Category Archive Printer Issues

How to Configure and Share Network Printer in Windows 10

Windows 10 Printing Issues

Common Printer Issues

In Windows 10, you can share a printer with several computers on the network. For that, you have to configure sharing settings for your printer, connect the device to the main PC with a USB cable or wirelessly, and turn it on. The system should be powered on and connected to both the network and printer.

Note that when sharing it, you need to ensure that the settings are configured in the main PC and other systems too. Moreover, make certain that you know the main PC’s name. For more information, see the steps to “Configure sharing settings” and “Find the name of the computer” sections at the end of this post.

Steps to Share the Printer in the Main Computer

There are a couple of methods to do this, as mentioned below. Also note that in case you need, you can edit the printer’s Share name. It is used when connecting to it from a different PC.

  • Using Settings
    • Select Start, then click on Settings and navigate to Devices > Printers & Scanners.
    • Select the printer you need to share, and click on Manage.
    • Click Printer Properties, and select the tab titled Sharing.
    • In the tab, click on Share this printer.

Share Printer Device

  • Using Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Below Hardware and Sound, click View devices and printers.
    • Right-click on the device you need to share, and click Printer properties.
    • On the tab titled Sharing, click on Share this printer.

Steps to Connect the Shared Printer with Another System

  • Using Settings
  • Select Start, click Settings and go to Devices > Printers & Scanners.
  • Under it, click on Add a printer.
  • Select the printer you need, and click Add Device.
  • In case you do not see it, click The printer that I want isn’t listed.

Add Printer Device

  • In the dialog box titled Add printer, click Select a shared printer by name, and enter the name of the main system and the printer’s share name with the format – \\PCname\printername
  • When Windows prompts to install the driver of the printer, click on Next to finish the installation.

Shared Printer

  • Using Control Panel
    • In the taskbar’s search box, type Control Panel and click on it.
    • Below Hardware and Sound, click View devices and printers, and Add a printer.
    • Choose the printer you need, and click on Next. When Windows prompts, install the driver of the printer.
    • If you do not see the printer you need, click The printer that I want isn’t listed.
  • In the dialog box titled Add a device, choose Select a shared printer by name, and enter the main PC’s name and the share name of the printer using the format – \\PCname\printername
    • When prompted to install the printer driver, click on Next to complete it.

Steps to Configure Sharing Settings

The settings that you use to share printer is often enabled by default. In case not, follow the steps mentioned below to turn on the settings.

  • Using Settings
    • Select Start, click Settings and go to Network & Internet > Wi-Fi.
    • Below Related settings, click Change advanced sharing options.
    • In the dialog box titled Advanced sharing settings, expand the section titled Private. Then, below Network discovery, click Turn on network discovery.
    • Below File and printer sharing, click Turn on file and printer sharing.

Advanced Printer Settings

  • Using Control Panel
    • In the search box of taskbar, type Control Panel and select it.
    • Choose Network and Internet and navigate to Network and Sharing Center > Change advanced sharing settings.
    • In its dialog box, find and expand the section titled Private. Then, below Network discovery, select Turn on network discovery.
    • Below File and printer sharing, choose Turn on file and printer sharing.

Steps to Find the Name of the Computer

You will need the main PC’s name to connect a different computer to the printer installed in the former.

  • Steps to find Name of the PC in Settings
    • In the taskbar, click on the Windows
    • In its search box, key in the name of the computer.
    • Then, choose View your PC name.
    • Below Device name, you will see that of the system.
  • Steps to Find Computer Name in Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Click on System and Security and navigate to System > See the name of this computer.
    • Below Computer name, you will see the same.

System Details

If you need assistance with any Windows 10 printing issues or configuration, get in touch with our printer support professionals through the toll-free number for a quick solution.

How to Troubleshoot HP Printer Will Not Print Error

HP Printer Problems

Common Printer Issues

The printer will not print is a common issue that can occur due to many distinct reasons such as out of date or missing drivers, bad configurations in the Windows OS, faulty connections, etc. Besides, even a paper jam or no ink can cause HP printer not printing errors. Below are some solutions to fix HP printer problems.

Check the Printer Status

First, you have to check the obvious thing that might have led to the issue.

  • Ensure the printer’s paper tray is filled with sufficient materials. If that is met, ensure paper is not stuck or jammed inside the paper feed of the device. If that is the case, check with your printer manufacturer on the ideal method to remove jammed paper, as you do not want to damage the paper feeder or internal motor in the process.
  • Is the printer’s toner or ink empty? Check the user manual of your printer model for how to check toner or ink levels. A new printer of HP brand will display ink levels or warn in case there is an ink problem on the device’s front screen.

If you have to service the printer, you may have to get in touch with the company.

Cancel All Stuck Print Jobs

Print jobs send to an HP printer can be stuck in Windows’s print queue. In case the print job in question is stuck, it can stop other printing from happening normally on the printer. If so, clearing print jobs in the queue might help newer print request to go through fine.

  • Click on the Start button, and select Control Panel.
  • From the new window, open Devices and Printers.
  • Find the printer from the list of devices, and ensure it is the one you are having problems with. Right-click on the correct printer, and choose See what’s printing from the context menu.

Devices And Printers

  • From the new window, right-click on Printer and select Open as Administrator.
  • Open the said menu item once more, and click Cancel All Documents. If you see a pop-up box on the screen, click on Yes to confirm the same.

Now, retry printing on the said printer to see in case that was the problem. In case that did not work, proceed to the subsequent steps.

Configure it as the Default Printer

Typically, when you send print requests, the OS will send them to the default printer. If it is connected but no document is printing, it could be that the device is not configured to default. To check that, follow the steps mentioned below.

  • Find the printer from the Devices and Printers list as mentioned above, and ensure it is the device you are presently having issues with.
  • Right-click on the printer, and select Set as default printer from the shortcut menu. In case a confirmation prompt pops up, click on Yes to proceed.

Printer Settings

  • Then, you should see a green colored checkmark below the printer’s icon. It means the device is now set to default.

Then, retry printing to check if that has resolved HP printer problems.

Basic Printer Troubleshooting Steps

There are a few troubleshooting steps you can try to ensure you can print to the device, in case it stopped working. Firstly, check cables from the power socket to the printer’s power connector. Secondly, verify the cabling from the device to the computer. Moreover, see to it that the USB cable is sitting firmly on either end.

In case a network cable is running to the printer for network printing, ensure the Ethernet cable is very tight. In addition, check the user manual to see in case there should be blinking lights to signify a network connection.

Are lights at your printer’s front turned on? In case they are not and the device does not look to be turned on, attempt unplugging it and then plugging back in. Then, ensure to press its power button. In case the lights still do not come on, attempt a different power plug just in case the socket is not working.

In case nothing works to fix the issue and the printer will not turn on, you may want to take the device to the company service center.

Update the Printer Driver

In case all the aforementioned troubleshooting steps fail to resolve the issue, then update your printer’s driver to see if that fixes it. There are many ways to update the driver. One way is through the Windows Update. If you cannot find it that way, download it manually from the printer manufacturer website and install it.

If you are still having HP printer problems despite trying all these steps, get in touch with our printer support professionals through the toll-free contact number for technical assistance.

How to Resolve Driver Package of Printer Cannot Be Installed

Printer Keeps Going Offline

Common Printer Issues

There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.

With the Printer Troubleshooter

Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.

  • Press the Windows and R keys at the same time, type Control Panel in the dialog box, and press the Enter key to open it.
  • Type Troubleshoot in its search bar at the upper right side, and select the Troubleshooting from the search results.
  • In the next menu that opens, click on View all link situated at the window’s left side. Then, the OS will populate all available troubleshooters in the PC.
  • Go through the options available until you find the one titled Printer, and click on it.

Printer Troubleshooting

  • Check the Run as administrator option and Apply repairs automatically They will make sure that it finds maximum issues, and fixes are applied quickly as well.
  • Follow the instructions on the screen, and wait for the troubleshooting process to finish.

Stop the Print Spooler Service, Delete Printer Files, and Restart the Service

Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.

  • Press Windows and R keys simultaneously to open the Run dialog box. Type services.msc in it and press the Enter
  • In the list of services, scroll down to and locate Print Spooler. Right-click on the service and select Properties from the shortcut menu. Click on the Stop button under the General tab, and press on the OK button to confirm the change.

  • Once it is stopped, you can delete printer files in your system. For that, open Windows Explorer, then type and enter the path mentioned below.

C:\Windows\System32\spool\PRINTERS

Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.

 

  • Delete files in the folder, and then close the window.
  • Now, go back to the General tab in the Print Spooler Properties, and Start Also, make it a point to configure its Startup type as Automatic.
  • Now, retry installing printer drivers.

For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.

Update Printer Drivers

You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.

  • Launch the Run dialog box as mentioned above, and type devmgmt.msc  in it and press Enter.
  • In the Device Manager window, go to all hardware and right-click on the printer hardware, and select the Update driver option from the context menu.

Update Printer Driver

 

  • Now, How do you want to search for drivers dialog box appears. Select the Browse my computer for driver software option, and continue.
  • Browse and select the downloaded driver file, and update it by following instructions.
  • Reboot your system, and check if the issue gets fixed.

In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.

  • In the Start Menu search box, type Windows update. Click on the respective search result, which appears.
  • In the Update Settings, click the button that reads, Check for updates. The OS will then check for available updates automatically, and then install them. You might be prompted to reboot the system for the changes to take effect.
  • After the update, check if the issue got resolved.

Uninstall the Printer

In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.

  • Open the Device Manager as mentioned above.
  • Right-click on the printer hardware, and select Uninstall device from the pop up menu.

Uninstall Printer Driver

  • After it is done, try the update steps mentioned just above, and then add the printer.

Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.

How to Troubleshoot the HP ePrint Job Fails to Print Error

HP Wireless Printer Troubleshooting

Common Printer Issues

HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.

Check the Status of the Printer

To receive an ePrint job, the printer should be turned on and connected to the web.

  • Turn off the printer and turn it on to clear any existing issues.
  • Take a test print from a device on the exact local network. In case a connection error is displayed or if the printer device is not found, then there is an issue with the network connection.
  • Ensure Web Services in the printer is enabled.
    • If you are using an HP printer with LCD or touch display, touch on the ePrint icon and touch on Else, go to the menu Web Services under Wireless Settings or Network Setup. If the Web Services status is displayed with instructions to enable it, then follow them.
    • If you are using a printer without an LCD or touch display, print a self-test or network configuration page to get its IP address. Open a browser, type the printer IP address in its address bar, and press the Enter In case a website security certificate is displayed in the browser, then click on Continue. This then opens Embedded Web Server information page.
    • Click on the tab Web Services. In case the Web Services Summary web page is displayed, then it is already enabled. However, if the Web Services Setup web page is not listed, then click on Continue, and select Enable or Turn On.
    • Follow the instructions on the screen to enable the Web Services. Then, send a document or an ePrint job. In case the issue persists, then proceed to the next HP wireless printer troubleshooting step.

Check Print Job Requirements and ePrint Email

Confirm the ePrint job is configured correctly and the email attachment file type is supported.

  • Confirm the below ePrint email requirements
    • Enter the printer email address in the field ‘To’. Multiple email addresses might end up in cancelling the print job.
    • Add some text in the field ‘Subject’. Note that leaving the subject field blank might also cancel it.
    • Attach no more than ten items to the e Else, ensure the email’s total size, comprising attachments, is 10 megabyte or less.
  • Confirm the attached file type is compatible
    • Photograph files should be JPG, BMP, GIF, PNG, or TIFF. The photos should have a vertical and horizontal resolution of hundred pixels or higher.
    • Documents should be TXT, HTML, PDF, PowerPoint, MS Word, or Excel. Also, note ePrint cannot print encrypted, digital signed or password protected files or documents.
  • Confirm the email account has access to ePrint.
  • Confirm the settings of ePrint match the print job preferences
    • Print settings by default: The ePrint prints one-sided color documents in the exact orientation as the actual document. A document can be printed on an A4 paper or letter, and a photo can be printed on a 4 x 6 inches paper.

Resolve the Network Connection for the Printer

Printer Spooler Error

Troubleshooting Printer Errors

Fix common HP printer problems that prevent the device from connecting to the local network.

  • Ensure the wireless signal of the printer is on, and it connects to the exact network as the mobile device or computer. Some HP printers have a Wi-Fi icon with a blue light on their control panel. Ensure the said light on the printer is not blinking but on.
  • Many printers of HP have a wireless configuration wizard in their control panel Wireless Settings or Network Use the said wizard to connect the HP printer to the office network.
  • Move the computer and printer closer to the Wi-Fi router, but no more than 1.8 meters. The wireless signal can be weak at a greater distance. Also, position the computer and printer so that a metal object emitting radio signal does not interfere with the Wi-Fi signal.
  • Restart the router. For assistance with that, check in the router’s user manual, or contact your internet provider or the network administrator.
  • Check the router’s band setting as well. Several routers can function in both 2.4 GHz and 5 GHz frequency bands, but not all printers of HP support them. Ensure the 2.4 GHz router band is turned on and broadcasting. In case the wireless router broadcasts separate SSIDs for each band, then connect the printer to the respective 2.4 GHz band network name.
  • Firewall might prevent the wireless printer from accessing the system. Set up or change the firewall’s setting to make it allow wireless printing.
  • The printer can also bypass automatic IP address assigned by DHCP. Instead, use a valid IP address for use on the local network.

If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.

How to Fix Unable to View Web Page Print Preview Error in Internet Explorer

Printer Not Responding

Common Printer Issues

The Print Preview allows you to see what a to-be-printed web page or a document will look like. However, when you attempt to print or view a web page print preview, the page opened via Internet Explorer may not preview or print properly and you may get the browser script error.

The issue can happen due to one or a combination of the below scenarios.

  • Video driver or video card is corrupt or outdated; note that corrupt or outdated printer drivers also can cause the script error in the browser
  • Printer permission may not be assigned
  • The Protected Mode for a web page’s Internet security zone is enabled
  • There is a problem with temporary folders in the user account and the folder titled Low in the Temp folder has been deleted

To troubleshoot the issue, follow the steps mentioned below in the exact order. In case one method does not resolve the issue, move to the next printer troubleshooting step.

Resolve Issues with the Printer and Update its Drivers

In some cases, a printer driver’s update may not be available via the Windows Update. Therefore, you may have to visit the printer manufacturer’s site and download the right driver for your specific printer model and install it. Updating or reinstalling the problem driver can fix the issue. Note that driver issues can cause printer not responding problems too.

Retry Web Page Printing by Running Internet Explorer with Administrator Privileges

To check that you are signed in as a Windows administrator, simply follow the below steps.

  • Click on the Date and Time in the desktop taskbar and select Change Date and Time Settings
  • In the new dialog box that appears, click on the Change Date and Time When the dialog box User Access Control pops up, click on Continue.

Change Date And Time

  • Depending on what your system shows upon clicking the Continue button, do any of the below two actions:
    • If Windows does not prompt for a password, then you are using the administrator account. If so, click Cancel twice to close the dialog box, and you are good to proceed with the task.
    • In case the operating system prompts for a password, then you are not signed in as an administrator.

Note that you should use an account with administrator permission in order to change its type from Standard to that.

To open the IE browser with Administrator permission, follow the steps mentioned below.

  • Close all open browser tabs
  • Click on the Start button, click on All Programs, right-click on Internet Explorer, and then select Run as administrator
  • Then, open a web page in the browser and test print it.

Disable Protected Mode and Retry Printing

  • Open Internet Explorer, press Alt and X keys or click the Tools icon, and select Internet options.
  • In the dialog box of Internet Options, switch to the tab Security and deselect the checkbox Enable Protected Mode (requires restarting Internet Explorer).

Internet Options

  • Click on the Apply button, and then click on the OK button for confirmation.
  • Exit the browser by closing all open tabs, and then reopen it with Administrator
  • Open a web page and retry printing it.

Recreate the Missing ‘Low’ Folder

  • Exit Internet Explorer and/or close any instances of it in the system.
  • Click on the Start button, key in %Temp% in the Search box of the Start Menu, and press the Enter key; or simply click on the Temp folder from the search results. This opens the folder containing temporary internet files.
  • Click on the New Folder button below the Menu bar, which contains drop-down menus such as File, Edit, and so forth. Else, you can right-click in an empty field in the Temp folder, move the cursor over to New and then click Folder to create it.

Temp Folder

  • Assign Low as the folder’s name, and press Enter.
  • Once you are done, exit the folder or Windows Explorer, open the browser, and either print or print preview a web page.

Reset the Integrity Level to Low in the ‘Low’ Folder

  • In the Start Menu, click on All Programs, and select Accessories or open its folder.
  • Right-click on Command Prompt, and select Run as administrator option from the context menu
  • Key in the follow command and then press Enter
    • ICACLS “%userprofile%\AppData\Local\Temp\Low” /setintegritylevel (OI)(CI)low

Command Prompt

  • Reboot the system
  • Then, open the browser and print preview a web page.

If you still come across printer not responding or the software not responding to your print query, then get in touch with our service professionals through the toll-free number for a solution.

A Simple Guide to Managing Printers in Windows 10

Windows 10 Printing Issues

Common Printer Issues

Windows 10 has a Settings window to configure printers, although you can also use the previous Control Panel interface or tools for that. That will help you to install and configure printers, manage print jobs, and help with troubleshooting.

Steps to Add a New Printer

For that, navigate to Settings > Devices and select Printers and Scanners. Click on the button Add a printer or scanner to search for printers attached to your computer or available on the network.

You should be able to see the name of your printer pop up here. In case the OS does not find it automatically, click The printer that I want isn’t listed. This reveals the previous Add Printer dialog box, which lets users scan for an old type of printer, connect to a network printer, and add the device with custom settings.

You can use the previous interface at Control Panel > Hardware and Sound > Devices and Printers. Click on the button Add a Printer to get started.

No matter how you proceed to install a printer, the OS will perhaps download the required driver in the background. In case that does not work, manually download and install the driver of your printer model from its manufacturer website. Updating the driver can even resolve the printer not responding error.

Steps to Change your Printing Preferences

To change it, navigate to Settings > Devices > Printers and Scanners. In the interface of Settings, click on the printer, and select Manage. Then, click on Printing Preferences in the window of Settings. Here, you will see an array of options to control prints, and settings that you will see depend on what your printer actually supports.

Printing Preferences

For instance, if yours is a color printer, you will see the options to choose between black & white and color. Besides, you might see options to select the tray from which your printer grabs paper for the task, select the orientation, and change printout quality settings.

Steps to Configure Printer Device Settings

To configure a printer device, right-click on the printer icon, and select Printer Properties, instead of Printing Preferences. The properties window’s General tab provides info about features of your printer and drivers it is using. You can change the name of your printer or key in location details and comment in the respective fields.

For instance, you might need to enter “First Floor Office” or something likewise so users can see the location of a shared network printer. You can take a test printout by clicking on the button Print Test Page.

In the Advanced tab, you will see an option or setting that lets you select when the device is available. For instance, if you need to use the printer only during office hours, you could configure the Available from and To timings. People will not be able to print to it outside the configured timings. This is particularly useful in case you have set the printer as a network printer and do not want others print to the device outside your working hours.

How to Configure a Default Printer

Windows 10 automatically manages which printer is your default one. The Operating System configures the previous device to which you printed as it. In other words, you can print to a device and the OS makes it the default one. You can change this and manage Windows 10 printing issues and/or avoid printing to another device.

  • Go to Settings > Devices > Printers and Scanners and deselect the option Let Windows manage my default printer.

Printer Settings

  • To select the default device, click on your printer in the list of Printers and Scanners, click on Manage, and click on the Set as default

Steps to Manage the Print Queue

When you send a print job to a computer, it is enqueued or stored in the operating system before it is sent to the target printer. Sometimes, you may want to pause the print queue to cease printing temporarily, get rid of print jobs from it to cancel printing the respective documents, or even check whether everything is printed. You can do these all from the window of print queue.

To open it, navigate through to Printers and Scanners as mentioned above and click on the printer device for which you need to see the queue, and click on Open Print Queue. In the old Control Panel interface, you can also right-click on the printer icon and select See What’s Printing.

You can right-click on a print job and select Pause, Restart, or Cancel accordingly. Sometimes, print jobs tend to get stuck and you may want to remove them if it is stuck and retry printing after a while. If you want an advanced solution to Windows 10 printing issues or anything related to printing, get in touch with our printer service professionals through the toll-free number.

How to Troubleshoot the “Windows Cannot Connect to the Printer” Error

Windows Cannot Connect To The Printer

Common Printer Issues

Sometimes, users are not able to send a document or a print job to a shared printer or a network printer. This is followed by an error message, which denotes the issue on a Windows computer. You may either come across “Windows cannot connect to the printer” or the same message accompanied by “Access is Denied”.

The error can show up due to several reasons, and it mostly depends on printer configuration. So to troubleshoot, first check whether the printer is configured with a LAN port or connected to another PC and is shared on your network. According to how it is configured, you have to resolve the connection error differently. All possible solutions for it are outlined hereunder. If you are wondering how to turn printer online, try out the applicable troubleshooting step given below.

Shared Network Printer’s Troubleshooting Steps

In case your printer is connected to a PC, you have shared it on that computer, and you are adding that printer to a different system on your network, you can try out a few things.

  • First, navigate to the Add Printer Wizard. For that, click on the Start button, search Add Printer, and open it from the search results.
  • When the wizard appears, select the printer you want to configure. Select A network printer, or a printer attached to another computer

Printer Wizard

  • Click on the Next button and select the checkbox Connect to this printer. In the Name field, key in the path to your shared printer by using “\\” followed by the name of the system on which the device is shared followed by “\” and your printer name.

Windows Printer Settings

You should now be able to connect to your office printer. However, if you still get the “Windows cannot connect to the printer” error, then you can attempt to add it as a local printer.

Make it a point to apply this configuration only if the device is connected to a different PC and is being shared on your network.

  • In the Add Printer Wizard, select the checkbox Local printer attached to this computer, and clear the selection from Automatically detect and install my Plug and Play printer.
  • On the screen that appears next, click on the checkbox Create a new port and select Local Port from the drop-down next to Type of port. Click on the Next button and Windows will prompt you to type a Port Name. In the respective field, you have to type the path to the aforementioned printer.

Printer Port Settings

Troubleshooting Steps for Network Printer

In case your printer is connected to a LAN or wireless network, you have to select Local printer attached to this computer, and select the checkbox to create a new port as said. Instead of selecting a Local Port, select Standard TCP or IP Port from the above-mentioned drop-down.

Next, key in your printer’s IP address and you should be good to go. In case you do not know the IP address, take a printout of the configuration sheet of your printer.

Ensure File and Printer Sharing Option is Allowed through Windows Firewall

You may come across the error or connection issue if the Firewall prevents the connection. So ensure File and Printer Sharing option is enabled through the Firewall on your Windows PC and the system to which your printer is connected.

  • From the Start menu, search for and open Windows Firewall. Once it opens, click to select the Exceptions
  • Ensure the checkbox of File and Printer Sharing has a tick mark. If the checkbox does not have one, then select it. This exception for File and Printer Sharing on Firewall will make sure it will not block your connection.

Windows Firewall Settings

Update Windows 7 Drivers

You will also come across the error message if you are adding a printer to a computer running on Windows 7 and the one hosting the printer is running on Windows XP or Vista. If so, you have to download the Windows 7 drivers from the manufacturer website and install them on the system hosting the printer. When you retry to connect to your printer from Windows 7 OS, the driver for the version should then be available from the host PC for installation.

Disable the Antivirus Software if it is Blocking Connections

If an antivirus is blocking the connections, then disable the software and then retry to connect to your shared printer. You should do this no matter whether you are using a basic version of a third-party virus removal software or the full suite of the program. If you still come across the “Windows cannot connect to the printer” issue, then get in touch with our printer service professionals through the toll-free number for advanced troubleshooting.

How to Fix Issues Printing to an HP LaserJet Pro Printer via AirPrint

HP Wireless Printer Troubleshooting

Common Printer Issues

If you come across any issues while printing from an Apple device connected to a network to an HP LaserJet Pro model printer using the AirPrint feature, then try the following troubleshooting steps.

Check if your Devices or Applications are Compatible with AirPrint

Ensure your printer and Apple device is compatible with the AirPrint feature. Not all previous iOS or macOS versions are compatible with the feature. Also, ensure an app in your device can be used with it.

Check your Device, Printer, and Wireless Connections

To use the AirPrint feature, your printer should be connected to the exact Wi-Fi network subnet as your compatible Apple device (a compatible laptop can be connected either wirelessly or even to an Ethernet or a wired network). Still, if you cannot print something to a local printer using the feature, check your printer, device and wireless connections.

  • Even after you turn it on, a printer can take some time to join a wireless network; so wait for some time and ensure that it is connected to the network prior to printing.
  • Ensure there is paper in your printer’s paper tray and that its toner is not empty.
  • Ensure there are no error messages on your printer’s control panel. If you see one, then skip to the section for HP wireless printer troubleshooting.

Update the Firmware of your Printer if Required

Some older HP printers necessitate the firmware update to allow compatibility with AirPrint. Check if your printer model requires that. If it does not need the update, then proceed to the next step.

Check AirPrint Settings in Embedded Web Server

The feature uses the zero-configuration networking of Apple titled “Bonjour” to automatically discover a printer over a local Wi-Fi network. To ensure your printer is configured for it, follow the steps mentioned below.

Note that to access the Embedded Web Server, your Apple system and your HP printer should be connected to the internet and that the connection is always ON in type.

  • Open a compatible browser and enter your printer’s host name or IP address in the URL or address field to open Embedded Web Server.
  • Click on the tab titled Networking, and click on Wireless Direct Setup.

Wireless Direct Setup

  • Type your printer’s name for use with AirPrint in the field titled Wireless Direct Printing Name (SSID), and click on Apply.

HP Wireless Printer Troubleshooting

If you receive an error message ‘Printer is not connected’, then ensure there are no issues with your Wi-Fi network. If you are yet to install your printer on the network, then search for a how-to guide on that on your user manual or HP website.

If you see an error that suggests your printer is not found, no printers found or wireless printer offline issue when printing from an iOS device to the AirPrint-compatible printer, try the below solutions in the exact order.

  • Ensure your printer firmware is up to date, turn off and turn on your iOS device, disable Bluetooth feature, and then retry printing with AirPrint.
  • Check connectivity: Use the option Wireless Menu from the control panel of your printer; OR from the control panel of your printer, open How to connect and ensure the AirPrint name of your printer is the exact one chosen to print to. Now use the WPS button on the Wi-Fi router, and ensure that your iOS device and printer are on the same network. Also, move your device as near to your router as possible.
  • Turn off and turn your iOS device, router and printer. Wait for five minutes and turn them back on.
  • Ensure your wireless router can forward the Bonjour packets, then turn off and turn on your iOS device. Note that the said packets allow your devices to find each other automatically by using multicast DNS service records. If your router forwards the same, no need to enter IP address in order to search for your device.
    • Check router manufacturer’s instructions on how to forward the Bonjour packets.
    • Turn on the feature in your device that allows forwarding of the same.
    • Turn off and turn on your iOS device.
  • Try to print from a different device and reset your printer. For instructions on how to reset it, check in its user manual.
  • Update your router with the latest firmware and retry printing. For instructions on that, you can check on your router manufacturer or its user manual.

The above steps would have helped to resolve your AirPrint issue. If you need any further help with HP wireless printer troubleshooting, can get in touch with our technical team through the toll-free number mentioned at the top.

How to Troubleshoot Network Printing Issues on Windows

My Printer Is Not Printing

Common Printer Issues

A computer network allows users to take printouts, as long as the connection works fine. If you are facing problems in connecting to a network, use these steps to troubleshoot it. One of the common gripes of network users is why my printer is not printing. If you are wondering how to turn printer online, perhaps there will be an issue with the network connection.

Check Router or Internet Connection is Working Fine

Ensure all cables are securely connected to the right ports at the back of your computer and router. In case they are, then crosscheck your router settings. If the settings on your router are correct, then unplug its power cord, wait for sixty seconds and plug it back in. Sometimes, a reset will solve router issues. Also, contact your internet provider to know if there is a connection problem.

Check Network Connection Settings on Windows

In case you have recently updated the OS, then the settings of your network connection may have changed. In order to check the settings, follow the below steps.

  • Click on the Start button, and search for Network and Sharing Center. Open it from the search results.
  • From the new window, click Manage Network Connections.

Internet Properties

  • Right-click on your connection and choose Properties from the popup menu. Upon prompt, type and enter administrator credentials for confirmation.

Local Area Connection Properties

Connect your System to a Wireless Network

Wi-Fi routers create hotspots, which are areas close to the router connected to a particular network. In case you cannot connect to a wireless network, try the below steps.

  • Check whether your modem as well as router are turned on and connected properly.
  • Ensure the position of the Wi-Fi switch on your computer is set to ON.
  • Diagnose the problem. Click the Wi-Fi icon on toolbar’s right side. Click Diagnose and Repair In case you see a notification, such as “Unable to Clear the DNS Cache”, get in touch with our computer tech support team for assistance with that.
  • Check whether the network adapter is properly functioning. Reboot and sign in as Windows administrator. From the Start Menu, search for and open Device Manager. Expand Network adapters, and double-click on your adapter to open its Properties. Under the General tab, find the Device Status or check if its description suggests the adapter is working properly. You may have to update the driver of your network adapter.

Network Adapters

Resolve your Internet Connection

In case your network connection is disconnecting from time to time, the adaptor may be configured to “Power Saving” mode. In order to disable it, follow the below steps.

  • From the Adapter Properties window, find the Networking tab and click configure
  • Switch to the Power Management tab, and deselect the checkbox Allow the computer to turn off this device to save power.

Network Adapters Properties

  • Confirm the changes by clicking the OK

Disable Autotuning

This feature resizes TCP windows automatically. Disabling it will limit the TCP window’s size to 65535 and can boost your internet connection speed.

  • Click on the Start button, and search for Command Prompt. From the search results, right-click on it and choose Run as Administrator from the context menu.
  • Type netsh interface tcp set global autotuninglevel=disabled command into the DOS box and run it by pressing Enter

Disable Autotuning

  • Reboot the computer to finish the process.

Enable Network Sharing

  • To ensure that file and printer sharing between network computers is enabled, go to Network and Sharing Center and expand the Network Discovery Now, enable Network Discovery and click on Apply.
  • Then, expand the File Sharing tab, enable File Sharing and click Apply.
  • Expand the Public Folder Sharing, choose either Turn on sharing so anyone with network access can open, change, and create files or Turn on sharing so anyone with network access can open files.

Network Sharing Properties

  • Expand the Printer Sharing tab, enable the same setting and click on Apply.

Override or Disable Password Protected Sharing

To override it, create similar user accounts for all systems in your workgroup. In order to disable the setting, go to Network and Sharing Center, find Sharing and Discovery and expand Password Protected Sharing. Choose Turn off password protected sharing and click Apply.

Password Protected Sharing

Change the Settings of Network Sharing

  • In the Start Menu, right click on Computer and select Properties.
  • In the new window, find Computer name, domain, and workgroup settings and click on Change Settings
  • Locate the Computer Name tab and click the Change Under Member of section, select Workgroup.
  • In case you want to join your existing workgroup, type its name in the field and click OK To create a fresh workgroup, type a name for it and choose OK.

System Properties

The above steps will fix your issue. However, if someone in your workgroup still tells you “my printer is not printing”, then get in touch with our technicians through the toll-free number for advanced troubleshooting.

How to Troubleshoot Printing Errors with a Canon Printer

Canon Printer Repair

Troubleshoot Printing Errors

In case printing with a Canon printer does not begin, you can try these steps to troubleshoot it. Prior to getting in touch with Canon printer repair technicians, make sure connection or certain configurations are correct to facilitate printing.

Ensure Printer is Plugged in Securely and Turn it On

The ON light flashes while your printer is initializing. You have to wait until it stops flashing as well as remains lit. When printing big data like photos or graphics, the process may take longer to begin. The light flashes while your computer processes the data and sends it to your printer. Wait until printing begins.

Ensure Printer is Connected Properly to the PC

Ensure the USB cable connection is working. When it is plugged in securely, crosscheck the following.

  • In case you are using a USB hub, disconnect the same, connect Canon printer to your system, and try printing again. In case printing begins normally, then the hub may not be working. If so, get in touch with its vendor.
  • If there is a problem with direct USB cable, replace it and try printing again.

In case you are using the printer over LAN, ensure it is correctly configured for network use.

Is Wireless Accent Point Mode Turned On

To take printouts with a different mode or network other than wireless LAN, disable the said mode first. In case you do not use your printer with WLAN or accent point mode, follow the steps mentioned below to disable the same.

  • Press as well as hold the Wireless button and release it as and when ON light flashes.
  • Press the Back button two times and then press the Wireless

Ensure the ON light changed to lit and the wireless light is not lit. In case the ON light has not changed to lit, press the Wi-Fi button and release it when it flashes. This should disable WLAN.

Delete Unwanted Print Jobs

In case your printer does not begin printing, some print jobs may be remaining in the software. You can delete unnecessary print jobs from the Canon software, which shows printer status and printing progress. You can see the software’s icon on the taskbar.

  • Open the software.

Canon Printer Repair

  • Click on Display Print Queue option on the software.
  • Delete print jobs by selecting Cancel All Documents from Printer Confirm the same by clicking on Yes when a prompt pops up.

Ensure Printer Driver is Chosen When Printing

If your manufacturer’s printer driver is unavailable on the computer or you are using one meant for another printer, it will not let Canon users print. Ensure your printer name is chosen in the dialog box of Print. To make the printer the one chosen by default, click on Set as Default Printer option.

Configure the Right Printer Port

Ensure the printer port is correctly configured on Windows 7 computer. For that, follow the steps mentioned below.

  • Sign in with administrator privileges.
  • Click the Start button on the desktop, and choose Devices and Printers from the Start Menu.
  • Right-click on your Canon printer icon, and choose Printer properties option from the context menu.

Printer Driver Is Unavailable

  • Click on Ports tab in order to crosscheck port settings.
    • Ensure a USB port with your Canon printer, mentioned in the respective column, is chosen for Print to the following port(s).
    • In case the setting is not correct, then install MP Drivers again using its setup compact disc or after downloading it from the Canon site.
    • In case printing does not begin although your printer is connected to your system with a USB cable interface and the right port is chosen, then try the below steps:
    • On Windows 7, click on Start button and choose All Programs from the menu. Then, navigate through Canon Utilities > Canon My Printer > Canon My Printer and then choose Diagnose and Repair Printer.
    • You can also search for Canon printer repair and diagnose option on Start menu’s search box to see if it appears there. After opening it, follow the instructions on screen to configure the right port of the printer, and then choose the printer name.

In case the issue is not resolved, reinstall MP Drivers as said.

Is Print Data Very Large?

Although configuring the following setting on Windows computer may quicken printing, note that turning it on may reduce the quality of print. Yet again, if you are okay to compromise its quality, then configure the setting.

  • Click on Print Options on the printer driver’s Page Setup
  • Then configure or enable Prevention of Print Data Loss in the new dialog that pops up.

If you need any further assistance with the issues you were facing with the Canon printer, get in touch with our technicians through the toll-free number for a quick solution.

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866-231-5823

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