Category Archive Printer Issues

How to Clear Stuck Print Jobs on Windows 7 for HP Printer

HP Printer Problems

Common Printer Issues

If print jobs are stuck in the print spooler, and you cannot cancel it manually, you need other ways to get the printing system to function normally. The print job may get stuck when trying to take printouts on any printer, so this is not necessarily a troubleshooting method for HP printer problems alone; although the steps may vary slightly for other printers.

Manually Delete Print Jobs and Restart the System and Printer

  • First, shut down the printer using a power button on it and unplug its power cord.
  • Save the work in case it is not saved. That is because once you apply these steps, the present print jobs will be lost and you will have to initiate a new print command.
  • Open the Services in Windows 7. For that, press Windows and R keys simultaneously, type in services.msc in the Run dialog box, and press Enter.

Windows Services

  • In the pop-up window, scroll down to find Print Spooler, right-click on it, and select Stop. Once the spooler service has been stopped, exit the window.

Printer Spooler Services

  • Then, navigate to C:\Windows\System32\Spool\PRINTERS and delete the files inside the folder titled Printers. When done, restart the computer.

System Folder

  • In the meantime, ensure the printer’s power cord remains unplugged for 1 minute at the least, and then plug it back on the wall socket.
  • Try to take a printout again. In case you get the printout, you are good to go. However, if HP printer not printing anything, move on to the next step.

Uninstall the Printer Driver and Reinstall it on Windows 7

Note that the troubleshooting step outlined below for stuck print jobs is only for Windows 7 users. This can help reset the system files related to the Windows printing software.

  • Disconnect the printer’s USB cable connected to the PC.
  • Click Start button, search for Devices and Printers on the search box, and open it.
  • Right-click on the printer icon and choose Remove Device from the pop-up menu.

Remove Printer Device

  • Reboot the computer. Then, download the corresponding software of the HP printer‘s model from the manufacturer website.
  • Install the downloaded printer software as per the instructions given on the website. In case the HP printer connects to the computer over a USB cable, connect it only when you are prompted to do so while installing the software.

See to it if reinstalling the corresponding driver fixed the issue on Windows 7. In case not, contact our printer support technicians for advanced assistance.

Solving HP Printing Issues after a Windows 10 Upgrade

Windows 10 Printing Issues

Common Printer Issues

Upgrading to Windows 10 can bring a slew of problems you never had to deal with before, such as bugs, widespread and frequent incompatibility, and relative sluggishness if you came over from using Windows 7. You have probably grown used to the inferior quality of Microsoft’s latest OS by now. However, the problematic nature of the OS can seep into other areas, such as the functioning of your HP printer.

Windows 10 printing issues are infamous for getting in the way of serious work, although most of these can be resolved with a few troubleshooting steps. Below are a few steps that can help you tackle HP printing issues in Windows 10.

Make Sure All Windows Updates are Installed

If your system has been downloading and installing an update, make sure that got completed. This includes software and drivers, which are important when you are dealing with a printer issue. If an update has failed to install or download, it may show up as technical issues in your printer. See that all vital drivers have been updated, so that the connected devices can function seamlessly with the PC.

Check the Print Spooler Service

  • Head to Services. Here, check to see if the spooler service is running.
  • If the service shows as ON but is not working, try stopping and restarting it.

Windows Services

  • Ensure the spooler service is in active mode.

Reinstall the HP Printer Driver

If the above methods failed to solve your Windows 10 printing issues, the next thing to do is uninstall and reinstall the printer software and driver.

  • Head to Start, and open Control Panel.
  • Inside Control Panel, find, select and uninstall the HP printer software. Remove it completely form the PC.
  • Reinstall the software by opening the installer file and following the wizard prompts.

  • When on it, reinstall the drivers one by one, ensuring that you are setting up the ones compatible with the OS version.

HP Print and Scan Doctor

HP provides a software tool with its printers, which you can use to troubleshoot pertinent issues. It is called HP Print and Scan Doctor, and the latest version can be downloaded online for free. Whatever the problem you may be facing, this software will hopefully solve it.

If the above methods failed to solve your Windows 10 printing issues, call 844-203-1881 for advanced technical support. Out team of certified experts can pinpoint the reason behind the HP printer issue and solve it in minimal time.

How to Troubleshoot Printer Offline Status on Windows 7

Printer Keeps Going Offline

Common Printer Issues

A “printer offline” status on Windows suggests that the system failed to communicate with the connected printer. That can happen due to errors in connection, poor configurations, faulty drivers, or if there are plenty of print jobs pending in the print queue. Regardless, you will not be able to take printouts unless you turn the printer online. Many people complain that their printer keeps going offline on Windows 7, and that can be due to many causes; so you have to start troubleshooting the error from the scratch.

Make Sure the Print Connections is Fine

Firstly, ensure that USB cable used to connect the printer to the PC is not loose or damaged. If required, replace it. Also, try to unplug the USB cable and reboot the computer and the printer. Also, ensure that the printer is connected to a working wall socket or power strip to eliminate both possibilities. In case if it is a wireless printer, restart the Wi-Fi router since that may also cause network failures making the printer to go offline.

Install Latest Printer Drivers

In case the printer driver is outdated or is incompatible with your Windows OS version, you may have to download and re-install the latest update of the driver from the printer manufacturer website. So check that before you proceed to the next troubleshooting step.

Fixing the Printer Offline Error

The below troubleshoot can work if a change in printer spooler settings has caused the printer offline error. If this does not help, contact tech support team to troubleshoot the printer keeps going offline error on Windows 7.

  • Press Windows and R keys simultaneously to launch Run In that dialog box, type services.msc and press Enter.

Windows Run

  • In the new window showing the list of Windows Services, scroll down to and find Print Spooler. Double-click on that to manage print jobs.

Windows Services

  • In the Print Spooler Properties, configure Startup type of the service to Automatic. If spooler startup is set as Manual, then click on the drop-down menu to change it.

Print Spooler Properties

  • Now, click on Start button and wait until Windows starts the spooler service. Once it completes, click Apply button and confirm the changes.

If changing the status of print spooler or rectifying its setting to how it should be configured fails to resolve printer offline error, move on to the next troubleshooting step.

  • Press Windows key, and choose Devices and Printers from the Start Menu.
  • Right-click on the printer and select See what’s printing from the pop-up menu.

Devices And Printers

  • In the new window, click Printer tab and deselect Use Printer Offline option from that.

Printer Offline

If the printer keeps going offline despite trying all these solutions, get in touch with our technical support team to troubleshoot the issue.

How to Fix the Type of Printhead is Incorrect Error

My Printer Is Not Printing

Common Printer Issues

Several small and large-scale businesses in the country heavily rely on computer printers to meet their monthly business targets. These handy electronic devices allow employees to print large volumes of documents every day without any issues. However, in some cases, computer printers also encounter a few errors, and if you fail to resolve these problems immediately, then it might put your entire business operations at risk.

Several users who experience regular printer issues often ask themselves “Why my printer is not printing”. If you are unable to print any documents from your printer, then it means that the device is experiencing some sort of error. If you do not know about common printer errors and how to troubleshoot them, then you will not be able to find the answer to the question, “Why my printer is not printing”, which might have been bothering you for a while.

Computer users who are stuck in such a difficult scenario should consider reaching out to expert printer support technicians. They will perform the necessary wireless printer troubleshooting to help you fix the print problem with ease.

“The type of printhead is incorrect” error is one of the most common printer errors that prevent users from printing documents from their PC. If you are seeing such an error message on the screen of your device, then below are a few wireless printer troubleshooting steps that might help you to resolve the error.

Reseat the Printhead

Wireless Printer Troubleshooting

Restart The Printhead

The first and foremost thing you need to do is to reseat the printhead, as it might solve the error. However, before reseating your printhead, you need to read the printer instruction manual and strictly follow the instructions. Once you have reseated the printhead, take a test print to check whether the issue is resolved.

Check the Connections

Several computer users are not aware that the type of printhead is incorrect error occurs due to loosened connections. So, thoroughly examine the connections and ensure that the printhead is properly connected to the printer. If not, establishing a proper connecting between these components will help you to fix the error.

Clean the Head Cartridge

Several computer users and printer support technicians claimed that they were able to solve the type of printhead is incorrect error by simply cleaning the head cartridge of their printer. So, check the manual to see how the remove the cartridge and then clean it before placing it back on your printer, as it might fix the printer error you are experiencing.

How to Troubleshoot HP Wireless Printer Connectivity Problems

HP Wireless Printer Troubleshooting

Troubleshoot Wireless Printer

It is not uncommon to face the need for HP wireless printer troubleshooting, especially at times when it is an issue with connectivity. The below techniques can help resolve the issue easily and quickly, and get your printer back in commission.

Look for Specific Workarounds for the Router Model

If there are any workaround procedures you can adopt for the specific router model you are using, this can probably be found on the product home page by searching among network and wireless topics. There is even the HP Support Forum to check out.

Get HP Print & Scan Doctor

HP gives out free tools sometimes that can help users with their products, and HP Print & Scan Doctor is one of those. Download and install this, then run it once to see what the trouble you are facing is caused by. Resolve the HP wireless printer troubleshooting issue as directed by the program.

Restart the Printer, Router and Computer

If the PC is in experiencing an error, this could get in the way of proper connectivity or communication issues. The same hold for the printer and router as well. You may need to restart any or all of these.

  • Pull out the router’s power cord.
  • Turn the printer off and shut down the PC.
  • Wait for half a minute.
  • Re-attach the router’s power cord.
  • Turn the printer and the PC on.

How Strong is the Signal Connecting the Printer and Router?

Connecting The Printer

Common Printer Issues

If this signal is weak, then it is unreliable as well, and can cause issues with software installation and wireless communication. This also sensitizes the printer to any physical interference as well as network changes.

  • Print out a Wireless Network Test Report from the control panel of the printer. If you do not know how to do this, check the User Guide.
  • If the strength of the signal shows as Low or Very Low, try placing the printer and the router closer together, until you get Good. It is even better if you manage to get Excellent or Very Good.

Another good HP wireless printer troubleshooting tip is to update any outdated firmware you may be using. If the router came from your ISP, get in touch with them to find out if there are updates have been released. If this does not work, get in touch with our support team on 844-203-1881.

Troubleshooting Printer and Network Connection Issues

Driver Is Unavailable HP Printer

Printer Network Issues

In cases where the proper driver is unavailable, HP printer issues can pop up and start giving you a hard time. It is important at these times to make sure that network and printer are set up in the right way.

  • Make sure the printer is set right for the network. If you are on a wireless connection, bring up the setting menu for the wireless network, and see that the wireless signal is on. Additionally, ensure that the light beside the wireless icon is blinking or steady. If you are on a wired connection, see that the cable connection to the Ethernet port is sound. There will be a green light on the router, which should be steady, and an orange activity light, that should blink when you connect the cable.

  • Ensure that the printer is not connected to a host network, like one of those you find in hotels, schools and home networks, which allow guest logins.
  • If the router is the dual band type, see that it is set to 2.4 GHz. The printer cannot connect to the network if the 5 GHz band is set.
  • On the PC, move the cursor over the network icon shown in the notification area. This will show you the network name, as well as the connection status. If on a VPN, disconnect it. If the network displayed here is not
    Printer Setup

    Common Printer Issues

    yours, connect to the right one to finish the printer setup. If the signal is too weak, try moving the PC and printer closer to where the router is. Remove any large metal objects from the area. If the network status shows as not connected, make sure your network works fine, and then recheck the status. If you see the airplane icon, click on it and then turn off Airplane Mode so that the PC can connect to the network once more.

  • Install the driver software again. Remember, when the driver is unavailable HP printer issues can pop up. After this see if you can manually connect the printer to the network using the Wireless Setup Wizard, or using Wi-Fi Protected Setup (WPS).

These steps should help in getting your printer properly connected to the network. After that is done, you should be able to use the peripheral to carry out printing operations over the network.

Basic Steps to Troubleshoot HP Wireless Printer Shown as Offline

HP Printer Not Connecting

Troubleshoot HP Wireless Printer

If an HP printer is connected to a wireless network, and the connection drops while printing, its status will be listed as offline on the PC. However, you can follow the basic troubleshooting steps for HP printer not connecting issue and make optimal use of its wireless capabilities.

Reboot the PC, Printer, and Wireless Router

If you are downloading something on the computer, stop it prior to proceeding with the below steps:

  • Turn off the Wi-Fi router by unplugging its power cord or pressing its power button.
  • Shut down the printer, and disconnect its Ethernet or USB cables.
  • Exit all running programs on the PC, and shut it down.
  • Turn on the router, and wait for its activity light to show connected status.
  • Turn the printer back on, followed by the system.

In case the wireless connection is still dropping, move on to the next step.

Change the Name of Wireless Network

Changing the SSID of Wi-Fi network that is used to connect to the printer might resolve the HP printer not connecting to the device problem. If you have several routers with the same SSID, changing one to make routers identifiable will fix the issue due to wrong wireless connection or drops in the connection.

Note that after altering the wireless network name, you should reconnect compatible devices or a computer to the right network as the printer was connected to.

  • HP Wireless Printer Troubleshooting

    Common Printer Issues

    On the setup page of the router, find the menu that let users alter the network name.

  • Assign a new name that is unique and memorable, and save the changes.
  • Reconnect the HP printer to the new Wi-Fi network.
  • If your HP printer has text-based and LCD control panel, then choose Setup > Network menu or Wireless menu, and choose Wireless Setup Wizard. Then, follow the prompts shown on its LCD screen for connecting the HP printer to the network.
  • If your printer has a basic control panel with buttons, press on the Wi-Fi router’s WPS button when the wireless light blinks on the printer, and wait for it to establish a new connection to the network.

In case following the above steps does not help to reestablish the connection, contact HP printer support professionals for a thorough diagnosis of the wireless printer.

How to Fix Printer Requires your Attention Error

Driver Is Unavailable Hp Printer

Printer Requires Attention Error

Computer printers are one of the handy electronic devices available to use. Most of the small as well as large scale businesses in the country heavily rely on this electronic equipment to meet their daily work targets. Printers have allowed us to print hundreds of documents in different formats to paper and they usually offer a flawless performance. However, in some instances, these devices also encounter errors.

Several users who often computer printer often complain that they keep experiencing “printer not responding” error, “driver is unavailable HP printer” error, and “printer requires your attention” error at regular intervals. If you are one among them, then you should consider seeking the help of experts who know how to deal with “driver is unavailable HP printer” error and other common printer errors.

Most of these printer errors, including “printer requires your attention” error, can be easily resolved through a few simple printer troubleshooting steps. So, if you are attempting to fix the error on your own, then below are a few simple tips that will certainly come in handy for you.

Run Printer Troubleshooting

Driver Is Unavailable Hp Printer

 

  • Press the Windows button on your keyboard and then type in ‘printer’ in the search box.
  • Scroll through the list of options until you see the Find and fix printing problems and then select it before proceeding to the next step.
  • Select Advanced from the menu, then choose Apply repairs automatically, and then select the Run as administrator
  • You will now need to choose Next and click on the name of the printer that you wish to troubleshoot. Confirm your decision by clicking on the Next

You should now run a test print job on your PC and then see if the printer error is resolved or not before proceeding to the next troubleshooting process.

Update the Printer Driver

Update Printer Driver

  • Press the Windows key on your keyboard, type in ‘device manager’ in the search box, and hit the Enter
  • Choose Device Manager from the list of options and then look for the name of the printer that you are currently using.
  • Right-click on the printer and then choose the Update Driver Software option from the list.
  • Choose Search automatically for updated driver software option, follow the instructions, and wait for the installation process to complete.

Computer users who are still experiencing the “driver is unavailable HP printer” error should get in touch with a printer support technician for advanced troubleshooting.

What to Do if a Deleted Printer Reappears in Windows 10

HP Printer Not Printing Anything

Deleted Printer Reappears

One thing that is worse than your HP printer not printing anything is when it keeps reappearing in the system after you delete it. Many users have had this issue, usually with an incomplete printing job that the system greenlit but did not process fully. Your HP printer not printing anything may mean it is time to remove it completely from the PC.

Checking Print Server Properties

  • Hit Win + I, head to Devices, and select Printers.

Device And Printers

  • Select a printer and hit Print Server Properties.
  • Go to the Drivers tab and select the printer you wish to remove from the PC. Right click it and choose Remove.

Print Server Properties

  • Hit Apply and OK. This will save the changes that you have made.
  • After that, head to Settings and right click on the System From there, select Apps & Features, followed by finding the printer driver, and remove it from the system.

Checking the Registry

It may not be enough to delete the printer from Control Panel and Settings, because this would not change the registry’s configuration. The latter needs to be edited manually.

  • Hit Win + R, type regedit, and hit Enter. Click OK after registry editor comes up.
  • Go to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers, then maximize the Printers
  • Locate the printer to delete, right click it, and hit Delete. Restart the computer and head to Devices and Printers once more to check that that printer has been removed.

Registry Editor

Logging Out Every User

There will likely be multiple users on office computers, and one or more may be logged in to the printer you are looking to delete. Log out from each account, and then delete the driver package and the printer.

From Device Manager

Head to the Device Manager, then to View, and then select Show Hidden Devices. Maximize the group labeled Software Devices and locate, and delete your printer from here.

Using Print Management

A lot of people use the Print Management app, which also happens to be a great tool for removing printers with minimal hassle.

  • Hit Win + I, and then head to the Print Management
  • Select the Custom Filters option, and select All Printers. From here, you will be able to locate and delete persistent printer.

The above instructions should help you remove persistent printer from the PC, which can be a bigger problem than your HP printer not printing anything. Follow them closely and you will have fixed the issue in no time.

How to Troubleshoot Problems Printing Web Pages on Google Chrome

Printer Problems In Windows

Common Browser Issues

It is seen that some users run into errors while printing a web page from Google Chrome by pressing Ctrl and P. In fact, certain Chrome errors may also affect printing over the web, as the webpage failed to load up. If Aw, Snap! pops up on Google Chrome while printing a web page, the following troubleshooting steps for printer problems in Windows browser set as default can come in handy.

Press these Hotkeys to Launch the Print

Note that this is only a workaround, not troubleshooting steps mentioned here, as it does not fix the underlying problems that caused Google Cloud Print service to malfunction. Anyways, to take a printout of a web page on Chrome, press the hotkeys Ctrl, Shift, and P keys simultaneously. If that fails to troubleshoot printing a web page, read on for more steps.

Delete Unwanted Printers on Google Cloud Print

If several devices are listed under this Google service, it might cause Chrome browser issues concerned with printing. Follow the below steps to troubleshoot that.

  • Click on the three-dot menu to the top-right of Chrome and choose Settings.

Chrome Settings

  • From the list of Google Chrome settings, scroll down to and expand Advanced by clicking on it.
  • Under the Printing heading, click on Google Cloud Print.

Google Cloud Print

  • Then, click Manage Cloud Print devices. In the next window, click on Manage option to delete the unused printer listed under Google Cloud Print

 Manage Cloud Print

  • Once you can see only an active printer under Devices window, restart Chrome browser and see to it if that resolves the issue. If not, read on to the next step.

Delete Browsing History from Chrome and Reinstall the Browser

Note that uninstalling, deleting Google Chrome’s browsing history after that, and reinstalling it on Windows computers can allow users to print directly from the browser.

  • On an active Chrome tab, press and hold down to the hotkeys Ctrl, Shift, and Delete keys simultaneously.
  • In the next dialog box, click on Clear Data after ensuring the three checkboxes have a tick next to it.

Delete Browsing History

  • Afterwards, uninstall Google Chrome. If you see a prompt to delete Local Browsing History while uninstalling it, click on Accept and proceed until you are done.
  • Reboot Windows PC and reinstall Chrome.

If you come across printer problems in Windows, be it associated to printing via the cloud or through print spooler, get in touch with printer service professionals for an apt response.

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