Your Brother printer could appear offline if it is unable to communicate with the computer. It can be really annoying to see your printer offline when you try to print something urgently. If you find that the status of your Brother printer is offline or paused, you can follow the troubleshooting steps discussed below to bring it online.
To ensure that your Brother printer is set as the default printer, you need to go the Printers folder and ensure that there is a check mark on the icon of the Brother printer. The steps to do this are explained below.
In Windows 8 and Newer Versions
In Windows 7
If the Status is Offline
You need to check if the status of the printer is offline. If it is offline, follow the steps explained below.
If the Status is Paused
Check if the status of the printer is Paused. If it is shown as Paused, follow the steps explained below.
There might be a copy of your Brother printer listed with the same name in Devices and Printers. This can be created when you:
Presence of more than one copy of the same printer in Devices and Printers will make some of the copies of the printer not working properly. In such a case, you will need to select a copy that you know is working. For help with that or any other concerns with your device, get in touch with our printer tech support team over the toll free number listed above.
Printer errors are not uncommon and those like “Windows failed to recognize the new hardware” are very frequent when you try to install a new printer. Most of these errors happen when the printer driver is not installed properly, or when the printer driver is out of date or corrupted. Printer driver issues are the main reason for most of the printer errors. Luckily, most of the printer driver issues are easy to fix and the below post discusses the details of causes of some of the most common printer driver errors.
Printer drivers are software programs whose responsibility is to convert the data that the user commands to print to a form that is understandable by the printer. There can be many reasons for printer driver problems. Below listed are some of the most common reasons.
If there is a problem with your printer driver, you will not be able to print documents or some of the features of your printer might not work as normal. Two common printer driver error messages are listed below.
To fix printer driver problems, you can make use of a good driver update tool like DriverDownloader. After installing the program, open it and select Scan. The program will automatically identify the printer that is connected to the computer and find the latest driver available for it. It will then install the printer driver.
You can also install the latest driver version manually, but note that it can be a time consuming process depending on the driver, that you are looking to install. The steps to install the printer driver manually are explained below.
If the latest driver for the printer is stored in your computer, you can do the following steps to install it manually.
You can visit the website of the printer manufacturer to find the latest driver that is available for your printer model. You can then download the driver and follow the instructions provided on the website of the printer manufacturer to install it.
If you find that installing the latest driver does not fix the issues with your printer, the next thing that you can do is to uninstall and reinstall the printer. Uninstalling and reinstalling the printer is recommended when you encounter errors like printer settings not supported, enlarged coupon print, partial coupon print, weird symbol output etc.
To uninstall the printer, you need to navigate to the installed printer. The steps can vary with operating systems. Follow the below steps to navigate to the printer.
After navigating to the printer, you can follow the steps explained below to uninstall the printer.
These steps will remove the printer connected to your computer. Now you can reinstall the printer.
If you rely a lot on your computer and peripherals for day-to-day operations at the office, you know the kind of frustration that sets in when even one of these fails to operate as it should. A printer can become inoperable from a number of causes. Since several factors are involved in the working of a Mac and printer, you may need to resolve many separate aspects just to get to the underlying cause.
In cases where many peripherals and cables are plugged into the computer, your printer’s cable may not be secured tightly, or may have gotten disconnected. This is obviously the first place to check. To fix the connection problem, unplug the cables between your computer and printer, and then plug them back properly. Every Mac model has multiple USB ports; if your printer is still not working despite reconnecting the cables, then try using a different port. Sometimes, USB cables stop working right after being used for a long while.
If you have updated to Mac OS X Lion, which does not support AppleTalk anymore, these troubleshooting steps do not apply to you.
If the issue still persists, get in touch with our printer support professionals on our toll-free contact number for speedy and efficient resolution.
You might come across certain issues with your printer while working on a Word document, such as an error message saying, “Printer Not Responding”. Usually, such an issue happens due to an error in a specific template or a particular document. Worry not, there are many ways to fix such common printer problems; below are a few troubleshooting steps you can try.
Do this as a basic test. If you are unable to print a certain page on Word, you can try to print another page. This will confirm whether the issue is pertaining to a single document or template in MS Word, or whether your printer has run into a technical problem.
For that, open the Word processing software and click the Office Button on the top left corner. Choose New in the resulting menu to open the New Document pop up box. Now select Blank Document in the window and click Create.
Enter some random text in the file to print, and use the Ctrl + S shortcut key combination to save the file on your computer. After you have saved the file, click on the Office Button again, and select Print from the dropdown menu. Alternatively, you can use the Ctrl + P shortcut keys to open the Print command box.
Select the name of the printer in the pop up window and click OK to print the document. If the test print is successful, it means that the MS Word template you used earlier was faulty. So you will have to create a new custom template in order to fix the printing problems. However, you can also try renaming the existing template to see if resolves the printer not responding error.
Once you are finished with these steps, create a new document following the previously mentioned steps, and take a test print again. You should be able to take the printouts successfully now. However, note that you may not be able to print the documents made using other templates. So you also need to create a new template and set that as default.
The above steps would have helped you to fix your printing issues with MS Word. However, these are applicable only if there was an error with the document file or the template. If the printer not responding problem persists, it may be due to some other error, in which case, it will be better to get in touch with our technical support team for further assistance.
Sometimes, the printer won t print error can be due to the print spooler problems, whereas at times, an outdated printer driver can also lead to the issue. So it would be always better to call our printer tech support team to diagnose and fix the problem promptly.
The secure print is a capability, which lets you send documents to a printer, and they will be printed only when you enter a four-digit PIN number or Password into the printer. Additional functionality is obtained by adding an optional Hard Disk Drive or a Compact Flash memory to a printer.
The PIN can be specified when you submit a print job or document from your computer.
Documents or print jobs remain in the memory of your printer until any of the following things occur:
Before using the secure print option with your printer’s memory, you have to format it.
Print jobs remain the memory of the device until either any of the below things occur:
Before using the secure printing option with an optional Compact Flash memory or an HDD, you have to format either.
Firstly, send your document to your printer. For that, you can use the following steps.
As the printer uses a mechanism, it will be more secure to take printouts this way. If you need further assistance with anything related to printing, get in touch with our printer support professionals through the toll-free number.
Google’s Cloud Print is a smart tool to get your job done quickly. However, it is not devoid of its fair share of problems. If you are having any trouble printing with the service, then try the troubleshooting steps mentioned below.
When you update the driver and firmware of your printer, it gets the latest improvements and features from the device’s manufacturer. Go to its website to check for any available printer updates, and install its latest driver or firmware. If your printer won’t print documents even after the update, then ensure that you have configured your printer with the Cloud Print. For that, first you will need a printer device that connects to your Wi-Fi network, and a PC with Google Chrome.
Also, make it a point to share the printer. For that, sign into Google Chrome using the same Google Account with which you configured, visit the Printers section in the Cloud Print using Google Chrome, click on your printer, and select Share. In the dialog box that pops up, type the Google Account or Google Group you need to share with. Click on Share.
You should also update Google Chrome to the latest available version. Moreover, check the list of printers in the Cloud Print section, and remove any duplicate entries. If your printer won’t print a document still, then try removing it from the said list, and configuring it again. For that, visit the Printers section as mentioned above, select your device, and click on Delete.
If you do not see the printer listed in the Cloud Print section, then refresh the Chrome tab or web page by clicking on the Reload button. In case you still do not see them, then try any of the following steps.
If you are using the printer at school or work, then try seeking the help of your administrator. An administrator should try the following steps, too.
In case you visit the Cloud Print web page, click on Print and select Upload file to print, and it is shown blank, an extension installed in Google Chrome might be causing the issue. So try disabling the extensions one by one to check in case one of them is the underlying reason behind the error. Try turning off a distinct browser extension each time, and retry printing.
If your school or workspace printer is offline, try seeking the help of your admin. If you are one of them, then try the following steps to fix the printer offline issue.
For the Cloud Print to work in your network, ensure you:
Your router might comprise a firewall or be using IP filtering, which can potentially block print jobs. To change the firewall, you need to:
If you still come across the Cloud Print not working issue, then get in touch with our printer service professionals through the toll-free number for an advanced solution.
In Windows 10, you can share a printer with several computers on the network. For that, you have to configure sharing settings for your printer, connect the device to the main PC with a USB cable or wirelessly, and turn it on. The system should be powered on and connected to both the network and printer.
Note that when sharing it, you need to ensure that the settings are configured in the main PC and other systems too. Moreover, make certain that you know the main PC’s name. For more information, see the steps to “Configure sharing settings” and “Find the name of the computer” sections at the end of this post.
There are a couple of methods to do this, as mentioned below. Also note that in case you need, you can edit the printer’s Share name. It is used when connecting to it from a different PC.
The settings that you use to share printer is often enabled by default. In case not, follow the steps mentioned below to turn on the settings.
You will need the main PC’s name to connect a different computer to the printer installed in the former.
If you need assistance with any Windows 10 printing issues or configuration, get in touch with our printer support professionals through the toll-free number for a quick solution.
The printer will not print is a common issue that can occur due to many distinct reasons such as out of date or missing drivers, bad configurations in the Windows OS, faulty connections, etc. Besides, even a paper jam or no ink can cause HP printer not printing errors. Below are some solutions to fix HP printer problems.
First, you have to check the obvious thing that might have led to the issue.
If you have to service the printer, you may have to get in touch with the company.
Print jobs send to an HP printer can be stuck in Windows’s print queue. In case the print job in question is stuck, it can stop other printing from happening normally on the printer. If so, clearing print jobs in the queue might help newer print request to go through fine.
Now, retry printing on the said printer to see in case that was the problem. In case that did not work, proceed to the subsequent steps.
Typically, when you send print requests, the OS will send them to the default printer. If it is connected but no document is printing, it could be that the device is not configured to default. To check that, follow the steps mentioned below.
Then, retry printing to check if that has resolved HP printer problems.
There are a few troubleshooting steps you can try to ensure you can print to the device, in case it stopped working. Firstly, check cables from the power socket to the printer’s power connector. Secondly, verify the cabling from the device to the computer. Moreover, see to it that the USB cable is sitting firmly on either end.
In case a network cable is running to the printer for network printing, ensure the Ethernet cable is very tight. In addition, check the user manual to see in case there should be blinking lights to signify a network connection.
Are lights at your printer’s front turned on? In case they are not and the device does not look to be turned on, attempt unplugging it and then plugging back in. Then, ensure to press its power button. In case the lights still do not come on, attempt a different power plug just in case the socket is not working.
In case nothing works to fix the issue and the printer will not turn on, you may want to take the device to the company service center.
In case all the aforementioned troubleshooting steps fail to resolve the issue, then update your printer’s driver to see if that fixes it. There are many ways to update the driver. One way is through the Windows Update. If you cannot find it that way, download it manually from the printer manufacturer website and install it.
If you are still having HP printer problems despite trying all these steps, get in touch with our printer support professionals through the toll-free contact number for technical assistance.
There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.
Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.
Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.
Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.
For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.
You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.
In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.
In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.
Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.
HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.
To receive an ePrint job, the printer should be turned on and connected to the web.
Confirm the ePrint job is configured correctly and the email attachment file type is supported.
Fix common HP printer problems that prevent the device from connecting to the local network.
If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.