Category Archive Printer Issues

How to Troubleshoot the “Windows Cannot Connect to the Printer” Error

Windows Cannot Connect To The Printer

Common Printer Issues

Sometimes, users are not able to send a document or a print job to a shared printer or a network printer. This is followed by an error message, which denotes the issue on a Windows computer. You may either come across “Windows cannot connect to the printer” or the same message accompanied by “Access is Denied”.

The error can show up due to several reasons, and it mostly depends on printer configuration. So to troubleshoot, first check whether the printer is configured with a LAN port or connected to another PC and is shared on your network. According to how it is configured, you have to resolve the connection error differently. All possible solutions for it are outlined hereunder. If you are wondering how to turn printer online, try out the applicable troubleshooting step given below.

Shared Network Printer’s Troubleshooting Steps

In case your printer is connected to a PC, you have shared it on that computer, and you are adding that printer to a different system on your network, you can try out a few things.

  • First, navigate to the Add Printer Wizard. For that, click on the Start button, search Add Printer, and open it from the search results.
  • When the wizard appears, select the printer you want to configure. Select A network printer, or a printer attached to another computer

Printer Wizard

  • Click on the Next button and select the checkbox Connect to this printer. In the Name field, key in the path to your shared printer by using “\\” followed by the name of the system on which the device is shared followed by “\” and your printer name.

Windows Printer Settings

You should now be able to connect to your office printer. However, if you still get the “Windows cannot connect to the printer” error, then you can attempt to add it as a local printer.

Make it a point to apply this configuration only if the device is connected to a different PC and is being shared on your network.

  • In the Add Printer Wizard, select the checkbox Local printer attached to this computer, and clear the selection from Automatically detect and install my Plug and Play printer.
  • On the screen that appears next, click on the checkbox Create a new port and select Local Port from the drop-down next to Type of port. Click on the Next button and Windows will prompt you to type a Port Name. In the respective field, you have to type the path to the aforementioned printer.

Printer Port Settings

Troubleshooting Steps for Network Printer

In case your printer is connected to a LAN or wireless network, you have to select Local printer attached to this computer, and select the checkbox to create a new port as said. Instead of selecting a Local Port, select Standard TCP or IP Port from the above-mentioned drop-down.

Next, key in your printer’s IP address and you should be good to go. In case you do not know the IP address, take a printout of the configuration sheet of your printer.

Ensure File and Printer Sharing Option is Allowed through Windows Firewall

You may come across the error or connection issue if the Firewall prevents the connection. So ensure File and Printer Sharing option is enabled through the Firewall on your Windows PC and the system to which your printer is connected.

  • From the Start menu, search for and open Windows Firewall. Once it opens, click to select the Exceptions
  • Ensure the checkbox of File and Printer Sharing has a tick mark. If the checkbox does not have one, then select it. This exception for File and Printer Sharing on Firewall will make sure it will not block your connection.

Windows Firewall Settings

Update Windows 7 Drivers

You will also come across the error message if you are adding a printer to a computer running on Windows 7 and the one hosting the printer is running on Windows XP or Vista. If so, you have to download the Windows 7 drivers from the manufacturer website and install them on the system hosting the printer. When you retry to connect to your printer from Windows 7 OS, the driver for the version should then be available from the host PC for installation.

Disable the Antivirus Software if it is Blocking Connections

If an antivirus is blocking the connections, then disable the software and then retry to connect to your shared printer. You should do this no matter whether you are using a basic version of a third-party virus removal software or the full suite of the program. If you still come across the “Windows cannot connect to the printer” issue, then get in touch with our printer service professionals through the toll-free number for advanced troubleshooting.

How to Fix Issues Printing to an HP LaserJet Pro Printer via AirPrint

HP Wireless Printer Troubleshooting

Common Printer Issues

If you come across any issues while printing from an Apple device connected to a network to an HP LaserJet Pro model printer using the AirPrint feature, then try the following troubleshooting steps.

Check if your Devices or Applications are Compatible with AirPrint

Ensure your printer and Apple device is compatible with the AirPrint feature. Not all previous iOS or macOS versions are compatible with the feature. Also, ensure an app in your device can be used with it.

Check your Device, Printer, and Wireless Connections

To use the AirPrint feature, your printer should be connected to the exact Wi-Fi network subnet as your compatible Apple device (a compatible laptop can be connected either wirelessly or even to an Ethernet or a wired network). Still, if you cannot print something to a local printer using the feature, check your printer, device and wireless connections.

  • Even after you turn it on, a printer can take some time to join a wireless network; so wait for some time and ensure that it is connected to the network prior to printing.
  • Ensure there is paper in your printer’s paper tray and that its toner is not empty.
  • Ensure there are no error messages on your printer’s control panel. If you see one, then skip to the section for HP wireless printer troubleshooting.

Update the Firmware of your Printer if Required

Some older HP printers necessitate the firmware update to allow compatibility with AirPrint. Check if your printer model requires that. If it does not need the update, then proceed to the next step.

Check AirPrint Settings in Embedded Web Server

The feature uses the zero-configuration networking of Apple titled “Bonjour” to automatically discover a printer over a local Wi-Fi network. To ensure your printer is configured for it, follow the steps mentioned below.

Note that to access the Embedded Web Server, your Apple system and your HP printer should be connected to the internet and that the connection is always ON in type.

  • Open a compatible browser and enter your printer’s host name or IP address in the URL or address field to open Embedded Web Server.
  • Click on the tab titled Networking, and click on Wireless Direct Setup.

Wireless Direct Setup

  • Type your printer’s name for use with AirPrint in the field titled Wireless Direct Printing Name (SSID), and click on Apply.

HP Wireless Printer Troubleshooting

If you receive an error message ‘Printer is not connected’, then ensure there are no issues with your Wi-Fi network. If you are yet to install your printer on the network, then search for a how-to guide on that on your user manual or HP website.

If you see an error that suggests your printer is not found, no printers found or wireless printer offline issue when printing from an iOS device to the AirPrint-compatible printer, try the below solutions in the exact order.

  • Ensure your printer firmware is up to date, turn off and turn on your iOS device, disable Bluetooth feature, and then retry printing with AirPrint.
  • Check connectivity: Use the option Wireless Menu from the control panel of your printer; OR from the control panel of your printer, open How to connect and ensure the AirPrint name of your printer is the exact one chosen to print to. Now use the WPS button on the Wi-Fi router, and ensure that your iOS device and printer are on the same network. Also, move your device as near to your router as possible.
  • Turn off and turn your iOS device, router and printer. Wait for five minutes and turn them back on.
  • Ensure your wireless router can forward the Bonjour packets, then turn off and turn on your iOS device. Note that the said packets allow your devices to find each other automatically by using multicast DNS service records. If your router forwards the same, no need to enter IP address in order to search for your device.
    • Check router manufacturer’s instructions on how to forward the Bonjour packets.
    • Turn on the feature in your device that allows forwarding of the same.
    • Turn off and turn on your iOS device.
  • Try to print from a different device and reset your printer. For instructions on how to reset it, check in its user manual.
  • Update your router with the latest firmware and retry printing. For instructions on that, you can check on your router manufacturer or its user manual.

The above steps would have helped to resolve your AirPrint issue. If you need any further help with HP wireless printer troubleshooting, can get in touch with our technical team through the toll-free number mentioned at the top.

How to Troubleshoot Network Printing Issues on Windows

My Printer Is Not Printing

Common Printer Issues

A computer network allows users to take printouts, as long as the connection works fine. If you are facing problems in connecting to a network, use these steps to troubleshoot it. One of the common gripes of network users is why my printer is not printing. If you are wondering how to turn printer online, perhaps there will be an issue with the network connection.

Check Router or Internet Connection is Working Fine

Ensure all cables are securely connected to the right ports at the back of your computer and router. In case they are, then crosscheck your router settings. If the settings on your router are correct, then unplug its power cord, wait for sixty seconds and plug it back in. Sometimes, a reset will solve router issues. Also, contact your internet provider to know if there is a connection problem.

Check Network Connection Settings on Windows

In case you have recently updated the OS, then the settings of your network connection may have changed. In order to check the settings, follow the below steps.

  • Click on the Start button, and search for Network and Sharing Center. Open it from the search results.
  • From the new window, click Manage Network Connections.

Internet Properties

  • Right-click on your connection and choose Properties from the popup menu. Upon prompt, type and enter administrator credentials for confirmation.

Local Area Connection Properties

Connect your System to a Wireless Network

Wi-Fi routers create hotspots, which are areas close to the router connected to a particular network. In case you cannot connect to a wireless network, try the below steps.

  • Check whether your modem as well as router are turned on and connected properly.
  • Ensure the position of the Wi-Fi switch on your computer is set to ON.
  • Diagnose the problem. Click the Wi-Fi icon on toolbar’s right side. Click Diagnose and Repair In case you see a notification, such as “Unable to Clear the DNS Cache”, get in touch with our computer tech support team for assistance with that.
  • Check whether the network adapter is properly functioning. Reboot and sign in as Windows administrator. From the Start Menu, search for and open Device Manager. Expand Network adapters, and double-click on your adapter to open its Properties. Under the General tab, find the Device Status or check if its description suggests the adapter is working properly. You may have to update the driver of your network adapter.

Network Adapters

Resolve your Internet Connection

In case your network connection is disconnecting from time to time, the adaptor may be configured to “Power Saving” mode. In order to disable it, follow the below steps.

  • From the Adapter Properties window, find the Networking tab and click configure
  • Switch to the Power Management tab, and deselect the checkbox Allow the computer to turn off this device to save power.

Network Adapters Properties

  • Confirm the changes by clicking the OK

Disable Autotuning

This feature resizes TCP windows automatically. Disabling it will limit the TCP window’s size to 65535 and can boost your internet connection speed.

  • Click on the Start button, and search for Command Prompt. From the search results, right-click on it and choose Run as Administrator from the context menu.
  • Type netsh interface tcp set global autotuninglevel=disabled command into the DOS box and run it by pressing Enter

Disable Autotuning

  • Reboot the computer to finish the process.

Enable Network Sharing

  • To ensure that file and printer sharing between network computers is enabled, go to Network and Sharing Center and expand the Network Discovery Now, enable Network Discovery and click on Apply.
  • Then, expand the File Sharing tab, enable File Sharing and click Apply.
  • Expand the Public Folder Sharing, choose either Turn on sharing so anyone with network access can open, change, and create files or Turn on sharing so anyone with network access can open files.

Network Sharing Properties

  • Expand the Printer Sharing tab, enable the same setting and click on Apply.

Override or Disable Password Protected Sharing

To override it, create similar user accounts for all systems in your workgroup. In order to disable the setting, go to Network and Sharing Center, find Sharing and Discovery and expand Password Protected Sharing. Choose Turn off password protected sharing and click Apply.

Password Protected Sharing

Change the Settings of Network Sharing

  • In the Start Menu, right click on Computer and select Properties.
  • In the new window, find Computer name, domain, and workgroup settings and click on Change Settings
  • Locate the Computer Name tab and click the Change Under Member of section, select Workgroup.
  • In case you want to join your existing workgroup, type its name in the field and click OK To create a fresh workgroup, type a name for it and choose OK.

System Properties

The above steps will fix your issue. However, if someone in your workgroup still tells you “my printer is not printing”, then get in touch with our technicians through the toll-free number for advanced troubleshooting.

How to Troubleshoot Printing Errors with a Canon Printer

Canon Printer Repair

Troubleshoot Printing Errors

In case printing with a Canon printer does not begin, you can try these steps to troubleshoot it. Prior to getting in touch with Canon printer repair technicians, make sure connection or certain configurations are correct to facilitate printing.

Ensure Printer is Plugged in Securely and Turn it On

The ON light flashes while your printer is initializing. You have to wait until it stops flashing as well as remains lit. When printing big data like photos or graphics, the process may take longer to begin. The light flashes while your computer processes the data and sends it to your printer. Wait until printing begins.

Ensure Printer is Connected Properly to the PC

Ensure the USB cable connection is working. When it is plugged in securely, crosscheck the following.

  • In case you are using a USB hub, disconnect the same, connect Canon printer to your system, and try printing again. In case printing begins normally, then the hub may not be working. If so, get in touch with its vendor.
  • If there is a problem with direct USB cable, replace it and try printing again.

In case you are using the printer over LAN, ensure it is correctly configured for network use.

Is Wireless Accent Point Mode Turned On

To take printouts with a different mode or network other than wireless LAN, disable the said mode first. In case you do not use your printer with WLAN or accent point mode, follow the steps mentioned below to disable the same.

  • Press as well as hold the Wireless button and release it as and when ON light flashes.
  • Press the Back button two times and then press the Wireless

Ensure the ON light changed to lit and the wireless light is not lit. In case the ON light has not changed to lit, press the Wi-Fi button and release it when it flashes. This should disable WLAN.

Delete Unwanted Print Jobs

In case your printer does not begin printing, some print jobs may be remaining in the software. You can delete unnecessary print jobs from the Canon software, which shows printer status and printing progress. You can see the software’s icon on the taskbar.

  • Open the software.

Canon Printer Repair

  • Click on Display Print Queue option on the software.
  • Delete print jobs by selecting Cancel All Documents from Printer Confirm the same by clicking on Yes when a prompt pops up.

Ensure Printer Driver is Chosen When Printing

If your manufacturer’s printer driver is unavailable on the computer or you are using one meant for another printer, it will not let Canon users print. Ensure your printer name is chosen in the dialog box of Print. To make the printer the one chosen by default, click on Set as Default Printer option.

Configure the Right Printer Port

Ensure the printer port is correctly configured on Windows 7 computer. For that, follow the steps mentioned below.

  • Sign in with administrator privileges.
  • Click the Start button on the desktop, and choose Devices and Printers from the Start Menu.
  • Right-click on your Canon printer icon, and choose Printer properties option from the context menu.

Printer Driver Is Unavailable

  • Click on Ports tab in order to crosscheck port settings.
    • Ensure a USB port with your Canon printer, mentioned in the respective column, is chosen for Print to the following port(s).
    • In case the setting is not correct, then install MP Drivers again using its setup compact disc or after downloading it from the Canon site.
    • In case printing does not begin although your printer is connected to your system with a USB cable interface and the right port is chosen, then try the below steps:
    • On Windows 7, click on Start button and choose All Programs from the menu. Then, navigate through Canon Utilities > Canon My Printer > Canon My Printer and then choose Diagnose and Repair Printer.
    • You can also search for Canon printer repair and diagnose option on Start menu’s search box to see if it appears there. After opening it, follow the instructions on screen to configure the right port of the printer, and then choose the printer name.

In case the issue is not resolved, reinstall MP Drivers as said.

Is Print Data Very Large?

Although configuring the following setting on Windows computer may quicken printing, note that turning it on may reduce the quality of print. Yet again, if you are okay to compromise its quality, then configure the setting.

  • Click on Print Options on the printer driver’s Page Setup
  • Then configure or enable Prevention of Print Data Loss in the new dialog that pops up.

If you need any further assistance with the issues you were facing with the Canon printer, get in touch with our technicians through the toll-free number for a quick solution.

How to Troubleshoot the Printer Not Responding Error in Windows 7

Windows Cannot Connect To The Printer

Common Printer Issues

When trying to print a document on a Windows computer, you may come across the printer not responding error. The error message may pop up on the system due to several reasons, comprising faulty printer drivers, hardware configuration and status, and so forth. In any event, it denotes that Windows cannot connect to the printer. You can try the following steps to resolve the unresponsive device. Try each step by logging in to the Administrator account, check if the issue is resolved, and proceed to the next one only if required.

Basic Troubleshooting Steps

When the error appears on the PC, firstly you should crosscheck the connection. Ensure the printer is connected to the system. Check for loose cable connections, and make sure it sits tightly in the USB socket of the computer. If the connection is wireless, though, check if the router is working. It is also recommended to turn off the system, wireless router, and the printer for a while. Wait for some time before powering them back on. After that, check if restarting the devices related to the print job has resolved the issue.

Run the Printer Troubleshooter

Windows has an inbuilt printer troubleshooter. You can use that tool to check for printer issues. If you come across printer not responding error, follow the below steps to troubleshoot that.

  • Click on the Start button, and type “troubleshooting” in the Start menu’s search box. Open Troubleshooting from the search results.
  • In the new window that appears next, click Use a printer under Hardware and Sound.

Troubleshoot Printer

  • Then, follow the troubleshooter wizard’s instructions. If the tool finds printer problems, you will have to resolve it with solutions from it or other sources.

Restart the Printer Spooler

The print spooler is software that manages print jobs on a Windows system. Something may have gone wrong in the print spooler, so as to make printer unresponsive. You can solve issues such as this by restarting the spooler. For that, follow the steps mentioned below.

  • Press Windows and R hotkeys at the same time. In the Run dialog box that opens next, type services.msc, and click OK button or press Enter key.
  • In the list of Windows Services that appears subsequently, find the Print Spooler For that, select a service and keep pressing P until the Print Spooler is highlighted.

Windows Services

  • Right-click on Print Spooler and choose Properties.
  • In the Printer Spooler Properties dialog box, click the Stop button below the Service status. In case the service is Stopped, click Start Click on OK and Apply buttons for confirmation. This will restart the spooler service.

Printer Spooler Properties


Configure the Printer to the Correct Port

In order for the printer to function normally, it has to be configured to the right printer port. To crosscheck and change the printer’s port, follow the steps mentioned below.

  • Press Windows key to launch the Start Menu, and click on Control Panel to open the same. In the new window, click Devices and Printers.
  • In the Printers section, right-click on the printer icon and choose Printer Properties. Once it opens, click on Change Properties button under the General
  • After that, navigate to the Ports tab in the Printer Properties. You can find a list of ports under that tab. You have to put a tick mark in the checkbox next to the Printer Port. You should also check whether the port’s description comprises either DOT4 or USB in case the connection is USB. On the other hand, if the network connection is relied upon, ensure Network, IP, or WSD is included in the description. After selecting the Printer Port, click the Apply

Printer Server Properties

  • Then, navigate back to the General tab and click the Print Test Page button to take a trial printout and confirm the selected port is correct.
  • You might have to repeat the steps until you have confirmed that the applied configurations are correct.

Check the Printer Driver

If the printer driver is outdated, you might come across printer problems on Windows, including the not responding error. To troubleshoot that, you have to update the printer driver in case it is not up to date, or reinstall the driver in case it is problematic. You can download the update of the driver from the official website of the printer manufacturer. Just make sure you get the right printer driver for your Windows version and system configurations. Try taking a test printout after that to see if the issue is fixed.

In case all the troubleshooting steps mentioned above fail to resolve the printer not responding error, contact our tech support professionals via the helpline for further assistance.

How to Troubleshoot Print Quality Problems on an HP Printer

HP Printer Problems

Common Printer Issues

This how-to guide is for faded or streaked printouts, black or colored ink not printing, printouts with fuzzy or blurred text, ink smears or streaks, or other issues while printing on an HP printer that belongs to DeskJet 1510 or 2540 all in one or standalone models. If you find that quality of a document or photo printout is not up to the mark in your HP printer, try the following steps to troubleshoot the issue.

Use Authentic Ink Cartridges

The printer manufacturer recommends using genuine ink cartridges or toner supplies for best quality outputs. That cannot be guaranteed in case you are using a third party’s remanufactured or refilled cartridges. However, if you are using HP’s cartridge, continue to the next step to troubleshoot printer issues.

Keep your HP Printer Inactive for Some Time

Sometimes, issues related to print quality can be fixed by keeping an HP printer inactive for ideally half an hour. Prior to printing again, allow your printer some rest. If the issue persists despite that, move on to the next step.

Check the Printing Paper

Follow these pointers to ensure that the paper is appropriate for printing. In case it is inappropriate, reload new paper into your printer’s paper tray.

  • Load the Paper into the Tray with the Print Side Down

Many printing papers have non-printing and printing sides, such as photo papers and other special media. Typically, smoothest side of the two is the print side and the non-print side has paper manufacturer’s logo.

  • Avoid Using Curled or Wrinkled Paper

Load clean and wrinkle free papers into your HP printer.

  • Use the HP Recommended Paper as Per Printing Media

To get the best results, you have to use the plain paper or photo paper recommended by the printer manufacturer.

  • Carefully Store the Paper

It is recommended to store the paper package on an even surface and away from moisture. Load ten to twenty sheets of photo-quality paper into the paper tray only prior to printing, and store the other sheets inside a resalable or airtight plastic bag.

  • Try Using a Distinct Paper

This will help you determine if HP printer not printing the proper way due to paper-related issues. Note that damaged, unsupported, or inappropriate paper can also leave streaks in a printout.

Crosscheck Print Settings in Windows

Ensure that print settings are configured correctly in the Windows computer. For that, follow the steps mentioned below.

  • In your printing software, click on File and choose Print. This will launch the print window.
  • Open the dialog box of print Properties.
  • According to the print job, you may want to consider changing the below settings and confirm the changes by clicking OK option in the software.
    • Paper Type: In case you are printing on a photo paper, choose the respective paper type.
    • Print Quality: To improve the quality of printouts, choose Best quality setting or mode. To take printouts relatively quickly and with an acceptable quality, you can choose Normal You would also have a Draft mode to lower quality but improve speed of printing.
    • Paper Size: In case you are printing a differently sized paper than what you usually use, choose the right paper size in the software.
    • Black and White: In case you want to take printouts only in monochrome, select the option for that such as Grayscale.

Replace Ink Cartridge if Required

HP Printer Not Printing

Replace Ink Cartridge

Generally, a printer displays a warning in case it is running out of ink. That can be an indication that cartridge needs replacement. Although in case you have a new cartridge and come across a “low ink” warning, it may be a cartridge malfunction. There are ways to bypass an unwanted “low ink” warning, which is one of the common printer issues, but it may also be true.

Align your HP Printer after Installing a New Cartridge

You should do this for best possible print quality.

  • Open the multifunction printer’s scanner lid.
  • Place the cartridge alignment paper with its print side facing down on the scanner glass’s right front corner. If you have a user manual or an online document illustrating how-to place it, refer to that.
  • Close the lid.
  • Press on the Start Copy button on the printer’s front panel. The device then aligns installed ink cartridges. Take a test print after doing this step.

Manually Clean the Area Surrounding Nozzles of Ink Cartridges

Do this only if the printout has track marks or smeared text. For that, you will get instructions on the manufacturer website or in the user manual. In case the test print comes out clean, proceed to the subsequent step to troubleshoot HP printer problems.

Clean the Cartridges Automatically

The quality of printouts may be affected if ink cartridges are clogged, so you would have to clean those many times in order to restore the quality. You can clean ink cartridges using the option for that in the printer software. After that, take a test printout. In case it has acceptable quality, you are good to go. In case not, follow on-screen prompts to run the second level clean after half an hour. In case the print head is poorly clogged, then it may necessitate another automated cleaning.

If the print quality issue is due to the cartridge itself, then you would have to replace it or get company warranty service. If you come across HP printer problems, get in touch with our service professionals via our helpline to service the device or software.

What to Do if your Wireless Printer Does Not Connect

Wireless Printer Troubleshooting

Common Printer Issues

Wireless printers are a boon from modern technology, especially in large offices where the printers are placed too far away to get up and walk to each time you want to print something. However, printers are electronics, and like all others, they can malfunction due to some technical issue or other.

Sometimes, no amount of adherence to the user manual’s instructions can spare you the frustration of not being able to print an important document. Following are some wireless printer troubleshooting tips you can use when you find your wireless printer offline.

Power Cycle it

This is the fancy name for switching something off and back on when it starts acting up. It has been known to fix many a malfunctioning wireless printer, and definitely resolves the smaller problems such as short circuits, memory leaks, and overheating. Power cycling also lets the printer set up a new connection with the PC or device.

Check the Router Settings

If your router settings were not correct, the printer would not be able to connect to the PC. Check if that is the case by firing up the browser and typing in the IP address of your router. If you cannot find this, check the documentation that came with the product. As long as you never changed it yourself, the original username and password should still be in use. Try admin and password respectively, and see if that works. If not, reset the router by pressing the Reset button somewhere on the modem.

After getting access to the router’s settings, find the section titled Security, and if you cannot, check for Wireless. Bring the settings back to default so that the printer is able to connect more easily.

Restore Router Settings

  • Include 802.11g: If the router is filtering MAC addresses, and 802.11n is the only mode that has been selected, see if you can change the router to a setting that covers 802.11g. Having most of the other modes present does not matter as much as having 802.11g enabled.
  • Set the right frequency. The router may be set for just the 5 GHz frequency, and many wireless printers cannot connect to this. The 2.4 GHz frequency band, on the other hand, is one that most printers are compatible with, and you can ensure this is available by using a dual band router.
  • Manually reset the channel on the router. On most routers, the default channel setting is at Auto, which lets the router select the right channel. The most advisable setting is a channel that very few of the other networks in the area are using, as well as at least five channels from your neighbors’. Most people who try wireless printer troubleshooting find that channels 1, 11, and 6 work best.
  • Disable wireless isolation mode: This is a setting, which stops wireless devices from interacting with each other over a network. Disable this so that your printer resumes functioning the way it should.
  • Enable DHCP: If your DHCP is disabled, the printer cannot acquire an IP address to communicate over your network. That may be the reason it did not show up as connected and simply stopped working. Enable the DHCP setting, and then try reconnecting and see if the issue persists.
  • Stop using a guest connection: The wireless router may have set up a guest connection, and either the computer or the printer may have connected to this. It is standard for any device connected as a guest to be isolated from the others on the network, which is why wireless printing has not been an option.
  • Do a firmware update: The router may be operating on old firmware that does not support the printer you are using. Check the user manual and find out how to upgrade the firmware, and if you need special instruction from your ISP in case you got the equipment from the, call them up and ask for assistance.

Fix Firewall Issues

  • When your PC is connected to the network, set the firewall security level to Medium. Use a Trusted Zone while connected, if there is one. If you changed the setting since the original installation and the adjustments are confusing, just reset them to default.

Windows Firewall Access

  • Enable alerts from your firewall, and Unblock, Allow, or Permit the connection when the right one comes up. Choose Yes for Remember This Action, so that you this does not bother you the next time.

Firewall Security Alert

  • Do not have more than one firewall enabled at any time. Not only does this not make your computer safer, it may actually be the reason you ended up needing wireless printer troubleshooting in the first place.

These are just some of the things you can do to fix your wireless printer when it fails to connect, although in all fairness, it often takes a certified printer expert to deliver results, and we have a whole team of them. Call us on (844) 203-9964 to get rid of your problem once and for all.

Steps to Manually Install a Canon i960 on a Mac

The Printer Is Not Responding Mac

Manually Install Printer

It is pretty simple setting up a printer on a Mac. What most people have an issue with is the machine malfunctioning for no apparent reason. Whenever the printer is not responding Mac users tend to call for technical assistance, which is always a good idea, especially when they are not well versed in tackling the issue themselves.

To normally install a Canon i960 printer, you only need to connect it to the Mac, turn it on, and allow the computer to automatically install the new peripheral. The automatic method works almost every time, but there is the chance that it will not, in which case you get stuck having to install the printer manually. Assuming you do not require canon printer repair, following are the steps (in three sets) you need to follow to manually install a Canon i960 printer on a Mac. These should work for Yosemite and older versions of OS X.

Setting it Up in the Printer & Scanner Preference Pane

  • Connect the printer and the Mac with a USB cable.
  • Ensure the printer is configured rightly in terms of ink and paper.
  • Turn it on.

System Preferences

  • Bring up System Preferences by selecting this from the main menu. Alternatively, choose System Preferences from the dock.
  • Select the preference pan marked Printers & Scanners.
  • See if your printer is listed here. If yes, skip to the final set of steps.

If the Printer is Not Listed

  • Hit the plus (+) button next to the bottom left corner of the sidebar, to start the process of adding the printer.

Printer & Scanner

  • A new Add window comes up. Here, choose the Default
  • This will show your printer in the list of those already connected to the Mac. Choose the one you are going to install, which in this case is a Canon i960.

Add Printer

  • Wait for the bottom part of the window to fill with information regarding the printer, such as its name, location, and assigned driver.
  • Your Mac is meant to auto-select the driver for the printer, following which the name of the driver should show up. If you see that, then skip ahead to the final set of steps. If you see Choose a Driver instead, move on to the next step.
  • If your computer could not find a suitable driver, maybe you can do that. Click on Use: and then Select Software. This will bring up the Printer Software
  • Move down and locate a driver that matches the model of your printer. If there is no specific driver you can use, try a generic one instead. If you do find a specific driver, choose it and hit OK. After that, hit Add, and then skip ahead to the final set of steps.
  • If the list shows no matching printer driver software, try visiting the manufacturer’s website and downloading the most recent version they have put up for your particular printer model. The Canon i960 has a driver for OS X Snow Leopard, for instance, but this may work with other versions of the OS if you are willing to take the risk of installing it.
  • Install by following the prompts, and once that is done, go back to the preference pan marked Printers & Scanners. If you made no mistakes, the printer should now be visible in the sidebar. Skip ahead to the final set of steps.
  • If the printer failed to be automatically added to the list, repeat this set of steps until that is taken care of.

Making Sure the Printer is Working

  • You have either hit the Add button or auto-added the printer somehow. At this point, you are ready to find out whether the peripheral is working.
  • Bring up the preference pan marked Printers & Scanners.
  • Choose your particular printer from the sidebar, and wait for information about it to fill the right-hand portion of the window.

Canon i960 Install

  • Hit the Open Print Queue
  • This will bring up the Print Queue Choose Printer out of the menu bar, and then hit Print Test Page.
  • This will bring up a test page in queue window, and it will get sent to the printer to check if the latter is working. This may take some time, so be patient. Most printers carry out calibrations before making their first print, so find something to occupy yourself while that is happening.
  • If the test print comes out fine, your printer is all set to use.

After performing all the steps mentioned above, if the printer is not responding Mac users should call for technical assistance. You can call us for that as well as other printer-related problems at 844-203-1881.

3 Common HP Printer Problems Resolved

HP Printer Not Printing Anything

Troubleshooting HP Printer

Computer printers are one of the necessary and handy electronic devices out there. Most businesses heavily rely on this electronic gadget to meet their work needs. This is because computer printers allow businesses to easily print documents to a usable format. HP is one of the leading manufacturers of computer printers and millions of users from all over the world use HP printers.

Most of the HP printers offer reliable and satisfactory performance and they help customers to print tons of documents every day. However, just like any other electronic device, HP printers also encounter issues from time to time. HP printer not printing anything issue is one of the frustrating HP printer problems that affect of thousands of users.

It is true that issues like HP printer not printing anything can be annoying when you are at something urgent, but they can be easily resolved through simple troubleshooting steps. Unfortunately, several computer users do not know how to perform these HP printer troubleshooting steps. In such a situation, it is best to contact our printer support technicians, and we will help you through the process.

Below are some of the common HP printer issues that you may experience with your HP printer. As said, these can be resolved easily if you followed the steps mentioned here to the point. Yet again, it is always better to rely on printer tech support experts, if you do not know what you are dealing with.

Paper Jams

One of the most common issues with HP printers is paper jams. Paper jam is a term that is used to describe a situation when printing materials (it may or may not be paper literally) get lodged or stuck into a computer printer. Users who experience this printer error will not be able to eject or remove the printing material. This means that the entire printing operations of your business will come to a halt if you encounter paper jams.

If you fail to regularly clean and maintain your printer or if you unintentionally use a wrong type of paper, then you may experience this HP printer issue. However, using the correct paper type and properly cleaning your printer at regular intervals will help you to stay away from this annoying HP printer error.

Printer Spooler Error

Paper Jamming Issues

Some HP printer models are a little bit more susceptible to paper jams. For instance, HP printers that vertically hold the paper and pull it down through the device will certainly encounter paper jam issues occasionally. These models are not suitable for heavy use. So, if you are using such a printer in your office for heavy printing tasks, consider replacing them with newer HP printer models.


Ghosting is often regarded as one of the most annoying HP printer issues, which puts the printing operations of an office to a halt. Ghosting is actually a condition in which images get printed without any issue but the frustrating part is that low-quality image or text from the main document may also appear in the final output. These issues are usually predominant in the case of LaserJet printers.

Usually, ghosting issues in computer printers happen when there is an issue with the power port, which is providing power to the device. So, users who experience this issue should initially plug in the printer to a different power source. You also need to reboot the computer as well as the connected devices to see if that works.

Another important thing users should note is that the consumable parts in your printer such as the imaging kit and drum can be used for printing a certain amount of pages. If you have already exceeded the number of pages, then you might need to replace all those consumable parts in order to solve the ghosting issue.

Printer Driver Issues

A recent survey revealed that many computer users are not bothered to update the apps and other programs in their PCs to the latest version. Shockingly, most of the computer printer issues that you are experiencing might be due to the use of an obsolete printer driver. This means that updating the printer driver of your computer to the latest available version might help you to fix at least a few of the HP printer problems.

HP Printer Problems

Common Printer Issues

Note that if you have recently updated the operating system of your computer to Windows 10, then you might not be able to print documents either. This is because the printer driver, that you used in the older versions of Windows are not supported by the new operating system. You need to install the latest printer driver updates available to fix the issue.

If you are not able to find the latest version of the driver or continue to experience printer driver issues even after updating the driver, you should get in touch with our printer support professionals for assistance. The problem might be due to an incompatible software or a malware issue, in which case, it is better to leave the troubleshooting part to the experts.

How to Fix Printer is Printing Two Copies Error

Canon Printer Repair

Common Printer Issues

Most of the businesses in the country heavily rely on computer printers to meet their daily work target and monthly business goals. Today, any business that is trying to survive without a printer and a computer is often considered old-fashioned, by both customers and competitors. So, it is best to use these two devices, as it will help you to increase the productivity of your employees.

Unfortunately, several small-scale businesses often fail to realize the need to use modern printers and they continue to rely on old printers. One of the major issues with old-age computer printers is that they are too slow. In fact, modern printers can offer 100 sheets per minute speed, which means that you will be able to print tons of documents in just a few hours. So, it is best to invest in a most modern computer printer that comes with new handy features and options.

In addition to that, most businesses that are using old computer printers will face numerous printer issues at regular intervals. If that is the case, you might have to seek the help of expert Canon printer repair technicians to fix the issue. Fortunately, you will be easily able to avoid such hassles by switching to a new computer printer.

The Two Copies Printing Issue

Several computer printer users who updated the operating system of their device to Windows 10 complained that their printer is always printing two copies whenever they run a print job. Computer printer errors such as printer not responding error and multiple copies are very common, and they can be easily fixed through a few simple troubleshooting steps.

If you are new to the world of printer troubleshooting, reach out to a Canon printer repair technician for help. Computer users who have a rough idea on how to fix printer printing multiple copies error and printer not responding error should try the following troubleshooting steps.

Change the Number of Copies

  • Press the Windows button on your keyboard and then type in Control Panel into the search box. Click on the Control Panel option and then proceed to the next step.
  • Look for Hardware and Sound option in the Control Panel window and then select it.

Control Panel

  • You will now need to locate the Devices and Printer option in the next screen.

Hardware And Sound

  • Click on Printer Properties and then select Number of Copies. If the number of copies is set to 2, change it to 1.

Printer Properties

You will now need to run a test print job to see whether the printer is printing two copies error is fixed. If not, proceed to the next troubleshooting step.

Uncheck Enable Bidirectional Support

  • Go to the Control Panel on your PC as mentioned above, and navigate to the Hardware and Sound > Devices and Printer
  • Right click on the name of the printer that you are currently using on your computer. Choose Printer Server Properties and then select Ports from the options.

Device And Printers

  • You will now need to check whether the Enable Bidirectional Support option is checked. If it is, uncheck it, and then click on Apply to confirm your decision.

Printer Ports

If this also fails to resolve your printer problems, move on to the next troubleshooting method.

Install the Latest Printer Driver

  • Go to the Devices and Printers screen and click on the Add a printer Once you click on the option, a Choose a device or printer to add to this PC option will appear on the screen of your device.

Printer Server Properties

  • Computer users who are unable to see their printer will need to click on The printer I want isn’t listed Then select Add a local printer or network printer with manual settings and click Next.

Add A Printer

  • You should now choose the port where you want to use your printer and click Next to proceed to the next step.

Printer Options

  • Select Windows Update and choose the name of the printer. If your printer is not present in the results, you will need to go back to the Find a printer by other options. Find the printer and install all the updates available to fix your printer issues.

If you have already tried all of the above-mentioned troubleshooting steps but still failed to fix the printer is printing two copies error, then you should get in touch with our expert Canon printer repair technicians. They will remotely access your PC and fix all the frustrating printer problems in a matter of few minutes. In addition to that, they will also perform the necessary steps to avoid the occurrence of such printer errors in the future.

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