Google’s Cloud Print is a smart tool to get your job done quickly. However, it is not devoid of its fair share of problems. If you are having any trouble printing with the service, then try the troubleshooting steps mentioned below.
When you update the driver and firmware of your printer, it gets the latest improvements and features from the device’s manufacturer. Go to its website to check for any available printer updates, and install its latest driver or firmware. If your printer won’t print documents even after the update, then ensure that you have configured your printer with the Cloud Print. For that, first you will need a printer device that connects to your Wi-Fi network, and a PC with Google Chrome.
Also, make it a point to share the printer. For that, sign into Google Chrome using the same Google Account with which you configured, visit the Printers section in the Cloud Print using Google Chrome, click on your printer, and select Share. In the dialog box that pops up, type the Google Account or Google Group you need to share with. Click on Share.
You should also update Google Chrome to the latest available version. Moreover, check the list of printers in the Cloud Print section, and remove any duplicate entries. If your printer won’t print a document still, then try removing it from the said list, and configuring it again. For that, visit the Printers section as mentioned above, select your device, and click on Delete.
If you do not see the printer listed in the Cloud Print section, then refresh the Chrome tab or web page by clicking on the Reload button. In case you still do not see them, then try any of the following steps.
If you are using the printer at school or work, then try seeking the help of your administrator. An administrator should try the following steps, too.
In case you visit the Cloud Print web page, click on Print and select Upload file to print, and it is shown blank, an extension installed in Google Chrome might be causing the issue. So try disabling the extensions one by one to check in case one of them is the underlying reason behind the error. Try turning off a distinct browser extension each time, and retry printing.
If your school or workspace printer is offline, try seeking the help of your admin. If you are one of them, then try the following steps to fix the printer offline issue.
For the Cloud Print to work in your network, ensure you:
Your router might comprise a firewall or be using IP filtering, which can potentially block print jobs. To change the firewall, you need to:
If you still come across the Cloud Print not working issue, then get in touch with our printer service professionals through the toll-free number for an advanced solution.
In Windows 10, you can share a printer with several computers on the network. For that, you have to configure sharing settings for your printer, connect the device to the main PC with a USB cable or wirelessly, and turn it on. The system should be powered on and connected to both the network and printer.
Note that when sharing it, you need to ensure that the settings are configured in the main PC and other systems too. Moreover, make certain that you know the main PC’s name. For more information, see the steps to “Configure sharing settings” and “Find the name of the computer” sections at the end of this post.
There are a couple of methods to do this, as mentioned below. Also note that in case you need, you can edit the printer’s Share name. It is used when connecting to it from a different PC.
The settings that you use to share printer is often enabled by default. In case not, follow the steps mentioned below to turn on the settings.
You will need the main PC’s name to connect a different computer to the printer installed in the former.
If you need assistance with any Windows 10 printing issues or configuration, get in touch with our printer support professionals through the toll-free number for a quick solution.
The printer will not print is a common issue that can occur due to many distinct reasons such as out of date or missing drivers, bad configurations in the Windows OS, faulty connections, etc. Besides, even a paper jam or no ink can cause HP printer not printing errors. Below are some solutions to fix HP printer problems.
First, you have to check the obvious thing that might have led to the issue.
If you have to service the printer, you may have to get in touch with the company.
Print jobs send to an HP printer can be stuck in Windows’s print queue. In case the print job in question is stuck, it can stop other printing from happening normally on the printer. If so, clearing print jobs in the queue might help newer print request to go through fine.
Now, retry printing on the said printer to see in case that was the problem. In case that did not work, proceed to the subsequent steps.
Typically, when you send print requests, the OS will send them to the default printer. If it is connected but no document is printing, it could be that the device is not configured to default. To check that, follow the steps mentioned below.
Then, retry printing to check if that has resolved HP printer problems.
There are a few troubleshooting steps you can try to ensure you can print to the device, in case it stopped working. Firstly, check cables from the power socket to the printer’s power connector. Secondly, verify the cabling from the device to the computer. Moreover, see to it that the USB cable is sitting firmly on either end.
In case a network cable is running to the printer for network printing, ensure the Ethernet cable is very tight. In addition, check the user manual to see in case there should be blinking lights to signify a network connection.
Are lights at your printer’s front turned on? In case they are not and the device does not look to be turned on, attempt unplugging it and then plugging back in. Then, ensure to press its power button. In case the lights still do not come on, attempt a different power plug just in case the socket is not working.
In case nothing works to fix the issue and the printer will not turn on, you may want to take the device to the company service center.
In case all the aforementioned troubleshooting steps fail to resolve the issue, then update your printer’s driver to see if that fixes it. There are many ways to update the driver. One way is through the Windows Update. If you cannot find it that way, download it manually from the printer manufacturer website and install it.
If you are still having HP printer problems despite trying all these steps, get in touch with our printer support professionals through the toll-free contact number for technical assistance.
There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.
Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.
Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.
Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.
For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.
You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.
In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.
In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.
Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.
HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.
To receive an ePrint job, the printer should be turned on and connected to the web.
Confirm the ePrint job is configured correctly and the email attachment file type is supported.
Fix common HP printer problems that prevent the device from connecting to the local network.
If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.
The Print Preview allows you to see what a to-be-printed web page or a document will look like. However, when you attempt to print or view a web page print preview, the page opened via Internet Explorer may not preview or print properly and you may get the browser script error.
The issue can happen due to one or a combination of the below scenarios.
To troubleshoot the issue, follow the steps mentioned below in the exact order. In case one method does not resolve the issue, move to the next printer troubleshooting step.
In some cases, a printer driver’s update may not be available via the Windows Update. Therefore, you may have to visit the printer manufacturer’s site and download the right driver for your specific printer model and install it. Updating or reinstalling the problem driver can fix the issue. Note that driver issues can cause printer not responding problems too.
To check that you are signed in as a Windows administrator, simply follow the below steps.
Note that you should use an account with administrator permission in order to change its type from Standard to that.
To open the IE browser with Administrator permission, follow the steps mentioned below.
If you still come across printer not responding or the software not responding to your print query, then get in touch with our service professionals through the toll-free number for a solution.
Windows 10 has a Settings window to configure printers, although you can also use the previous Control Panel interface or tools for that. That will help you to install and configure printers, manage print jobs, and help with troubleshooting.
For that, navigate to Settings > Devices and select Printers and Scanners. Click on the button Add a printer or scanner to search for printers attached to your computer or available on the network.
You should be able to see the name of your printer pop up here. In case the OS does not find it automatically, click The printer that I want isn’t listed. This reveals the previous Add Printer dialog box, which lets users scan for an old type of printer, connect to a network printer, and add the device with custom settings.
You can use the previous interface at Control Panel > Hardware and Sound > Devices and Printers. Click on the button Add a Printer to get started.
No matter how you proceed to install a printer, the OS will perhaps download the required driver in the background. In case that does not work, manually download and install the driver of your printer model from its manufacturer website. Updating the driver can even resolve the printer not responding error.
To change it, navigate to Settings > Devices > Printers and Scanners. In the interface of Settings, click on the printer, and select Manage. Then, click on Printing Preferences in the window of Settings. Here, you will see an array of options to control prints, and settings that you will see depend on what your printer actually supports.
For instance, if yours is a color printer, you will see the options to choose between black & white and color. Besides, you might see options to select the tray from which your printer grabs paper for the task, select the orientation, and change printout quality settings.
To configure a printer device, right-click on the printer icon, and select Printer Properties, instead of Printing Preferences. The properties window’s General tab provides info about features of your printer and drivers it is using. You can change the name of your printer or key in location details and comment in the respective fields.
For instance, you might need to enter “First Floor Office” or something likewise so users can see the location of a shared network printer. You can take a test printout by clicking on the button Print Test Page.
In the Advanced tab, you will see an option or setting that lets you select when the device is available. For instance, if you need to use the printer only during office hours, you could configure the Available from and To timings. People will not be able to print to it outside the configured timings. This is particularly useful in case you have set the printer as a network printer and do not want others print to the device outside your working hours.
Windows 10 automatically manages which printer is your default one. The Operating System configures the previous device to which you printed as it. In other words, you can print to a device and the OS makes it the default one. You can change this and manage Windows 10 printing issues and/or avoid printing to another device.
When you send a print job to a computer, it is enqueued or stored in the operating system before it is sent to the target printer. Sometimes, you may want to pause the print queue to cease printing temporarily, get rid of print jobs from it to cancel printing the respective documents, or even check whether everything is printed. You can do these all from the window of print queue.
To open it, navigate through to Printers and Scanners as mentioned above and click on the printer device for which you need to see the queue, and click on Open Print Queue. In the old Control Panel interface, you can also right-click on the printer icon and select See What’s Printing.
You can right-click on a print job and select Pause, Restart, or Cancel accordingly. Sometimes, print jobs tend to get stuck and you may want to remove them if it is stuck and retry printing after a while. If you want an advanced solution to Windows 10 printing issues or anything related to printing, get in touch with our printer service professionals through the toll-free number.
Sometimes, users are not able to send a document or a print job to a shared printer or a network printer. This is followed by an error message, which denotes the issue on a Windows computer. You may either come across “Windows cannot connect to the printer” or the same message accompanied by “Access is Denied”.
The error can show up due to several reasons, and it mostly depends on printer configuration. So to troubleshoot, first check whether the printer is configured with a LAN port or connected to another PC and is shared on your network. According to how it is configured, you have to resolve the connection error differently. All possible solutions for it are outlined hereunder. If you are wondering how to turn printer online, try out the applicable troubleshooting step given below.
In case your printer is connected to a PC, you have shared it on that computer, and you are adding that printer to a different system on your network, you can try out a few things.
You should now be able to connect to your office printer. However, if you still get the “Windows cannot connect to the printer” error, then you can attempt to add it as a local printer.
Make it a point to apply this configuration only if the device is connected to a different PC and is being shared on your network.
In case your printer is connected to a LAN or wireless network, you have to select Local printer attached to this computer, and select the checkbox to create a new port as said. Instead of selecting a Local Port, select Standard TCP or IP Port from the above-mentioned drop-down.
Next, key in your printer’s IP address and you should be good to go. In case you do not know the IP address, take a printout of the configuration sheet of your printer.
You may come across the error or connection issue if the Firewall prevents the connection. So ensure File and Printer Sharing option is enabled through the Firewall on your Windows PC and the system to which your printer is connected.
You will also come across the error message if you are adding a printer to a computer running on Windows 7 and the one hosting the printer is running on Windows XP or Vista. If so, you have to download the Windows 7 drivers from the manufacturer website and install them on the system hosting the printer. When you retry to connect to your printer from Windows 7 OS, the driver for the version should then be available from the host PC for installation.
If an antivirus is blocking the connections, then disable the software and then retry to connect to your shared printer. You should do this no matter whether you are using a basic version of a third-party virus removal software or the full suite of the program. If you still come across the “Windows cannot connect to the printer” issue, then get in touch with our printer service professionals through the toll-free number for advanced troubleshooting.
If you come across any issues while printing from an Apple device connected to a network to an HP LaserJet Pro model printer using the AirPrint feature, then try the following troubleshooting steps.
Ensure your printer and Apple device is compatible with the AirPrint feature. Not all previous iOS or macOS versions are compatible with the feature. Also, ensure an app in your device can be used with it.
To use the AirPrint feature, your printer should be connected to the exact Wi-Fi network subnet as your compatible Apple device (a compatible laptop can be connected either wirelessly or even to an Ethernet or a wired network). Still, if you cannot print something to a local printer using the feature, check your printer, device and wireless connections.
Some older HP printers necessitate the firmware update to allow compatibility with AirPrint. Check if your printer model requires that. If it does not need the update, then proceed to the next step.
The feature uses the zero-configuration networking of Apple titled “Bonjour” to automatically discover a printer over a local Wi-Fi network. To ensure your printer is configured for it, follow the steps mentioned below.
Note that to access the Embedded Web Server, your Apple system and your HP printer should be connected to the internet and that the connection is always ON in type.
If you receive an error message ‘Printer is not connected’, then ensure there are no issues with your Wi-Fi network. If you are yet to install your printer on the network, then search for a how-to guide on that on your user manual or HP website.
If you see an error that suggests your printer is not found, no printers found or wireless printer offline issue when printing from an iOS device to the AirPrint-compatible printer, try the below solutions in the exact order.
The above steps would have helped to resolve your AirPrint issue. If you need any further help with HP wireless printer troubleshooting, can get in touch with our technical team through the toll-free number mentioned at the top.
A computer network allows users to take printouts, as long as the connection works fine. If you are facing problems in connecting to a network, use these steps to troubleshoot it. One of the common gripes of network users is why my printer is not printing. If you are wondering how to turn printer online, perhaps there will be an issue with the network connection.
Ensure all cables are securely connected to the right ports at the back of your computer and router. In case they are, then crosscheck your router settings. If the settings on your router are correct, then unplug its power cord, wait for sixty seconds and plug it back in. Sometimes, a reset will solve router issues. Also, contact your internet provider to know if there is a connection problem.
In case you have recently updated the OS, then the settings of your network connection may have changed. In order to check the settings, follow the below steps.
Wi-Fi routers create hotspots, which are areas close to the router connected to a particular network. In case you cannot connect to a wireless network, try the below steps.
In case your network connection is disconnecting from time to time, the adaptor may be configured to “Power Saving” mode. In order to disable it, follow the below steps.
This feature resizes TCP windows automatically. Disabling it will limit the TCP window’s size to 65535 and can boost your internet connection speed.
To override it, create similar user accounts for all systems in your workgroup. In order to disable the setting, go to Network and Sharing Center, find Sharing and Discovery and expand Password Protected Sharing. Choose Turn off password protected sharing and click Apply.
The above steps will fix your issue. However, if someone in your workgroup still tells you “my printer is not printing”, then get in touch with our technicians through the toll-free number for advanced troubleshooting.