There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.
Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.
Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.
Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.
For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.
You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.
In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.
In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.
Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.
HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.
To receive an ePrint job, the printer should be turned on and connected to the web.
Confirm the ePrint job is configured correctly and the email attachment file type is supported.
Fix common HP printer problems that prevent the device from connecting to the local network.
If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.
The Print Preview allows you to see what a to-be-printed web page or a document will look like. However, when you attempt to print or view a web page print preview, the page opened via Internet Explorer may not preview or print properly and you may get the browser script error.
The issue can happen due to one or a combination of the below scenarios.
To troubleshoot the issue, follow the steps mentioned below in the exact order. In case one method does not resolve the issue, move to the next printer troubleshooting step.
In some cases, a printer driver’s update may not be available via the Windows Update. Therefore, you may have to visit the printer manufacturer’s site and download the right driver for your specific printer model and install it. Updating or reinstalling the problem driver can fix the issue. Note that driver issues can cause printer not responding problems too.
To check that you are signed in as a Windows administrator, simply follow the below steps.
Note that you should use an account with administrator permission in order to change its type from Standard to that.
To open the IE browser with Administrator permission, follow the steps mentioned below.
If you still come across printer not responding or the software not responding to your print query, then get in touch with our service professionals through the toll-free number for a solution.
Windows 10 has a Settings window to configure printers, although you can also use the previous Control Panel interface or tools for that. That will help you to install and configure printers, manage print jobs, and help with troubleshooting.
For that, navigate to Settings > Devices and select Printers and Scanners. Click on the button Add a printer or scanner to search for printers attached to your computer or available on the network.
You should be able to see the name of your printer pop up here. In case the OS does not find it automatically, click The printer that I want isn’t listed. This reveals the previous Add Printer dialog box, which lets users scan for an old type of printer, connect to a network printer, and add the device with custom settings.
You can use the previous interface at Control Panel > Hardware and Sound > Devices and Printers. Click on the button Add a Printer to get started.
No matter how you proceed to install a printer, the OS will perhaps download the required driver in the background. In case that does not work, manually download and install the driver of your printer model from its manufacturer website. Updating the driver can even resolve the printer not responding error.
To change it, navigate to Settings > Devices > Printers and Scanners. In the interface of Settings, click on the printer, and select Manage. Then, click on Printing Preferences in the window of Settings. Here, you will see an array of options to control prints, and settings that you will see depend on what your printer actually supports.
For instance, if yours is a color printer, you will see the options to choose between black & white and color. Besides, you might see options to select the tray from which your printer grabs paper for the task, select the orientation, and change printout quality settings.
To configure a printer device, right-click on the printer icon, and select Printer Properties, instead of Printing Preferences. The properties window’s General tab provides info about features of your printer and drivers it is using. You can change the name of your printer or key in location details and comment in the respective fields.
For instance, you might need to enter “First Floor Office” or something likewise so users can see the location of a shared network printer. You can take a test printout by clicking on the button Print Test Page.
In the Advanced tab, you will see an option or setting that lets you select when the device is available. For instance, if you need to use the printer only during office hours, you could configure the Available from and To timings. People will not be able to print to it outside the configured timings. This is particularly useful in case you have set the printer as a network printer and do not want others print to the device outside your working hours.
Windows 10 automatically manages which printer is your default one. The Operating System configures the previous device to which you printed as it. In other words, you can print to a device and the OS makes it the default one. You can change this and manage Windows 10 printing issues and/or avoid printing to another device.
When you send a print job to a computer, it is enqueued or stored in the operating system before it is sent to the target printer. Sometimes, you may want to pause the print queue to cease printing temporarily, get rid of print jobs from it to cancel printing the respective documents, or even check whether everything is printed. You can do these all from the window of print queue.
To open it, navigate through to Printers and Scanners as mentioned above and click on the printer device for which you need to see the queue, and click on Open Print Queue. In the old Control Panel interface, you can also right-click on the printer icon and select See What’s Printing.
You can right-click on a print job and select Pause, Restart, or Cancel accordingly. Sometimes, print jobs tend to get stuck and you may want to remove them if it is stuck and retry printing after a while. If you want an advanced solution to Windows 10 printing issues or anything related to printing, get in touch with our printer service professionals through the toll-free number.
Sometimes, users are not able to send a document or a print job to a shared printer or a network printer. This is followed by an error message, which denotes the issue on a Windows computer. You may either come across “Windows cannot connect to the printer” or the same message accompanied by “Access is Denied”.
The error can show up due to several reasons, and it mostly depends on printer configuration. So to troubleshoot, first check whether the printer is configured with a LAN port or connected to another PC and is shared on your network. According to how it is configured, you have to resolve the connection error differently. All possible solutions for it are outlined hereunder. If you are wondering how to turn printer online, try out the applicable troubleshooting step given below.
In case your printer is connected to a PC, you have shared it on that computer, and you are adding that printer to a different system on your network, you can try out a few things.
You should now be able to connect to your office printer. However, if you still get the “Windows cannot connect to the printer” error, then you can attempt to add it as a local printer.
Make it a point to apply this configuration only if the device is connected to a different PC and is being shared on your network.
In case your printer is connected to a LAN or wireless network, you have to select Local printer attached to this computer, and select the checkbox to create a new port as said. Instead of selecting a Local Port, select Standard TCP or IP Port from the above-mentioned drop-down.
Next, key in your printer’s IP address and you should be good to go. In case you do not know the IP address, take a printout of the configuration sheet of your printer.
You may come across the error or connection issue if the Firewall prevents the connection. So ensure File and Printer Sharing option is enabled through the Firewall on your Windows PC and the system to which your printer is connected.
You will also come across the error message if you are adding a printer to a computer running on Windows 7 and the one hosting the printer is running on Windows XP or Vista. If so, you have to download the Windows 7 drivers from the manufacturer website and install them on the system hosting the printer. When you retry to connect to your printer from Windows 7 OS, the driver for the version should then be available from the host PC for installation.
If an antivirus is blocking the connections, then disable the software and then retry to connect to your shared printer. You should do this no matter whether you are using a basic version of a third-party virus removal software or the full suite of the program. If you still come across the “Windows cannot connect to the printer” issue, then get in touch with our printer service professionals through the toll-free number for advanced troubleshooting.
If you come across any issues while printing from an Apple device connected to a network to an HP LaserJet Pro model printer using the AirPrint feature, then try the following troubleshooting steps.
Ensure your printer and Apple device is compatible with the AirPrint feature. Not all previous iOS or macOS versions are compatible with the feature. Also, ensure an app in your device can be used with it.
To use the AirPrint feature, your printer should be connected to the exact Wi-Fi network subnet as your compatible Apple device (a compatible laptop can be connected either wirelessly or even to an Ethernet or a wired network). Still, if you cannot print something to a local printer using the feature, check your printer, device and wireless connections.
Some older HP printers necessitate the firmware update to allow compatibility with AirPrint. Check if your printer model requires that. If it does not need the update, then proceed to the next step.
The feature uses the zero-configuration networking of Apple titled “Bonjour” to automatically discover a printer over a local Wi-Fi network. To ensure your printer is configured for it, follow the steps mentioned below.
Note that to access the Embedded Web Server, your Apple system and your HP printer should be connected to the internet and that the connection is always ON in type.
If you receive an error message ‘Printer is not connected’, then ensure there are no issues with your Wi-Fi network. If you are yet to install your printer on the network, then search for a how-to guide on that on your user manual or HP website.
If you see an error that suggests your printer is not found, no printers found or wireless printer offline issue when printing from an iOS device to the AirPrint-compatible printer, try the below solutions in the exact order.
The above steps would have helped to resolve your AirPrint issue. If you need any further help with HP wireless printer troubleshooting, can get in touch with our technical team through the toll-free number mentioned at the top.
A computer network allows users to take printouts, as long as the connection works fine. If you are facing problems in connecting to a network, use these steps to troubleshoot it. One of the common gripes of network users is why my printer is not printing. If you are wondering how to turn printer online, perhaps there will be an issue with the network connection.
Ensure all cables are securely connected to the right ports at the back of your computer and router. In case they are, then crosscheck your router settings. If the settings on your router are correct, then unplug its power cord, wait for sixty seconds and plug it back in. Sometimes, a reset will solve router issues. Also, contact your internet provider to know if there is a connection problem.
In case you have recently updated the OS, then the settings of your network connection may have changed. In order to check the settings, follow the below steps.
Wi-Fi routers create hotspots, which are areas close to the router connected to a particular network. In case you cannot connect to a wireless network, try the below steps.
In case your network connection is disconnecting from time to time, the adaptor may be configured to “Power Saving” mode. In order to disable it, follow the below steps.
This feature resizes TCP windows automatically. Disabling it will limit the TCP window’s size to 65535 and can boost your internet connection speed.
To override it, create similar user accounts for all systems in your workgroup. In order to disable the setting, go to Network and Sharing Center, find Sharing and Discovery and expand Password Protected Sharing. Choose Turn off password protected sharing and click Apply.
The above steps will fix your issue. However, if someone in your workgroup still tells you “my printer is not printing”, then get in touch with our technicians through the toll-free number for advanced troubleshooting.
In case printing with a Canon printer does not begin, you can try these steps to troubleshoot it. Prior to getting in touch with Canon printer repair technicians, make sure connection or certain configurations are correct to facilitate printing.
The ON light flashes while your printer is initializing. You have to wait until it stops flashing as well as remains lit. When printing big data like photos or graphics, the process may take longer to begin. The light flashes while your computer processes the data and sends it to your printer. Wait until printing begins.
Ensure the USB cable connection is working. When it is plugged in securely, crosscheck the following.
In case you are using the printer over LAN, ensure it is correctly configured for network use.
To take printouts with a different mode or network other than wireless LAN, disable the said mode first. In case you do not use your printer with WLAN or accent point mode, follow the steps mentioned below to disable the same.
Ensure the ON light changed to lit and the wireless light is not lit. In case the ON light has not changed to lit, press the Wi-Fi button and release it when it flashes. This should disable WLAN.
In case your printer does not begin printing, some print jobs may be remaining in the software. You can delete unnecessary print jobs from the Canon software, which shows printer status and printing progress. You can see the software’s icon on the taskbar.
If your manufacturer’s printer driver is unavailable on the computer or you are using one meant for another printer, it will not let Canon users print. Ensure your printer name is chosen in the dialog box of Print. To make the printer the one chosen by default, click on Set as Default Printer option.
Ensure the printer port is correctly configured on Windows 7 computer. For that, follow the steps mentioned below.
In case the issue is not resolved, reinstall MP Drivers as said.
Although configuring the following setting on Windows computer may quicken printing, note that turning it on may reduce the quality of print. Yet again, if you are okay to compromise its quality, then configure the setting.
If you need any further assistance with the issues you were facing with the Canon printer, get in touch with our technicians through the toll-free number for a quick solution.
When trying to print a document on a Windows computer, you may come across the printer not responding error. The error message may pop up on the system due to several reasons, comprising faulty printer drivers, hardware configuration and status, and so forth. In any event, it denotes that Windows cannot connect to the printer. You can try the following steps to resolve the unresponsive device. Try each step by logging in to the Administrator account, check if the issue is resolved, and proceed to the next one only if required.
When the error appears on the PC, firstly you should crosscheck the connection. Ensure the printer is connected to the system. Check for loose cable connections, and make sure it sits tightly in the USB socket of the computer. If the connection is wireless, though, check if the router is working. It is also recommended to turn off the system, wireless router, and the printer for a while. Wait for some time before powering them back on. After that, check if restarting the devices related to the print job has resolved the issue.
Windows has an inbuilt printer troubleshooter. You can use that tool to check for printer issues. If you come across printer not responding error, follow the below steps to troubleshoot that.
The print spooler is software that manages print jobs on a Windows system. Something may have gone wrong in the print spooler, so as to make printer unresponsive. You can solve issues such as this by restarting the spooler. For that, follow the steps mentioned below.
In order for the printer to function normally, it has to be configured to the right printer port. To crosscheck and change the printer’s port, follow the steps mentioned below.
If the printer driver is outdated, you might come across printer problems on Windows, including the not responding error. To troubleshoot that, you have to update the printer driver in case it is not up to date, or reinstall the driver in case it is problematic. You can download the update of the driver from the official website of the printer manufacturer. Just make sure you get the right printer driver for your Windows version and system configurations. Try taking a test printout after that to see if the issue is fixed.
In case all the troubleshooting steps mentioned above fail to resolve the printer not responding error, contact our tech support professionals via the helpline for further assistance.
This how-to guide is for faded or streaked printouts, black or colored ink not printing, printouts with fuzzy or blurred text, ink smears or streaks, or other issues while printing on an HP printer that belongs to DeskJet 1510 or 2540 all in one or standalone models. If you find that quality of a document or photo printout is not up to the mark in your HP printer, try the following steps to troubleshoot the issue.
The printer manufacturer recommends using genuine ink cartridges or toner supplies for best quality outputs. That cannot be guaranteed in case you are using a third party’s remanufactured or refilled cartridges. However, if you are using HP’s cartridge, continue to the next step to troubleshoot printer issues.
Sometimes, issues related to print quality can be fixed by keeping an HP printer inactive for ideally half an hour. Prior to printing again, allow your printer some rest. If the issue persists despite that, move on to the next step.
Follow these pointers to ensure that the paper is appropriate for printing. In case it is inappropriate, reload new paper into your printer’s paper tray.
Many printing papers have non-printing and printing sides, such as photo papers and other special media. Typically, smoothest side of the two is the print side and the non-print side has paper manufacturer’s logo.
Load clean and wrinkle free papers into your HP printer.
To get the best results, you have to use the plain paper or photo paper recommended by the printer manufacturer.
It is recommended to store the paper package on an even surface and away from moisture. Load ten to twenty sheets of photo-quality paper into the paper tray only prior to printing, and store the other sheets inside a resalable or airtight plastic bag.
This will help you determine if HP printer not printing the proper way due to paper-related issues. Note that damaged, unsupported, or inappropriate paper can also leave streaks in a printout.
Ensure that print settings are configured correctly in the Windows computer. For that, follow the steps mentioned below.
Generally, a printer displays a warning in case it is running out of ink. That can be an indication that cartridge needs replacement. Although in case you have a new cartridge and come across a “low ink” warning, it may be a cartridge malfunction. There are ways to bypass an unwanted “low ink” warning, which is one of the common printer issues, but it may also be true.
You should do this for best possible print quality.
Do this only if the printout has track marks or smeared text. For that, you will get instructions on the manufacturer website or in the user manual. In case the test print comes out clean, proceed to the subsequent step to troubleshoot HP printer problems.
The quality of printouts may be affected if ink cartridges are clogged, so you would have to clean those many times in order to restore the quality. You can clean ink cartridges using the option for that in the printer software. After that, take a test printout. In case it has acceptable quality, you are good to go. In case not, follow on-screen prompts to run the second level clean after half an hour. In case the print head is poorly clogged, then it may necessitate another automated cleaning.
If the print quality issue is due to the cartridge itself, then you would have to replace it or get company warranty service. If you come across HP printer problems, get in touch with our service professionals via our helpline to service the device or software.