Category Archive Printer Issues

Troubleshoots to Resolve Printer Driver Problems on Windows 7

Printer Driver Is Unavailable

Printer Driver Problems

The printer driver converts the data one sends to print to a Windows PC into a printable format specific to the particular printer installed on the network. However, Windows tends to fail to recognize the hardware when users try to install a new printer driver in the PC or connect the printer to the computer. It may show as an error message on the computer and can be resolved provided that you figure out the root cause.

Printer driver problems on Windows may happen due to any of the below reasons:

  • Incompatible printer driver installed on the PC either in connection to the printer or the Windows version;
  • Wrong configuration of printer driver on Windows;
  • A malware attack on the system files, where printer driver is located; or
  • Incorrect entry of the driver in Windows Registry.

If you happen to see an error message such as “Spoolsv.exe has encountered a problem and needs to close. We are sorry for the inconvenience” on your computer, it suggests that the printer driver installed on the system is incompatible with the OS. In that case, you will need to install its latest driver manually if it is stored on the PC or download it from the manufacturer’s website.

Printer Problems In Windows

Common Printer Issues

To navigate to the location of the printer folder on Windows 7, go through the below steps on the computer.

  • Launch Start and choose Control Panel.
  • Chose Hardware and Sound and then Printers.
  • Right-click on the printer driver you want to install or update, and choose Run as Administrator
  • Navigate to Properties > Advanced and choose the tab named New Driver.
  • Go through the on-screen tips in order to install the latest printer driver manually on Windows PC.

Alternatively, you can download and install the driver from the printer manufacturer’s website. When you do that, just ensure you get the latest version of the driver in order to prevent printer driver errors afterward on Windows and troubleshoot that. Even if the error pops up as “Windows Explorer has encountered a problem and needs to close. We are sorry for any inconvenience”, follow the same steps as above in order to resolve it.

In order to avoid a reoccurrence of the printer driver error on Windows, keep the driver up-to-date. If it is a malware causing the problem though, you will need to remove it using a reliable antivirus software.

How to Fix Printer not Responding Issues in Windows 10

Printer Problems In Windows

Printer Not Responding Issues

Printer problem in Windows can be frustrating and can cost you a lot of money and time. Printer not responding issue is one of the main problems that Windows 10 users face. However, you can address this problem using various methods such as those discussed below.

Check the Printer Connections

The first thing you have to do is to check all your printer connections. Check whether they are properly plugged into your laptop or desktop. If there are many printers connected to your computer via USB ports; try to connect the printer to another USB port available. In the case of Wi-Fi printers, check the authenticity and connectivity of your Wi-Fi network because there are many cases when the printer is unable to detect the exact network name.

Run the Printer Troubleshooter

How To Fix A Printer That Won't Print

Run Printer Troubleshooter

Run the printer troubleshooter in Windows 10 to solve the printer not responding problem.

  • Open the in-built troubleshooter in the Windows 10 by pressing Win + R shortcut keys.
  • Once you open the troubleshooter, enter exe/id Printer Diagnostic and opt for Return. In the next window that opens, click on the Advanced button and select Run as Administrator.
  • Now press Next button to detect the printer issues by scanning it.

Update the Printer Device Driver

One of the main reasons that your printers do not work may be the faulty or outdated device drivers. Even though Windows will update the device driver automatically, it is always better to check it manually as well. This will be useful especially when you have not enabled the automatic Windows Update service. Follow the steps to update your printer’s device driver.

  • Open the digital assistant Cortana in Windows 10 and enter Devices and Printers into it. This will let you open the Control Panel tab directly, where you can see all your printers.
  • If there is a yellow exclamation mark near any of your printers or if it does not appear at all, you have to update the driver for that printer. Here, you can also find the printer model number and name; note this down.
  • Go to your printer manufacturer’s website and download the latest drivers for the printer as per the model number and name you noted earlier. You can do this by entering the Printer Device Drivers in the search box.
  • Run and install the device driver properly.

How to Fix Dried Ink Cartridges in Inkjet Printers

Printer Problems In Windows

Fix Dried Ink Cartridges

Cartridges are major components of an inkjet printer that smear the ink onto the paper in a specific pattern to produce a text or image. Under the cartridge are several microscopic nozzles that eject the ink in a precise volume and mix to produce various colors on the paper. Any failure in the cartridges can stop the printing function altogether and this can be caused due to a variety of reasons. Drying out of ink cartridges is a common problem that prevents printing. It causes the ink to clot inside the cartridges and prevents them from ejecting via the nozzles.

Reasons for a Dry Ink Cartridge

There are several reasons why ink cartridges tend to get dried up and interfere with the normal printing function. If the printer is not used frequently, it can result in the cartridges to become dried up fast. One way to fix this issue is by running the printer at least once in a week and do some nozzle cleans and test printouts.

The drying up and clogging of the nozzle heads is another factor. A printer cartridge has an expiration date and continues using them after the intended date can cause it to malfunction. Refilling cartridges can also result in the air to get trapped inside that causes the ink to dry up fast. The temperature of the room is also known to affect the ink inside the cartridges.

Fixing a Dry Ink Cartridge

Printer Driver Is Unavailable

Troubleshoot Printer Cartridge Issues

The first step to resolve a dried ink cartridge is by executing the print head cleaning function using the computer. It can clear any blocks in the nozzles and thus allow the free flow of ink needed for printing. Run a test print and verify whether there are any faded areas or misplaced colors in the print.

If the cartridge is still not functioning properly, detach it from the print head gently and soak it in warm water. The warm water can actually cause the dried up ink to get loosened and thus flow correctly from the nozzle. Gently rubbing the portion of the nozzles with a cotton swab immersed in warm water is also recommended.

Repeat this action until the ink comes out of the nozzles. Wipe away any excess ink using a paper towel and then attach it back to the printer head. Run a test print to inspect whether the cartridge is functioning normally. It is better to replace the ink cartridge if the issue persists.

How to Fix the Printer Driver is Unavailable Error on Windows 10

Printer Driver Is Unavailable

Printer Driver Unavailable Error

Sometimes, a ‘Printer Driver is Unavailable’ error shows as a status on the driver software installed on Microsoft Windows 10 PC. The software resides in Devices and Printers in Control Panel of the computer. The error occurs if printer’s driver is not up-to-date, if it is corrupt, or Windows updates are yet to be installed on Windows 10. So first, you should look into the driver or the operating system to know the status if the ‘Printer Driver is Unavailable’ error pops up out of nowhere. To help you fix the issue on Windows 10 PC, below are a few troubleshoots you can try.

Try Reinstalling the Printer Driver

As said, an incompatible or corrupt printer driver maybe the underlying reason as to why the error occurs on Windows. So, you should install a right driver to troubleshoot the error that won’t let you take printouts. If that is the status, simultaneously press the Windows key and the R key on the keyboard to launch Run. Enter devmgmt.msc on the dialog box appearing on desktop and click on OK. Then, find the printer driver installed on the computer, right-click on it, and choose Uninstall device. To confirm the same, click Uninstall upon prompt. Now, download the right printer driver from the manufacturer website and install that on the computer to see if that resolves the issue.

Install Windows Updates Manually

Printer Issues

Reinstalling Printer Driver

If you have not turned on Automatic Updates on Windows as of now, and the OS is out-of-date henceforth, it might make the printer driver to go unavailable temporarily until troubleshooting necessitates for printing. Follow the below steps to install Windows updates and troubleshoot the error on Windows 10 PC.

  • Click on Start button on desktop, enter update on the search box, and choose Check For Updates
  • Again, confirm the same on Windows Update and under Update Status.

If you see an Updates Are Available option, you will then see a dialog box stating that alongside Preparing To Install Updates showing the percentage remaining. Depending on your broadband speed, you will have to wait for some time until Windows updates to the latest version available. Once the update completes, restart the PC, and retry printing a digital file in order to see if that fixes the printer issues that occurred unexpectedly.

3 Ways to Troubleshoot Printer Spooler Related Errors

Printer Issues

Troubleshoot Printer Spooler Errors

A printer spooler serves the key function of managing the printing jobs sent from a computer to a printer. In this way, the spooler facilitates an interaction between the computer and the printer. In fact, the spooler gives the necessary commands for executing the print jobs in queue. Using the spooler, a user can delete any print job in the list or manage the awaiting ones. Any errors to these print spoolers can prevent the printer from carrying out the print jobs.

These kinds of printer issues can cause an error message to pop up and requires correcting the spooler issue for resuming the printing function. This includes applying the necessary fixes to the spooler software through the computer. Any issues with the spooler can stop the printing altogether, which can affect the normal functioning of an office or business since they mostly require high volumes of printouts. Below are some ways to troubleshoot the printer spooler errors.

Verify Spooler Settings

Mostly, the errors are caused by changes in the settings of the printer spooler. Such simple errors can prevent the print jobs from printing out, thus causing the documents to lie pending in the queue. Accessing the print spooler settings and changing the settings is one way to resolve this issue. In Windows computers, these settings can be found in the Control Panel under Administrative Tools > Services > Print Spooler. However, it is strictly recommended to consult with the operating manual or tech support of the printer manufacturer before changing the settings.

Restarting the Spooler

Troubleshooting Printers

Enabling Automatic Start

In some instances, a simple restarting will resolve any errors in the spooler and restore it to its default settings. While troubleshooting printers, this is usually the most effective way to clear any issues related to the printer. To stop and restart the print spooler, go to Control Panel > Administrative Tools > Services > Print Spooler. Click on the Stop and Restart button to restore the functioning of the print spooler. This will usually fix any errors of the spooler and restore its normal functioning.

Enabling Automatic Start

Mostly, the printer ceases to perform print jobs because the spooler may not be ready. This is usually because the spooler is not set to start automatically upon a print request. For enabling the automatic start of the spooler, go to Control Panel > Administrative Tools > Services and then double-click on the Print Spooler option. Beside the Startup Type tab, click on the drop-down menu, and select Automatic for enabling the automatic start of the spooler.

Troubleshoots to Fix Script Error or Webpage Printing Errors on Internet Explorer

Printer Issues

Troubleshoots Fix Script Error

Internet Explorer sometimes shows a script error when people try to take printouts of a webpage or view the soft copy as print preview. This printing error occurs on the stock browser of Microsoft Windows PC due to any of the below reasons:

  • If the printer driver in the computer is not up-to-date or corrupt
  • If a webpage opened on Internet Explorer runs on Protected Mode. The mode prevents malicious software when users surf the web on the browser.
  • If Internet Explorer is running on guest user account and the printer does not have the administrator’s permissions

Sometimes, an update for your printer driver installed on Windows PC may not necessarily be available via Windows Updates. If that is the case with your system, do download and install driver updates for your printer from the printer’s manufacturer website. If you cannot take printouts or view the print preview of a webpage on Internet Explorer even after updating the driver, follow the below troubleshoots to fix the script error.

Try Printing Again on Administrator Mode

Printing Error

Printing On Administrator Mode

This will help you to know whether the printing error on IE is caused by a lack of permission. Even if you are using on Windows PC on guest user, you can run the browser on Administrator mode. For that, navigate to Start > All Programs, right click on Internet Explorer, and choose Run As Administrator option. Then, open a website on the browser and retry printing a particular webpage while Windows is on Administrator mode. If that does not resolve the error, proceed to the next troubleshoot.

Disable the Protected Mode on Internet Explorer

Open the browser, click on Tools icon, and choose the Security tab. Clear the checkmark from the checkbox next to Enable Protected Mode. Select Apply and choose OK after disabling the feature on Internet Explorer. Then, you will need to close all open web pages on IE and reboot the browser. Once the browser reboots, open the same webpage you need to take printouts from and retry the same while on Administrator mode.

If you are still unable to take web page printouts on IE, then the installed video card on the computer or its video driver may be corrupt or not up-to-date. If that is the case, get in touch with a computer support technician to fix that.

How to Fix Common Printer Issues

Printer Issues

Common Printer Issues

Multifunction printers are one of the most critical and significant pieces of technology in any office. Therefore, if these external computer devices run into any sort of issues or errors, then your entire business will suffer. The delays that may happen due to a malfunctioned computer printer can be frustrating, costly, and it may even affect the productivity of your business.

Most businesses and companies prefer to steer away from such terrible and irritating issues, which is why they seek the help of experienced printer support technicians to take care of the job. They will remotely solve the issue and help you to run your business without any delays. Some of the most common office computer printer issues and a few tips on how to fix them are as follows.

Bad Looking Prints

Printer Support

Removing Printer Software

Several people often ignore the fact that the paper they are using to print documents from a printer will have a huge impact on the quality of the final print. In most cases, the paper sold by the manufacturer of the printer will contain fewer issues than most generic printer papers. So, try to stick with it. In addition, you must also try to match the settings of your printer to what you are printing, as it will also increase the quality of the final product.

Printer Won’t Print

One of the most common printer issues reported by computer users is that their printer doesn’t print any documents. If you are such a situation, then you will initially need to double check that you have selected the right printer before restarting the device. Computer users who are still not able to fix the error should turn off their printer and then turn it on after a couple of minutes, as it may solve the issue.

Printer Won’t Scan

If the multi-function printer in your office is no longer working, then the main culprit behind the issue could be a corrupted scanner software application. So removing the printer software and then reinstalling it might help you to solve the issue. However, if you are still experiencing this error, it is best to seek the help of an expert printer support technician. They will remotely reinstall the printer software and help you to resolve the issue as soon as possible.

Simple Tips to Fix Printer Paper Jam Issues

Printer Issues

Paper Jam Issues

If the paper that you feed through your computer printer for print jobs goes awry, then there is a good chance for the occurrence of paper jams. In most cases, you will not be able to print documents when this happens. However, in some rare cases, computer printers ignore the issue and move forward with the print job. Unfortunately, the output paper print that you receive will be a crumbled mess, which means that it will not be suitable for use.

It is significant to note that most of the modern types of computer printers available in the market usually LED notification lights to alert users about the paper jam. So, look for such signs and try to clear the paper jams before you start printing documents. Below are a few simple set of steps that you should follow when there is a paper jam in your computer printer.

Switch Off the Printer

The first and most important thing you should do is to turn off your computer printer. This will help you to ensure that you will not be troubled with the moving parts of the printer when you are working on the inside of the device. If you are using a new computer printer, then this will also prevent the generation of additional heat and ensure that you are safe.

Open All Doors that Lead to Paper Path

Printer Support

Troubleshooting Printer Issues

If you are unable to tell which one of the printer doors leads to the paper jam, then you will need to open or remove the input tray of your printer and follow the paper path to the output tray of the external device. Make sure to open all the panels and doors that you see along the way, as it will help you to know where the paper jam is.

Pull Out Paper Scraps and Sheets

Once you have identified the door that leads to the paper jam, you should check for paper scraps and stuck paper sheets. If you identify any such paper sheets, then you should carefully pull out the paper out of the path. You should take note of the fact that pulling out the papers in a rough manner might cause severe damage to your computer printer.

After you have performed all these three above-mentioned steps, close all the panels and doors of your computer printer. Turn the device on and run a test print job to check whether the issue is solved. If not, get in touch with a printer support technician to fix the problem.

3 Vital Signs that Indicate a Printer Drum Failure

Printer Issues

Printer Drum Failure

Laser printers are widely used in offices and studios as they can produce quality prints more quickly. The regular use of laser printers can result in some issues though, mainly in its mechanical parts.

The printer drum is one crucial component of a laser printer that serves the key function of transferring the image onto paper to produce the final print. Any issues or failure of the drum can result in a severe decline in quality of the prints and the printer may stop functioning altogether. Moreover, the printer may also display error messages on its display screen when a drum failure occurs. The following are three vital signs to look for that indicate a printer drum failure.

Blurred Prints

Blurred prints are one crucial indicator of a malfunctioning printer drum that requires immediate replacement. In some cases, the printer will also produce blank or gray prints when the drum malfunctions. It could also signal that ink toner needs to be replaced with a fresh one. If checking and replacing the toner cartridge yields the same result then the cause of blurred prints is due to printer drum. Cleaning the drum is one way to solve the issue; however, the drum unit needs to be replaced if the printer produces the same results.

Low-Quality Prints

Printer Troubleshooting

Toner Cartridge Levels

Another major sign of a damaged printing drum is that the printer will produce prints that are low in quality. This low quality in print will result in the text and images to appear faded and lacking in detail. Yet before going for a printer troubleshooting of the drum, it is best to check the ink and toner cartridges as they can also contribute to the issue. Verify that the printer drum is functioning normally after checking the ink and toner cartridge levels. If the printer is still producing low-quality prints, it is time to replace the printer drum.


A damaged printer drum can generate blotches or black spots on the print. The surface of printing drum can get damaged over long time use that prevents the ink and toner in properly adhering to the surface of the drum. In some cases, the appearance of blotches or black spots is also caused by the buildup of dirt and dust on the drum surface. Cleaning the drum with a clean cloth will usually resolve the problem and if not it is best to replace the printing drum altogether.

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