Category Archive Printer Issues

How to Connect Your Printer to a Wireless Network

Driver Is Unavailable

Common Printer Issues

Lots of printers come with Wi-Fi, meaning you can print wirelessly from your desktop PC, laptop, smart phone or tablet. You do not need to be placed in the same building or room to take printouts from a wireless device. Most modern printer models have Wi-Fi, but if yours does not, there are still some ways to make it work wirelessly.

However, before you can even start printing, you have to connect your printer to the wireless network. All you will need for this is a Wi-Fi printer and router.

Connect to a Network

A printer with color screen shows instructions on setting up the connection when users first turn it on. The instructions are easy to follow, and you can only proceed with one step before starting with another.

If you miss to set up your wireless connection in the start-up process, then you can establish it afterwards. Look for the setup ‘wizard’ in ‘networking’ or ‘wireless settings’ of the printer menu.

There is more than one way to connect to a wireless home network, and you might just be offered some different options to set up the connection.

Press the Router’s WPS Pairing Button on Prompt

If your router and printer are compatible with WPS, then this should be one of the options in the network menu of your printer. When prompted, just press your Wi-Fi equipment’s WPS pairing button and the similar button to that one on your printer to connect the device to your network.

Connect Using a Network PIN or Key

If your printer does not have WPS, then you will perhaps need to enter a wireless ‘network key’ into your printer with the function keys and its screen, to set up the connection between the device and your router.

Provided that you have not changed your password since, this key will be mentioned in your router documentation.

Establish the Connection on a Windows Computer

  • Click on the Start button, search for Devices and Printers on the box below All Programs and open the link from the search results.
  • In the Devices and Printers window, click on Add a printer

Add Printer

  • In the wizard that appears next, click on Add a network, wireless or Bluetooth printer.

Add New Printer

  • Choose the printer that you wish to use, and click on the Next
  • If prompted by Windows, click on the Install driver
  • Complete further steps, and click on Finish.

If this didn’t work, make use of our expert technicians to get your printer setup easily and quickly.

Troubleshooting your HP LaserJet When it Fails to Pick Up Paper

Printer Keeps Going Offline

Common Printer Issues

One of the frequent problems faced by the HP users is that the Laserjet printer fails to pick up the paper. It might also be possible that the printer is picking up multiple papers from the printer tray. These problems might cause you great inconvenience if you are in the middle of some important work. Thus, it is essential to bear a few things in mind to fix this issue if it appears while you are working. Below are a few tips to troubleshoot the system yourself and fix the HP printer problems.

If the printer does not pick up the papers, you may try the following steps and try to make work.

  • Firstly, open the printer and eliminate the jammed sheets of paper if there are any. Make sure that there are no remains of torn paper in the tray or inside the printer.
  • Load the tray with the exact size of the paper that is allowed.
  • Check if the paper size and type are adjusted correctly on the control panel of the printer.
  • Ensure that the paper guides in the tray are marked correctly for the paper’s size. Check and adjust the guides towards the right markings on the tray.


Make sure that you do not adjust the paper guides towards the paper stack. Always adjust them to the precise indentations on the tray.

Check again if the humidity conditions of the room follow the specified limits. It is important to keep the papers in a dry atmosphere to prevent them from being spoiled. They are usually sold in moisture-proof wrappings.

You also need to verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In case the paper is exposed to a certain level of humidity, it is possible that the papers absorb moisture. If this happens, you should remove the top 5 to 10 sheets of paper from the bundle of papers.

Printer Keeps Going Offline

Paper Pickup Error

Furthermore, if the papers are placed in a low-humidity area, they are bound to build static electricity over time, causing them to stick together. If this happens, you have to remove the papers from the printer first. Then flex the stack by firmly holding them at both ends and bring the ends upwards using your hands to form a U shape. Once you have done this, do it in the reverse direction, and make another U. Now, shift the sides and rotate the papers in your hands. Now the longer side is in your hand. Flex the sides upwards to form another U. Repeat the same in reverse direction.

Other Actions to Follow

  • See if the printer keeps going offline; ensure that it is online while you use it.
  • Ensure that the printer control panel is displaying a prompt to feed the paper in manual mode. Then load the paper and continue.
  • It is also possible that the rollers above the tray are contaminated. Clean this with preferably a lint-free cloth dipped in warm water. If possible, try to use distilled water for this purpose.
  • There is a possibility that the tray rollers could be worn. Go ahead and inspect the rollers for the presence of smooth surface around the entire circumference. Sometimes, only one side is worn, so make sure you check it thoroughly.
  • In case there are smooth areas, you should check the Supplies Status Page and see if the Fuser (Maintenance kit) is running low and whether it needs to be replaced. These rollers arrive with a kit.
  • Replace the tray rollers if necessary.

If the printer picks up several sheets of paper, you have to run the following checks as well.

  • Take out the stack of paper from the tray. Now flex and rotate it to about 180 degrees and flip it. Without fanning the paper, return the stack to the tray. Note that fanning the paper will give rise to static electricity build up. Instead of doing this, you can flex the stack of paper by holding it on either end to make a U shape and repeat the process as mentioned earlier.
  • Make sure you always use paper that meets the HP specifications in this printer.
  • Look into the state of the papers and make sure that they are not folded, wrinkled, or damaged. If need be, use another set of paper.
  • Check if the tray is not overfilled. The stack-height markings shown in the tray will give you a fair idea about this. If it is overfilled, take the stack out, straighten the papers and return only a part of the papers to the tray.

If you need any further help with printer problems or if your printer keeps going offline despite having all the cords and wires connected properly, get in touch with our printer support team for a quick analysis.

How to Fix Canon Printer Status Shown as “Offline” in Windows

Canon Printer Drivers

Printer Offline Error

Like any hardware, even a printer has bugs and issues while interacting with a different system. One of these issues is that it shows “offline” even when it is properly connected. First, ensure it is connected with all the electrical outlets and you are network-connected.

Reconnect your Printer to Wi-Fi

Before getting into other workarounds, reconnect the device to your Wi-Fi router. You can ‘Forget’ the router from your printer by accessing the settings of it. Then, reconnect it. Your printer model might be different, but the following steps to connect it to a Wi-Fi network are pretty much the same.

  • Press and hold your printer’s Wi-Fi button until the Wi-Fi light starts blinking.
  • Once you are certain it is blinking blue continually, head over to the router, and press its [WPS] button.

The Wi-Fi light will continue to blink while searching for the available networks. It will continue to blink when the printer is connecting to your access points. When the device connects to it, the Wi-Fi light on it will remain lit.

Restart the Print Spooler Service

The spooler service is responsible to manage print jobs sent to a computer printer. Usually, it is visible to users, and they can cancel print jobs being processed. It also lets them manage print jobs presently on the waitlist. Try restarting the spooler service and verify if this fixes the issue.

  • Press the Windows and R keys at the same time.
  • In the Run dialog box, type services.msc, and press Enter.
  • In the list of Windows services, click on any service and keep pressing P until Print Spooler is highlighted.

  • Right-click on Print Spooler, and choose Properties from the pop-up menu.
  • In the General tab, click on the Stop button under the Service status, and click OK to save the change.

  • Now that the service is disabled temporarily, focus on deleting the printer files. For that, open Windows Explorer, and navigate to C:\Windows\System32\spool\PRINTERS. Permission might be required to access the PRINTERS If prompted by the OS, click Continue.
  • Once you are in the folder, select and delete the files in it. Then, you are good to close the window.
  • Now, go back to the General tab, and Start the spooler service. In addition, make it a point to keep the spooler’s Startup type as Automatic.
  • Reboot your PC and check if your printer connects properly.

Disable “Use Printer Offline” with Settings App

Another workaround for the issue is taking away Windows’s capability to work with the device when it is offline. Configuring this will make sure it only works when connected properly to your PC. You can revert the changes if this does not fix anything for you.

  • Click on the Start button, and open Control Panel.
  • From it, choose Hardware and Sound.
  • In the subsequent window, click Devices and Printers.
  • Right-click your printer name, and select See what’s printing.
  • Click Printer at the top left, and ensure Use printer offline in the drop-down menu is unchecked. It is unchecked in this case. Once you make the changes, click on Cancel all documents, and try reconnecting your printer.

Update Canon Printer Drivers

If both the aforementioned solutions do not work, then it means there is an issue with your Canon printer drivers. First, uninstall and reinstall it manually. You can download the Canon printer drivers from its official site. Make sure you download the right one for your model from the list of printer drivers on the Canon website.

  • Launch the Run dialog box as mentioned above, key in msc in it, and press Enter.
  • Navigate through the list of hardware in the Device Manager, open the Print queues sub-menu, right-click the printer hardware and choose Update driver from the pop-up menu.
  • Then, Windows will prompt you with the question, “How do you want to search for drivers?” Choose Browse my computer for driver software, and proceed.

Select the downloaded driver with the browse option when it pops up and update the driver accordingly.

  • Reboot your system and verify if the issue gets fixed.

Note: If you cannot update any of your Canon printer drivers manually, then you can also choose Search automatically for updated driver software. Selecting this option will make the OS search the internet automatically and choose the best printer driver out there.

Uncheck “SNMP Status Enabled”

SNMP is used for the purpose of network management. Simple Network Management Protocol is used to collect info from printers and manage them accordingly. Check if disabling it makes any difference in your case.

  • Locate your printer icon, right-click on it, and choose Properties as explained above.
  • Click on its Ports
  • Click on Configure Port

  • Clear the check mark in SMP Status Enabled by clicking on the checkbox. Then, press the OK button to apply the change and close the window.

Now, verify if the issue got resolved. If it has not, then feel free to get in touch with our printer service professionals through the toll-free number mentioned here for advanced troubleshooting.

What to Do When your Brother Printer is Offline?

The Printer Is Not Responding MAC

Common Printer Issues

Your Brother printer could appear offline if it is unable to communicate with the computer. It can be really annoying to see your printer offline when you try to print something urgently. If you find that the status of your Brother printer is offline or paused, you can follow the troubleshooting steps discussed below to bring it online.

Verify That the Printer is on

  • If the screen (LCD) of your Brother printer is blank, it might not be turned. If this is the case, you need to check the printer to see if it is in sleep mode. Wake it up from sleep mode to turn it online.
  • If you are unable to turn on the printer, then you need to ensure that it is connected to a working power socket and that the switches are turned on.
  • If the printer turns on, check the LCD screen for any error messages like Ink/Toner Empty or Paper Jam. If any error message is displayed on the LCD screen, you need to troubleshoot the error to turn the printer online.

Ensure That the Printer is Connected to the PC

  • If you are using a USB cable to connect the printer to the computer, ensure that the cable is connected to both the computer and the printer. You may also try to connect the printer directly to the computer and not through a hub.
  • If you are using an Ethernet cable to connect the printer, you need to make sure that the cable is connected to the router/access point and the printer. If you need the IP address of the printer, you can print the network configuration page.
  • Use the network configuration page to verify the IP address if you are making use of a wireless connection. If the issue persists, you can move on to the next troubleshooting steps.

Ensure That the Printer is Set as the Default One

To ensure that your Brother printer is set as the default printer, you need to go the Printers folder and ensure that there is a check mark on the icon of the Brother printer. The steps to do this are explained below.

In Windows 8 and Newer Versions

  • Press Windows and R keys together to open Run Type in Control in the Run window and hit the Enter key to open Control Panel.
  • Click on Hardware and Sound and select Devices and Printers.
  • Ensure that the icon of the Brother printer is checked.

Printer Status

In Windows 7

  • Click on Start and select Devices and Printers.
  • If there is no check mark on your Brother printer, you need to right click on the icon of the printer and choose Set as default printer from the available options.

Remove All Print Jobs from Devices and Printers Window

  • Right click on the icon of the Brother printer, select See what’s printing, and then choose Cancel All Documents.
  • If you find that Cancel All Documents is grayed out, you need to select Open as Administrator. Type in the administrator password and click on Yes.
  • Now you will be able to select Cancel All Documents.

Cancel Printing

Check the Status of the Printer in Devices and Printer

If the Status is Offline

You need to check if the status of the printer is offline. If it is offline, follow the steps explained below.

  • Right click on the icon of your Brother printer and choose See what’s printing, Printer, Use Printer Offline.
  • If you find that the Use Printer Offline option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

Use Printer Offline

If the Status is Paused

Check if the status of the printer is Paused. If it is shown as Paused, follow the steps explained below.

  • Right click on the icon of your Brother printer, choose See what’s printing, and then select Pause Printing.
  • If you find that the Pause option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If a Copy of the Brother Printer Icon is Listed in Devices and Printers

There might be a copy of your Brother printer listed with the same name in Devices and Printers. This can be created when you:

  • Change the USB port on the computer to which the Brother printer is connected.
  • Install the same printer driver more than once.

Presence of more than one copy of the same printer in Devices and Printers will make some of the copies of the printer not working properly. In such a case, you will need to select a copy that you know is working. For help with that or any other concerns with your device, get in touch with our printer tech support team over the toll free number listed above.

How to Fix Problems with Printer Drivers

Driver Is Unavailable HP Printer

Common Printer Issues

Printer errors are not uncommon and those like “Windows failed to recognize the new hardware” are very frequent when you try to install a new printer. Most of these errors happen when the printer driver is not installed properly, or when the printer driver is out of date or corrupted. Printer driver issues are the main reason for most of the printer errors. Luckily, most of the printer driver issues are easy to fix and the below post discusses the details of causes of some of the most common printer driver errors.

Printer Drivers

Printer drivers are software programs whose responsibility is to convert the data that the user commands to print to a form that is understandable by the printer. There can be many reasons for printer driver problems. Below listed are some of the most common reasons.

  • Incorrect configuration of printer driver
  • Printer driver not compatible with the Windows version or the installed printer
  • Incorrect entry of printer driver in Windows Registry
  • Malware infection of printer driver files

If there is a problem with your printer driver, you will not be able to print documents or some of the features of your printer might not work as normal. Two common printer driver error messages are listed below.

  • “Windows Explorer has encountered a problem and needs to close. We are sorry for any inconvenience.” This error message is usually displayed when the installed printer driver is not the latest one.
  • “Spoolsv.exe has encountered a problem and needs to close. We are sorry for the inconvenience.” This error message is displayed when the printer driver that is installed is incompatible with the Windows version that you use.

Install Latest Driver to Fix Printer Driver Problems

To fix printer driver problems, you can make use of a good driver update tool like DriverDownloader. After installing the program, open it and select Scan. The program will automatically identify the printer that is connected to the computer and find the latest driver available for it. It will then install the printer driver.

You can also install the latest driver version manually, but note that it can be a time consuming process depending on the driver, that you are looking to install. The steps to install the printer driver manually are explained below.

Install Driver from Printers Folder

If the latest driver for the printer is stored in your computer, you can do the following steps to install it manually.

  • Open Control Panel.
  • Choose Hardware and Sound.
  • Select Printers and right click on the one that you need to install the driver and choose Run as administrator.
  • Select Properties and then click on Advanced.
  • Click on the New Driver tab, and follow the onscreen instructions to install the printer driver.

Printer Properties

Download and Install Driver from Manufacturer

You can visit the website of the printer manufacturer to find the latest driver that is available for your printer model. You can then download the driver and follow the instructions provided on the website of the printer manufacturer to install it.

Uninstall and Reinstall the Printer

If you find that installing the latest driver does not fix the issues with your printer, the next thing that you can do is to uninstall and reinstall the printer. Uninstalling and reinstalling the printer is recommended when you encounter errors like printer settings not supported, enlarged coupon print, partial coupon print, weird symbol output etc.

To uninstall the printer, you need to navigate to the installed printer. The steps can vary with operating systems. Follow the below steps to navigate to the printer.

Windows 8

  • Go to the installed printers and click on the yellow folder on desktop.
  • Select Computer and then open Control Panel. If you are unable to find Control Panel, you can hold down the Ctrl key and then press the F1
  • Choose View devices and printers.

Windows Vista and Windows 7

  • Click on the Windows icon on the desktop.
  • Select Devices and Printers.

After navigating to the printer, you can follow the steps explained below to uninstall the printer.

  • Right click on the default printer and then select Remove device.
  • You can then click on the Yes button to remove the printer.

Uninstall Printer Device

These steps will remove the printer connected to your computer. Now you can reinstall the printer.

  • Under Devices and printers, select Add a Printer.
  • You need to select the type of printer that you wish to install. You can choose from a local, wireless, or network printer.
  • Select the type of printer that you need to install and follow the instructions to complete the process.
  • Set the printer as the default one and click on Finish

How to Fix a Mac Failing to Communicate with a Printer

Driver Is Unavailable

Common Printer Issues

If you rely a lot on your computer and peripherals for day-to-day operations at the office, you know the kind of frustration that sets in when even one of these fails to operate as it should. A printer can become inoperable from a number of causes. Since several factors are involved in the working of a Mac and printer, you may need to resolve many separate aspects just to get to the underlying cause.

Cables and Connections

In cases where many peripherals and cables are plugged into the computer, your printer’s cable may not be secured tightly, or may have gotten disconnected. This is obviously the first place to check. To fix the connection problem, unplug the cables between your computer and printer, and then plug them back properly. Every Mac model has multiple USB ports; if your printer is still not working despite reconnecting the cables, then try using a different port. Sometimes, USB cables stop working right after being used for a long while.

  • With all required cables hooked up, open the System Profiler app from the Apple menu, and below About this Mac.
  • Click the More Info button, and select Printers. If the printer device is not listed in the System Profiler, try a different USB cable.
  • In case you see more than a printer listed, check whether you have the necessary program installed for a second printer, and try printing to the second model.

Application or Printer Driver Issues

  • If you have been attempting to print from the same app without success, exit it and retry printing from native MAC OS X version’s software, such as TextEdit.
  • If the printer works, there is probably an issue with the software, or with the printer drivers installed in the operating system. In order to stay up to date on all Mac software, you can use the Software Update option to check for and install the latest version, which may improve your system’s performance.
  • In case your printer driver is unavailable or missing, download a copy of it from the downloads section of Mac OS X, or check the website of your printer manufacturer for the same.
  • Follow the on-screen prompts and instructions in order to install the downloaded printer driver that is compatible with the OS version. In addition, go to the website of the software developer to find out whether there is an update, patch or fix for compatibility problems between the software, Mac OS, and your printer.

Network Issues

  • Networked Mac systems via AppleTalk may possibly present their own communication problems. In case file sharing options are not turned on, or browsing is unavailable, your printer cannot communicate with the Mac.
  • Choose System Preferences from Apple Menu, click on the Network icon, choose Advanced, and select Apple Talk. Make sure AppleTalk is active.
  • In case a different printer is active in this menu, try printing to the device. When printing to another wireless printer, though, add it to your network.

Make Apple Talk Active

If you have updated to Mac OS X Lion, which does not support AppleTalk anymore, these troubleshooting steps do not apply to you.

Delete the Printer and Clear the Print Job Queue

  • If you have been attempting to print from the same app without success, check if there are multiple print jobs in the list. This varies with the printer model. Most brands use a standalone utility app that allows you to check ink levels as well as clear print jobs in the queue.
  • Alternatively, you can use the Open Print Queue feature located in the Print and Fax pane of Mac OS X System Preferences. Select the print job enqueued in the list, and get rid of the same.
  • Remove the printer itself by choosing System Preferences once more, and then Print and Fax. In case the padlock icon in the window is not locked, click on it, and enter your admin login credentials.
  • Choose the minus icon below the Printers panel in order to get rid of specific printers from the list. Add it again by choosing the Add Printer button accompanied by a plus sign. In case the printing issue persists, remove the printer, and add it back.

Add Printer On Mac

Repair Permissions

  • Repairing the permissions on a Mac can often solve a ton of issues, particularly when system files have been corrupted. In order to repair permissions, you need to double-click on Utilities in the Applications folder, and open Disk Utility.
  • Click on First Aid, and select the hard drive in the window that opens next.
  • Run the program by clicking Repair Disk Permissions. This will check hard drive for corrupt permissions.

If the issue still persists, get in touch with our printer support professionals on our toll-free contact number for speedy and efficient resolution.

How to Resolve Printing Issues Related to Word Documents

Printer Not Responding

Common Printer Issues

You might come across certain issues with your printer while working on a Word document, such as an error message saying, “Printer Not Responding”. Usually, such an issue happens due to an error in a specific template or a particular document. Worry not, there are many ways to fix such common printer problems; below are a few troubleshooting steps you can try.

Take a Printout of Another Document on MS Word

Do this as a basic test. If you are unable to print a certain page on Word, you can try to print another page. This will confirm whether the issue is pertaining to a single document or template in MS Word, or whether your printer has run into a technical problem.

For that, open the Word processing software and click the Office Button on the top left corner. Choose New in the resulting menu to open the New Document pop up box. Now select Blank Document in the window and click Create.

Enter some random text in the file to print, and use the Ctrl + S shortcut key combination to save the file on your computer. After you have saved the file, click on the Office Button again, and select Print from the dropdown menu. Alternatively, you can use the Ctrl + P shortcut keys to open the Print command box.

Select the name of the printer in the pop up window and click OK to print the document. If the test print is successful, it means that the MS Word template you used earlier was faulty. So you will have to create a new custom template in order to fix the printing problems. However, you can also try renaming the existing template to see if resolves the printer not responding error.

Printing Properties

How to Rename an MS Word Template

  • Exit Microsoft Word, and click on the Start button on the bottom left corner of the desktop screen to open the Start Menu. Type Normal.dotm in the search box.
  • If you cannot find Normal.dotm in the search results, enter %appdata%\Microsoft\Templates in the Start Menu search box and press Enter.
  • A window will open on the screen with the Normal.dotm template in it. If you see the template with an exclamation mark, it confirms that there is some issue with the Normal.dotm template. Right click on it, click on Rename, and change the extension from .dotm to .old

Rename Word Template

Once you are finished with these steps, create a new document following the previously mentioned steps, and take a test print again. You should be able to take the printouts successfully now. However, note that you may not be able to print the documents made using other templates. So you also need to create a new template and set that as default.

Creating a New Custom Template

  • Open Word and click on the Office Button on the top left corner. Choose New in the dropdown, select Blank Document, and click Create. You can enter any basic data that you want to keep as a template, or leave the file blank.
  • Now click on the Office Button once again, and select Save As from the resulting menu. Click on Word Template in the context menu, and name the file as NewTemplate.
  • Select Local Disk (C:)/Users and open the folder for your computer user name. now go to AppData/Roaming/Microsoft and open the Templates Set this as the location to save your NewTemplate file.
  • When done, open a MS Word document and click on the Developer tab on the top ribbon menu. If you do not see the same in MS Word ribbon, click on the Office Button, select Word Options, and put a tick mark against Show Developer tab in the Ribbon
  • Select Document Template in the Developer tab, and click on the Attach button near the Document template Select NewTemplate.dotm from the pop up box and click Open, followed by OK, to set the template as default.

The above steps would have helped you to fix your printing issues with MS Word. However, these are applicable only if there was an error with the document file or the template. If the printer not responding problem persists, it may be due to some other error, in which case, it will be better to get in touch with our technical support team for further assistance.

Sometimes, the printer won t print error can be due to the print spooler problems, whereas at times, an outdated printer driver can also lead to the issue. So it would be always better to call our printer tech support team to diagnose and fix the problem promptly.

How to Print a Document with Secure Print Assistance in Windows

Printer Offline

Common Printer Issues

The secure print is a capability, which lets you send documents to a printer, and they will be printed only when you enter a four-digit PIN number or Password into the printer. Additional functionality is obtained by adding an optional Hard Disk Drive or a Compact Flash memory to a printer.

The PIN can be specified when you submit a print job or document from your computer.

A Printer without Optional HDD or Compact Flash Memory

Documents or print jobs remain in the memory of your printer until any of the following things occur:

  • The printer is turned or switched off
  • The secure print job is completed. On the grounds of security, as soon as your document is printed with the PIN, the print job is removed from the memory of the device.

Before using the secure print option with your printer’s memory, you have to format it.

A Printer with an Optional HDD or Compact Flash Memory

Print jobs remain the memory of the device until either any of the below things occur:

  • The device is turned off
  • The secure document, which you send to it, is printed. For security, as soon as the four-digit code is entered and your print job is finished, the document is deleted from its memory.

Before using the secure printing option with an optional Compact Flash memory or an HDD, you have to format either.

Steps to Use Secure Print

Firstly, send your document to your printer. For that, you can use the following steps.

  • Open a word processor program, click on its File menu, and select the option titled Print. This reveals the Print dialog box.
  • In the dialog box, click on the Properties
  • You will see another printer-related dialog box. In it, click on the Advanced tab, and select Device Options Then, you should be able to see a new set of options, including the Secure Print.
  • Click on the Secure Print radio button to activate the option. Then, a small window appears prompting you to specify the Password.
  • Key in the Password or PIN that consists of four characters or digits, and click on the OK
  • Then, it will return to the Properties dialog box. In it, click on the OK and Apply buttons for confirmation.
  • It will then return to the Print dialog box. Click on its OK button, and the document will be sent to your printer. However, as it is a “Secure” print job, it will be completed until you manually enter the PIN on the front panel of your printer.

Printer Properties

Steps to Print the Document

  • Press the Reprint button on your printer’s LCD.
  • The display color will then change, and you will also see a message that suggests that the file is secured.
  • The, press the SET
  • Then, the username will be displayed on its front panel. Note that in case there is more than a printer user, you may need to press either the plus arrow key or the minus arrow key until you see the username information.
  • Press the SET button to choose your username.
  • Then, a list of all secure documents that are submitted by you will be displayed. In case there is more than a document, use any of the above-mentioned arrow keys in order to scroll through print jobs.
  • Press the SET button in order to select the document you need to print.
  • The LCD of your printer will show “PASS NO=0000,” which is when you have to enter the PIN or password. It is the same as the one specified earlier by you. In order to enter it, use both the arrow keys along with the SET For instance, in case your PIN is “4567”, press the plus key until the digit changes to “4”, press the SET button, then enter the second digit by pressing the plus button twice, and press the SET button again. Repeat this until all digits are specified.
  • In case the password entered by you is correct, it will display “COPIES = 1”. At this point, specify the number of print copies you want by pressing the above-mentioned arrow keys, and press the button SET.
  • The LCD color will change and your print job will be completed.
  • Also, note that the print job will be removed from the memory of the device when it is printed for security reasons.

As the printer uses a mechanism, it will be more secure to take printouts this way. If you need further assistance with anything related to printing, get in touch with our printer support professionals through the toll-free number.

How to Fix Printing Issues with the Cloud Print Service of Google

Printer Won’t Print

Common Printer Issues

Google’s Cloud Print is a smart tool to get your job done quickly. However, it is not devoid of its fair share of problems. If you are having any trouble printing with the service, then try the troubleshooting steps mentioned below.

Update the Printer’s Driver and Firmware

When you update the driver and firmware of your printer, it gets the latest improvements and features from the device’s manufacturer. Go to its website to check for any available printer updates, and install its latest driver or firmware. If your printer won’t print documents even after the update, then ensure that you have configured your printer with the Cloud Print. For that, first you will need a printer device that connects to your Wi-Fi network, and a PC with Google Chrome.

  • Turn on the printer, and connect it to the Wi-Fi network by following instructions of its manufacturer. Now turn on your PC, and connect it to the same network.
  • Then, connect the printer to the Cloud Print. If it is a non Cloud-ready printer, follow the below steps to connect. If the printer is not cloud-ready, then ensure the computer used to configure it is turned on.
  • On your Windows computer or Mac PC, go to the system settings, and find the section titled “printing”.
  • Now add the device to the system. Open Google Chrome, sign into it using your Google Account, type chrome://devices in its address bar, and press Enter. Click on the Add printers In the subsequent page, choose the printer you need to share, and click on Add printer(s).
  • Click on Manage your printers to confirm whether it was added.

Google Printers

Also, make it a point to share the printer. For that, sign into Google Chrome using the same Google Account with which you configured, visit the Printers section in the Cloud Print using Google Chrome, click on your printer, and select Share. In the dialog box that pops up, type the Google Account or Google Group you need to share with. Click on Share.

You should also update Google Chrome to the latest available version. Moreover, check the list of printers in the Cloud Print section, and remove any duplicate entries. If your printer won’t print a document still, then try removing it from the said list, and configuring it again. For that, visit the Printers section as mentioned above, select your device, and click on Delete.

Fix Other Issues

If you do not see the printer listed in the Cloud Print section, then refresh the Chrome tab or web page by clicking on the Reload button. In case you still do not see them, then try any of the following steps.

  • Ensure the person who configured the device has shared it with you.
  • Update the browser to its latest version.
  • Ensure your system has its software’s latest available version. To know how to update the software, visit the help page of your computer manufacturer website.

If you are using the printer at school or work, then try seeking the help of your administrator. An administrator should try the following steps, too.

  • Log out of the Cloud Print connector, and log in again.
  • Go to the Cloud Print section, and log in with the same Gmail address.
  • Ensure you configured the device with the system, which has the said connector installed in it. If you are unsure, configure it again.

In case you visit the Cloud Print web page, click on Print and select Upload file to print, and it is shown blank, an extension installed in Google Chrome might be causing the issue. So try disabling the extensions one by one to check in case one of them is the underlying reason behind the error. Try turning off a distinct browser extension each time, and retry printing.

If your school or workspace printer is offline, try seeking the help of your admin. If you are one of them, then try the following steps to fix the printer offline issue.

  1. Check Ports

For the Cloud Print to work in your network, ensure you:

  • Open the ports 80 and 443 in order to allow both HTTP as well as HTTPs traffic.
  • Open the port 5222 in order to allow the XMPP message traffic.
  1. Check Firewalls

Your router might comprise a firewall or be using IP filtering, which can potentially block print jobs. To change the firewall, you need to:

  • Find the router.
  • Open your firewall configuration.
  • Allow traffic in port 5222.

If you still come across the Cloud Print not working issue, then get in touch with our printer service professionals through the toll-free number for an advanced solution.

How to Configure and Share Network Printer in Windows 10

Windows 10 Printing Issues

Common Printer Issues

In Windows 10, you can share a printer with several computers on the network. For that, you have to configure sharing settings for your printer, connect the device to the main PC with a USB cable or wirelessly, and turn it on. The system should be powered on and connected to both the network and printer.

Note that when sharing it, you need to ensure that the settings are configured in the main PC and other systems too. Moreover, make certain that you know the main PC’s name. For more information, see the steps to “Configure sharing settings” and “Find the name of the computer” sections at the end of this post.

Steps to Share the Printer in the Main Computer

There are a couple of methods to do this, as mentioned below. Also note that in case you need, you can edit the printer’s Share name. It is used when connecting to it from a different PC.

  • Using Settings
    • Select Start, then click on Settings and navigate to Devices > Printers & Scanners.
    • Select the printer you need to share, and click on Manage.
    • Click Printer Properties, and select the tab titled Sharing.
    • In the tab, click on Share this printer.

Share Printer Device

  • Using Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Below Hardware and Sound, click View devices and printers.
    • Right-click on the device you need to share, and click Printer properties.
    • On the tab titled Sharing, click on Share this printer.

Steps to Connect the Shared Printer with Another System

  • Using Settings
  • Select Start, click Settings and go to Devices > Printers & Scanners.
  • Under it, click on Add a printer.
  • Select the printer you need, and click Add Device.
  • In case you do not see it, click The printer that I want isn’t listed.

Add Printer Device

  • In the dialog box titled Add printer, click Select a shared printer by name, and enter the name of the main system and the printer’s share name with the format – \\PCname\printername
  • When Windows prompts to install the driver of the printer, click on Next to finish the installation.

Shared Printer

  • Using Control Panel
    • In the taskbar’s search box, type Control Panel and click on it.
    • Below Hardware and Sound, click View devices and printers, and Add a printer.
    • Choose the printer you need, and click on Next. When Windows prompts, install the driver of the printer.
    • If you do not see the printer you need, click The printer that I want isn’t listed.
  • In the dialog box titled Add a device, choose Select a shared printer by name, and enter the main PC’s name and the share name of the printer using the format – \\PCname\printername
    • When prompted to install the printer driver, click on Next to complete it.

Steps to Configure Sharing Settings

The settings that you use to share printer is often enabled by default. In case not, follow the steps mentioned below to turn on the settings.

  • Using Settings
    • Select Start, click Settings and go to Network & Internet > Wi-Fi.
    • Below Related settings, click Change advanced sharing options.
    • In the dialog box titled Advanced sharing settings, expand the section titled Private. Then, below Network discovery, click Turn on network discovery.
    • Below File and printer sharing, click Turn on file and printer sharing.

Advanced Printer Settings

  • Using Control Panel
    • In the search box of taskbar, type Control Panel and select it.
    • Choose Network and Internet and navigate to Network and Sharing Center > Change advanced sharing settings.
    • In its dialog box, find and expand the section titled Private. Then, below Network discovery, select Turn on network discovery.
    • Below File and printer sharing, choose Turn on file and printer sharing.

Steps to Find the Name of the Computer

You will need the main PC’s name to connect a different computer to the printer installed in the former.

  • Steps to find Name of the PC in Settings
    • In the taskbar, click on the Windows
    • In its search box, key in the name of the computer.
    • Then, choose View your PC name.
    • Below Device name, you will see that of the system.
  • Steps to Find Computer Name in Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Click on System and Security and navigate to System > See the name of this computer.
    • Below Computer name, you will see the same.

System Details

If you need assistance with any Windows 10 printing issues or configuration, get in touch with our printer support professionals through the toll-free number for a quick solution.

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