Category Archive Printer Issues

How to Fix a Mac Failing to Communicate with a Printer

Driver Is Unavailable

Common Printer Issues

If you rely a lot on your computer and peripherals for day-to-day operations at the office, you know the kind of frustration that sets in when even one of these fails to operate as it should. A printer can become inoperable from a number of causes. Since several factors are involved in the working of a Mac and printer, you may need to resolve many separate aspects just to get to the underlying cause.

Cables and Connections

In cases where many peripherals and cables are plugged into the computer, your printer’s cable may not be secured tightly, or may have gotten disconnected. This is obviously the first place to check. To fix the connection problem, unplug the cables between your computer and printer, and then plug them back properly. Every Mac model has multiple USB ports; if your printer is still not working despite reconnecting the cables, then try using a different port. Sometimes, USB cables stop working right after being used for a long while.

  • With all required cables hooked up, open the System Profiler app from the Apple menu, and below About this Mac.
  • Click the More Info button, and select Printers. If the printer device is not listed in the System Profiler, try a different USB cable.
  • In case you see more than a printer listed, check whether you have the necessary program installed for a second printer, and try printing to the second model.

Application or Printer Driver Issues

  • If you have been attempting to print from the same app without success, exit it and retry printing from native MAC OS X version’s software, such as TextEdit.
  • If the printer works, there is probably an issue with the software, or with the printer drivers installed in the operating system. In order to stay up to date on all Mac software, you can use the Software Update option to check for and install the latest version, which may improve your system’s performance.
  • In case your printer driver is unavailable or missing, download a copy of it from the downloads section of Mac OS X, or check the website of your printer manufacturer for the same.
  • Follow the on-screen prompts and instructions in order to install the downloaded printer driver that is compatible with the OS version. In addition, go to the website of the software developer to find out whether there is an update, patch or fix for compatibility problems between the software, Mac OS, and your printer.

Network Issues

  • Networked Mac systems via AppleTalk may possibly present their own communication problems. In case file sharing options are not turned on, or browsing is unavailable, your printer cannot communicate with the Mac.
  • Choose System Preferences from Apple Menu, click on the Network icon, choose Advanced, and select Apple Talk. Make sure AppleTalk is active.
  • In case a different printer is active in this menu, try printing to the device. When printing to another wireless printer, though, add it to your network.

Make Apple Talk Active

If you have updated to Mac OS X Lion, which does not support AppleTalk anymore, these troubleshooting steps do not apply to you.

Delete the Printer and Clear the Print Job Queue

  • If you have been attempting to print from the same app without success, check if there are multiple print jobs in the list. This varies with the printer model. Most brands use a standalone utility app that allows you to check ink levels as well as clear print jobs in the queue.
  • Alternatively, you can use the Open Print Queue feature located in the Print and Fax pane of Mac OS X System Preferences. Select the print job enqueued in the list, and get rid of the same.
  • Remove the printer itself by choosing System Preferences once more, and then Print and Fax. In case the padlock icon in the window is not locked, click on it, and enter your admin login credentials.
  • Choose the minus icon below the Printers panel in order to get rid of specific printers from the list. Add it again by choosing the Add Printer button accompanied by a plus sign. In case the printing issue persists, remove the printer, and add it back.

Add Printer On Mac

Repair Permissions

  • Repairing the permissions on a Mac can often solve a ton of issues, particularly when system files have been corrupted. In order to repair permissions, you need to double-click on Utilities in the Applications folder, and open Disk Utility.
  • Click on First Aid, and select the hard drive in the window that opens next.
  • Run the program by clicking Repair Disk Permissions. This will check hard drive for corrupt permissions.

If the issue still persists, get in touch with our printer support professionals on our toll-free contact number for speedy and efficient resolution.

How to Resolve Printing Issues Related to Word Documents

Printer Not Responding

Common Printer Issues

You might come across certain issues with your printer while working on a Word document, such as an error message saying, “Printer Not Responding”. Usually, such an issue happens due to an error in a specific template or a particular document. Worry not, there are many ways to fix such common printer problems; below are a few troubleshooting steps you can try.

Take a Printout of Another Document on MS Word

Do this as a basic test. If you are unable to print a certain page on Word, you can try to print another page. This will confirm whether the issue is pertaining to a single document or template in MS Word, or whether your printer has run into a technical problem.

For that, open the Word processing software and click the Office Button on the top left corner. Choose New in the resulting menu to open the New Document pop up box. Now select Blank Document in the window and click Create.

Enter some random text in the file to print, and use the Ctrl + S shortcut key combination to save the file on your computer. After you have saved the file, click on the Office Button again, and select Print from the dropdown menu. Alternatively, you can use the Ctrl + P shortcut keys to open the Print command box.

Select the name of the printer in the pop up window and click OK to print the document. If the test print is successful, it means that the MS Word template you used earlier was faulty. So you will have to create a new custom template in order to fix the printing problems. However, you can also try renaming the existing template to see if resolves the printer not responding error.

Printing Properties

How to Rename an MS Word Template

  • Exit Microsoft Word, and click on the Start button on the bottom left corner of the desktop screen to open the Start Menu. Type Normal.dotm in the search box.
  • If you cannot find Normal.dotm in the search results, enter %appdata%\Microsoft\Templates in the Start Menu search box and press Enter.
  • A window will open on the screen with the Normal.dotm template in it. If you see the template with an exclamation mark, it confirms that there is some issue with the Normal.dotm template. Right click on it, click on Rename, and change the extension from .dotm to .old

Rename Word Template

Once you are finished with these steps, create a new document following the previously mentioned steps, and take a test print again. You should be able to take the printouts successfully now. However, note that you may not be able to print the documents made using other templates. So you also need to create a new template and set that as default.

Creating a New Custom Template

  • Open Word and click on the Office Button on the top left corner. Choose New in the dropdown, select Blank Document, and click Create. You can enter any basic data that you want to keep as a template, or leave the file blank.
  • Now click on the Office Button once again, and select Save As from the resulting menu. Click on Word Template in the context menu, and name the file as NewTemplate.
  • Select Local Disk (C:)/Users and open the folder for your computer user name. now go to AppData/Roaming/Microsoft and open the Templates Set this as the location to save your NewTemplate file.
  • When done, open a MS Word document and click on the Developer tab on the top ribbon menu. If you do not see the same in MS Word ribbon, click on the Office Button, select Word Options, and put a tick mark against Show Developer tab in the Ribbon
  • Select Document Template in the Developer tab, and click on the Attach button near the Document template Select NewTemplate.dotm from the pop up box and click Open, followed by OK, to set the template as default.

The above steps would have helped you to fix your printing issues with MS Word. However, these are applicable only if there was an error with the document file or the template. If the printer not responding problem persists, it may be due to some other error, in which case, it will be better to get in touch with our technical support team for further assistance.

Sometimes, the printer won t print error can be due to the print spooler problems, whereas at times, an outdated printer driver can also lead to the issue. So it would be always better to call our printer tech support team to diagnose and fix the problem promptly.

How to Print a Document with Secure Print Assistance in Windows

Printer Offline

Common Printer Issues

The secure print is a capability, which lets you send documents to a printer, and they will be printed only when you enter a four-digit PIN number or Password into the printer. Additional functionality is obtained by adding an optional Hard Disk Drive or a Compact Flash memory to a printer.

The PIN can be specified when you submit a print job or document from your computer.

A Printer without Optional HDD or Compact Flash Memory

Documents or print jobs remain in the memory of your printer until any of the following things occur:

  • The printer is turned or switched off
  • The secure print job is completed. On the grounds of security, as soon as your document is printed with the PIN, the print job is removed from the memory of the device.

Before using the secure print option with your printer’s memory, you have to format it.

A Printer with an Optional HDD or Compact Flash Memory

Print jobs remain the memory of the device until either any of the below things occur:

  • The device is turned off
  • The secure document, which you send to it, is printed. For security, as soon as the four-digit code is entered and your print job is finished, the document is deleted from its memory.

Before using the secure printing option with an optional Compact Flash memory or an HDD, you have to format either.

Steps to Use Secure Print

Firstly, send your document to your printer. For that, you can use the following steps.

  • Open a word processor program, click on its File menu, and select the option titled Print. This reveals the Print dialog box.
  • In the dialog box, click on the Properties
  • You will see another printer-related dialog box. In it, click on the Advanced tab, and select Device Options Then, you should be able to see a new set of options, including the Secure Print.
  • Click on the Secure Print radio button to activate the option. Then, a small window appears prompting you to specify the Password.
  • Key in the Password or PIN that consists of four characters or digits, and click on the OK
  • Then, it will return to the Properties dialog box. In it, click on the OK and Apply buttons for confirmation.
  • It will then return to the Print dialog box. Click on its OK button, and the document will be sent to your printer. However, as it is a “Secure” print job, it will be completed until you manually enter the PIN on the front panel of your printer.

Printer Properties

Steps to Print the Document

  • Press the Reprint button on your printer’s LCD.
  • The display color will then change, and you will also see a message that suggests that the file is secured.
  • The, press the SET
  • Then, the username will be displayed on its front panel. Note that in case there is more than a printer user, you may need to press either the plus arrow key or the minus arrow key until you see the username information.
  • Press the SET button to choose your username.
  • Then, a list of all secure documents that are submitted by you will be displayed. In case there is more than a document, use any of the above-mentioned arrow keys in order to scroll through print jobs.
  • Press the SET button in order to select the document you need to print.
  • The LCD of your printer will show “PASS NO=0000,” which is when you have to enter the PIN or password. It is the same as the one specified earlier by you. In order to enter it, use both the arrow keys along with the SET For instance, in case your PIN is “4567”, press the plus key until the digit changes to “4”, press the SET button, then enter the second digit by pressing the plus button twice, and press the SET button again. Repeat this until all digits are specified.
  • In case the password entered by you is correct, it will display “COPIES = 1”. At this point, specify the number of print copies you want by pressing the above-mentioned arrow keys, and press the button SET.
  • The LCD color will change and your print job will be completed.
  • Also, note that the print job will be removed from the memory of the device when it is printed for security reasons.

As the printer uses a mechanism, it will be more secure to take printouts this way. If you need further assistance with anything related to printing, get in touch with our printer support professionals through the toll-free number.

How to Fix Printing Issues with the Cloud Print Service of Google

Printer Won’t Print

Common Printer Issues

Google’s Cloud Print is a smart tool to get your job done quickly. However, it is not devoid of its fair share of problems. If you are having any trouble printing with the service, then try the troubleshooting steps mentioned below.

Update the Printer’s Driver and Firmware

When you update the driver and firmware of your printer, it gets the latest improvements and features from the device’s manufacturer. Go to its website to check for any available printer updates, and install its latest driver or firmware. If your printer won’t print documents even after the update, then ensure that you have configured your printer with the Cloud Print. For that, first you will need a printer device that connects to your Wi-Fi network, and a PC with Google Chrome.

  • Turn on the printer, and connect it to the Wi-Fi network by following instructions of its manufacturer. Now turn on your PC, and connect it to the same network.
  • Then, connect the printer to the Cloud Print. If it is a non Cloud-ready printer, follow the below steps to connect. If the printer is not cloud-ready, then ensure the computer used to configure it is turned on.
  • On your Windows computer or Mac PC, go to the system settings, and find the section titled “printing”.
  • Now add the device to the system. Open Google Chrome, sign into it using your Google Account, type chrome://devices in its address bar, and press Enter. Click on the Add printers In the subsequent page, choose the printer you need to share, and click on Add printer(s).
  • Click on Manage your printers to confirm whether it was added.

Google Printers

Also, make it a point to share the printer. For that, sign into Google Chrome using the same Google Account with which you configured, visit the Printers section in the Cloud Print using Google Chrome, click on your printer, and select Share. In the dialog box that pops up, type the Google Account or Google Group you need to share with. Click on Share.

You should also update Google Chrome to the latest available version. Moreover, check the list of printers in the Cloud Print section, and remove any duplicate entries. If your printer won’t print a document still, then try removing it from the said list, and configuring it again. For that, visit the Printers section as mentioned above, select your device, and click on Delete.

Fix Other Issues

If you do not see the printer listed in the Cloud Print section, then refresh the Chrome tab or web page by clicking on the Reload button. In case you still do not see them, then try any of the following steps.

  • Ensure the person who configured the device has shared it with you.
  • Update the browser to its latest version.
  • Ensure your system has its software’s latest available version. To know how to update the software, visit the help page of your computer manufacturer website.

If you are using the printer at school or work, then try seeking the help of your administrator. An administrator should try the following steps, too.

  • Log out of the Cloud Print connector, and log in again.
  • Go to the Cloud Print section, and log in with the same Gmail address.
  • Ensure you configured the device with the system, which has the said connector installed in it. If you are unsure, configure it again.

In case you visit the Cloud Print web page, click on Print and select Upload file to print, and it is shown blank, an extension installed in Google Chrome might be causing the issue. So try disabling the extensions one by one to check in case one of them is the underlying reason behind the error. Try turning off a distinct browser extension each time, and retry printing.

If your school or workspace printer is offline, try seeking the help of your admin. If you are one of them, then try the following steps to fix the printer offline issue.

  1. Check Ports

For the Cloud Print to work in your network, ensure you:

  • Open the ports 80 and 443 in order to allow both HTTP as well as HTTPs traffic.
  • Open the port 5222 in order to allow the XMPP message traffic.
  1. Check Firewalls

Your router might comprise a firewall or be using IP filtering, which can potentially block print jobs. To change the firewall, you need to:

  • Find the router.
  • Open your firewall configuration.
  • Allow traffic in port 5222.

If you still come across the Cloud Print not working issue, then get in touch with our printer service professionals through the toll-free number for an advanced solution.

How to Configure and Share Network Printer in Windows 10

Windows 10 Printing Issues

Common Printer Issues

In Windows 10, you can share a printer with several computers on the network. For that, you have to configure sharing settings for your printer, connect the device to the main PC with a USB cable or wirelessly, and turn it on. The system should be powered on and connected to both the network and printer.

Note that when sharing it, you need to ensure that the settings are configured in the main PC and other systems too. Moreover, make certain that you know the main PC’s name. For more information, see the steps to “Configure sharing settings” and “Find the name of the computer” sections at the end of this post.

Steps to Share the Printer in the Main Computer

There are a couple of methods to do this, as mentioned below. Also note that in case you need, you can edit the printer’s Share name. It is used when connecting to it from a different PC.

  • Using Settings
    • Select Start, then click on Settings and navigate to Devices > Printers & Scanners.
    • Select the printer you need to share, and click on Manage.
    • Click Printer Properties, and select the tab titled Sharing.
    • In the tab, click on Share this printer.

Share Printer Device

  • Using Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Below Hardware and Sound, click View devices and printers.
    • Right-click on the device you need to share, and click Printer properties.
    • On the tab titled Sharing, click on Share this printer.

Steps to Connect the Shared Printer with Another System

  • Using Settings
  • Select Start, click Settings and go to Devices > Printers & Scanners.
  • Under it, click on Add a printer.
  • Select the printer you need, and click Add Device.
  • In case you do not see it, click The printer that I want isn’t listed.

Add Printer Device

  • In the dialog box titled Add printer, click Select a shared printer by name, and enter the name of the main system and the printer’s share name with the format – \\PCname\printername
  • When Windows prompts to install the driver of the printer, click on Next to finish the installation.

Shared Printer

  • Using Control Panel
    • In the taskbar’s search box, type Control Panel and click on it.
    • Below Hardware and Sound, click View devices and printers, and Add a printer.
    • Choose the printer you need, and click on Next. When Windows prompts, install the driver of the printer.
    • If you do not see the printer you need, click The printer that I want isn’t listed.
  • In the dialog box titled Add a device, choose Select a shared printer by name, and enter the main PC’s name and the share name of the printer using the format – \\PCname\printername
    • When prompted to install the printer driver, click on Next to complete it.

Steps to Configure Sharing Settings

The settings that you use to share printer is often enabled by default. In case not, follow the steps mentioned below to turn on the settings.

  • Using Settings
    • Select Start, click Settings and go to Network & Internet > Wi-Fi.
    • Below Related settings, click Change advanced sharing options.
    • In the dialog box titled Advanced sharing settings, expand the section titled Private. Then, below Network discovery, click Turn on network discovery.
    • Below File and printer sharing, click Turn on file and printer sharing.

Advanced Printer Settings

  • Using Control Panel
    • In the search box of taskbar, type Control Panel and select it.
    • Choose Network and Internet and navigate to Network and Sharing Center > Change advanced sharing settings.
    • In its dialog box, find and expand the section titled Private. Then, below Network discovery, select Turn on network discovery.
    • Below File and printer sharing, choose Turn on file and printer sharing.

Steps to Find the Name of the Computer

You will need the main PC’s name to connect a different computer to the printer installed in the former.

  • Steps to find Name of the PC in Settings
    • In the taskbar, click on the Windows
    • In its search box, key in the name of the computer.
    • Then, choose View your PC name.
    • Below Device name, you will see that of the system.
  • Steps to Find Computer Name in Control Panel
    • In the taskbar’s search box, key in Control Panel and select it.
    • Click on System and Security and navigate to System > See the name of this computer.
    • Below Computer name, you will see the same.

System Details

If you need assistance with any Windows 10 printing issues or configuration, get in touch with our printer support professionals through the toll-free number for a quick solution.

How to Troubleshoot HP Printer Will Not Print Error

HP Printer Problems

Common Printer Issues

The printer will not print is a common issue that can occur due to many distinct reasons such as out of date or missing drivers, bad configurations in the Windows OS, faulty connections, etc. Besides, even a paper jam or no ink can cause HP printer not printing errors. Below are some solutions to fix HP printer problems.

Check the Printer Status

First, you have to check the obvious thing that might have led to the issue.

  • Ensure the printer’s paper tray is filled with sufficient materials. If that is met, ensure paper is not stuck or jammed inside the paper feed of the device. If that is the case, check with your printer manufacturer on the ideal method to remove jammed paper, as you do not want to damage the paper feeder or internal motor in the process.
  • Is the printer’s toner or ink empty? Check the user manual of your printer model for how to check toner or ink levels. A new printer of HP brand will display ink levels or warn in case there is an ink problem on the device’s front screen.

If you have to service the printer, you may have to get in touch with the company.

Cancel All Stuck Print Jobs

Print jobs send to an HP printer can be stuck in Windows’s print queue. In case the print job in question is stuck, it can stop other printing from happening normally on the printer. If so, clearing print jobs in the queue might help newer print request to go through fine.

  • Click on the Start button, and select Control Panel.
  • From the new window, open Devices and Printers.
  • Find the printer from the list of devices, and ensure it is the one you are having problems with. Right-click on the correct printer, and choose See what’s printing from the context menu.

Devices And Printers

  • From the new window, right-click on Printer and select Open as Administrator.
  • Open the said menu item once more, and click Cancel All Documents. If you see a pop-up box on the screen, click on Yes to confirm the same.

Now, retry printing on the said printer to see in case that was the problem. In case that did not work, proceed to the subsequent steps.

Configure it as the Default Printer

Typically, when you send print requests, the OS will send them to the default printer. If it is connected but no document is printing, it could be that the device is not configured to default. To check that, follow the steps mentioned below.

  • Find the printer from the Devices and Printers list as mentioned above, and ensure it is the device you are presently having issues with.
  • Right-click on the printer, and select Set as default printer from the shortcut menu. In case a confirmation prompt pops up, click on Yes to proceed.

Printer Settings

  • Then, you should see a green colored checkmark below the printer’s icon. It means the device is now set to default.

Then, retry printing to check if that has resolved HP printer problems.

Basic Printer Troubleshooting Steps

There are a few troubleshooting steps you can try to ensure you can print to the device, in case it stopped working. Firstly, check cables from the power socket to the printer’s power connector. Secondly, verify the cabling from the device to the computer. Moreover, see to it that the USB cable is sitting firmly on either end.

In case a network cable is running to the printer for network printing, ensure the Ethernet cable is very tight. In addition, check the user manual to see in case there should be blinking lights to signify a network connection.

Are lights at your printer’s front turned on? In case they are not and the device does not look to be turned on, attempt unplugging it and then plugging back in. Then, ensure to press its power button. In case the lights still do not come on, attempt a different power plug just in case the socket is not working.

In case nothing works to fix the issue and the printer will not turn on, you may want to take the device to the company service center.

Update the Printer Driver

In case all the aforementioned troubleshooting steps fail to resolve the issue, then update your printer’s driver to see if that fixes it. There are many ways to update the driver. One way is through the Windows Update. If you cannot find it that way, download it manually from the printer manufacturer website and install it.

If you are still having HP printer problems despite trying all these steps, get in touch with our printer support professionals through the toll-free contact number for technical assistance.

How to Resolve Driver Package of Printer Cannot Be Installed

Printer Keeps Going Offline

Common Printer Issues

There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.

With the Printer Troubleshooter

Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.

  • Press the Windows and R keys at the same time, type Control Panel in the dialog box, and press the Enter key to open it.
  • Type Troubleshoot in its search bar at the upper right side, and select the Troubleshooting from the search results.
  • In the next menu that opens, click on View all link situated at the window’s left side. Then, the OS will populate all available troubleshooters in the PC.
  • Go through the options available until you find the one titled Printer, and click on it.

Printer Troubleshooting

  • Check the Run as administrator option and Apply repairs automatically They will make sure that it finds maximum issues, and fixes are applied quickly as well.
  • Follow the instructions on the screen, and wait for the troubleshooting process to finish.

Stop the Print Spooler Service, Delete Printer Files, and Restart the Service

Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.

  • Press Windows and R keys simultaneously to open the Run dialog box. Type services.msc in it and press the Enter
  • In the list of services, scroll down to and locate Print Spooler. Right-click on the service and select Properties from the shortcut menu. Click on the Stop button under the General tab, and press on the OK button to confirm the change.

  • Once it is stopped, you can delete printer files in your system. For that, open Windows Explorer, then type and enter the path mentioned below.

C:\Windows\System32\spool\PRINTERS

Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.

 

  • Delete files in the folder, and then close the window.
  • Now, go back to the General tab in the Print Spooler Properties, and Start Also, make it a point to configure its Startup type as Automatic.
  • Now, retry installing printer drivers.

For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.

Update Printer Drivers

You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.

  • Launch the Run dialog box as mentioned above, and type devmgmt.msc  in it and press Enter.
  • In the Device Manager window, go to all hardware and right-click on the printer hardware, and select the Update driver option from the context menu.

Update Printer Driver

 

  • Now, How do you want to search for drivers dialog box appears. Select the Browse my computer for driver software option, and continue.
  • Browse and select the downloaded driver file, and update it by following instructions.
  • Reboot your system, and check if the issue gets fixed.

In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.

  • In the Start Menu search box, type Windows update. Click on the respective search result, which appears.
  • In the Update Settings, click the button that reads, Check for updates. The OS will then check for available updates automatically, and then install them. You might be prompted to reboot the system for the changes to take effect.
  • After the update, check if the issue got resolved.

Uninstall the Printer

In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.

  • Open the Device Manager as mentioned above.
  • Right-click on the printer hardware, and select Uninstall device from the pop up menu.

Uninstall Printer Driver

  • After it is done, try the update steps mentioned just above, and then add the printer.

Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.

How to Troubleshoot the HP ePrint Job Fails to Print Error

HP Wireless Printer Troubleshooting

Common Printer Issues

HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.

Check the Status of the Printer

To receive an ePrint job, the printer should be turned on and connected to the web.

  • Turn off the printer and turn it on to clear any existing issues.
  • Take a test print from a device on the exact local network. In case a connection error is displayed or if the printer device is not found, then there is an issue with the network connection.
  • Ensure Web Services in the printer is enabled.
    • If you are using an HP printer with LCD or touch display, touch on the ePrint icon and touch on Else, go to the menu Web Services under Wireless Settings or Network Setup. If the Web Services status is displayed with instructions to enable it, then follow them.
    • If you are using a printer without an LCD or touch display, print a self-test or network configuration page to get its IP address. Open a browser, type the printer IP address in its address bar, and press the Enter In case a website security certificate is displayed in the browser, then click on Continue. This then opens Embedded Web Server information page.
    • Click on the tab Web Services. In case the Web Services Summary web page is displayed, then it is already enabled. However, if the Web Services Setup web page is not listed, then click on Continue, and select Enable or Turn On.
    • Follow the instructions on the screen to enable the Web Services. Then, send a document or an ePrint job. In case the issue persists, then proceed to the next HP wireless printer troubleshooting step.

Check Print Job Requirements and ePrint Email

Confirm the ePrint job is configured correctly and the email attachment file type is supported.

  • Confirm the below ePrint email requirements
    • Enter the printer email address in the field ‘To’. Multiple email addresses might end up in cancelling the print job.
    • Add some text in the field ‘Subject’. Note that leaving the subject field blank might also cancel it.
    • Attach no more than ten items to the e Else, ensure the email’s total size, comprising attachments, is 10 megabyte or less.
  • Confirm the attached file type is compatible
    • Photograph files should be JPG, BMP, GIF, PNG, or TIFF. The photos should have a vertical and horizontal resolution of hundred pixels or higher.
    • Documents should be TXT, HTML, PDF, PowerPoint, MS Word, or Excel. Also, note ePrint cannot print encrypted, digital signed or password protected files or documents.
  • Confirm the email account has access to ePrint.
  • Confirm the settings of ePrint match the print job preferences
    • Print settings by default: The ePrint prints one-sided color documents in the exact orientation as the actual document. A document can be printed on an A4 paper or letter, and a photo can be printed on a 4 x 6 inches paper.

Resolve the Network Connection for the Printer

Printer Spooler Error

Troubleshooting Printer Errors

Fix common HP printer problems that prevent the device from connecting to the local network.

  • Ensure the wireless signal of the printer is on, and it connects to the exact network as the mobile device or computer. Some HP printers have a Wi-Fi icon with a blue light on their control panel. Ensure the said light on the printer is not blinking but on.
  • Many printers of HP have a wireless configuration wizard in their control panel Wireless Settings or Network Use the said wizard to connect the HP printer to the office network.
  • Move the computer and printer closer to the Wi-Fi router, but no more than 1.8 meters. The wireless signal can be weak at a greater distance. Also, position the computer and printer so that a metal object emitting radio signal does not interfere with the Wi-Fi signal.
  • Restart the router. For assistance with that, check in the router’s user manual, or contact your internet provider or the network administrator.
  • Check the router’s band setting as well. Several routers can function in both 2.4 GHz and 5 GHz frequency bands, but not all printers of HP support them. Ensure the 2.4 GHz router band is turned on and broadcasting. In case the wireless router broadcasts separate SSIDs for each band, then connect the printer to the respective 2.4 GHz band network name.
  • Firewall might prevent the wireless printer from accessing the system. Set up or change the firewall’s setting to make it allow wireless printing.
  • The printer can also bypass automatic IP address assigned by DHCP. Instead, use a valid IP address for use on the local network.

If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.

How to Fix Unable to View Web Page Print Preview Error in Internet Explorer

Printer Not Responding

Common Printer Issues

The Print Preview allows you to see what a to-be-printed web page or a document will look like. However, when you attempt to print or view a web page print preview, the page opened via Internet Explorer may not preview or print properly and you may get the browser script error.

The issue can happen due to one or a combination of the below scenarios.

  • Video driver or video card is corrupt or outdated; note that corrupt or outdated printer drivers also can cause the script error in the browser
  • Printer permission may not be assigned
  • The Protected Mode for a web page’s Internet security zone is enabled
  • There is a problem with temporary folders in the user account and the folder titled Low in the Temp folder has been deleted

To troubleshoot the issue, follow the steps mentioned below in the exact order. In case one method does not resolve the issue, move to the next printer troubleshooting step.

Resolve Issues with the Printer and Update its Drivers

In some cases, a printer driver’s update may not be available via the Windows Update. Therefore, you may have to visit the printer manufacturer’s site and download the right driver for your specific printer model and install it. Updating or reinstalling the problem driver can fix the issue. Note that driver issues can cause printer not responding problems too.

Retry Web Page Printing by Running Internet Explorer with Administrator Privileges

To check that you are signed in as a Windows administrator, simply follow the below steps.

  • Click on the Date and Time in the desktop taskbar and select Change Date and Time Settings
  • In the new dialog box that appears, click on the Change Date and Time When the dialog box User Access Control pops up, click on Continue.

Change Date And Time

  • Depending on what your system shows upon clicking the Continue button, do any of the below two actions:
    • If Windows does not prompt for a password, then you are using the administrator account. If so, click Cancel twice to close the dialog box, and you are good to proceed with the task.
    • In case the operating system prompts for a password, then you are not signed in as an administrator.

Note that you should use an account with administrator permission in order to change its type from Standard to that.

To open the IE browser with Administrator permission, follow the steps mentioned below.

  • Close all open browser tabs
  • Click on the Start button, click on All Programs, right-click on Internet Explorer, and then select Run as administrator
  • Then, open a web page in the browser and test print it.

Disable Protected Mode and Retry Printing

  • Open Internet Explorer, press Alt and X keys or click the Tools icon, and select Internet options.
  • In the dialog box of Internet Options, switch to the tab Security and deselect the checkbox Enable Protected Mode (requires restarting Internet Explorer).

Internet Options

  • Click on the Apply button, and then click on the OK button for confirmation.
  • Exit the browser by closing all open tabs, and then reopen it with Administrator
  • Open a web page and retry printing it.

Recreate the Missing ‘Low’ Folder

  • Exit Internet Explorer and/or close any instances of it in the system.
  • Click on the Start button, key in %Temp% in the Search box of the Start Menu, and press the Enter key; or simply click on the Temp folder from the search results. This opens the folder containing temporary internet files.
  • Click on the New Folder button below the Menu bar, which contains drop-down menus such as File, Edit, and so forth. Else, you can right-click in an empty field in the Temp folder, move the cursor over to New and then click Folder to create it.

Temp Folder

  • Assign Low as the folder’s name, and press Enter.
  • Once you are done, exit the folder or Windows Explorer, open the browser, and either print or print preview a web page.

Reset the Integrity Level to Low in the ‘Low’ Folder

  • In the Start Menu, click on All Programs, and select Accessories or open its folder.
  • Right-click on Command Prompt, and select Run as administrator option from the context menu
  • Key in the follow command and then press Enter
    • ICACLS “%userprofile%\AppData\Local\Temp\Low” /setintegritylevel (OI)(CI)low

Command Prompt

  • Reboot the system
  • Then, open the browser and print preview a web page.

If you still come across printer not responding or the software not responding to your print query, then get in touch with our service professionals through the toll-free number for a solution.

A Simple Guide to Managing Printers in Windows 10

Windows 10 Printing Issues

Common Printer Issues

Windows 10 has a Settings window to configure printers, although you can also use the previous Control Panel interface or tools for that. That will help you to install and configure printers, manage print jobs, and help with troubleshooting.

Steps to Add a New Printer

For that, navigate to Settings > Devices and select Printers and Scanners. Click on the button Add a printer or scanner to search for printers attached to your computer or available on the network.

You should be able to see the name of your printer pop up here. In case the OS does not find it automatically, click The printer that I want isn’t listed. This reveals the previous Add Printer dialog box, which lets users scan for an old type of printer, connect to a network printer, and add the device with custom settings.

You can use the previous interface at Control Panel > Hardware and Sound > Devices and Printers. Click on the button Add a Printer to get started.

No matter how you proceed to install a printer, the OS will perhaps download the required driver in the background. In case that does not work, manually download and install the driver of your printer model from its manufacturer website. Updating the driver can even resolve the printer not responding error.

Steps to Change your Printing Preferences

To change it, navigate to Settings > Devices > Printers and Scanners. In the interface of Settings, click on the printer, and select Manage. Then, click on Printing Preferences in the window of Settings. Here, you will see an array of options to control prints, and settings that you will see depend on what your printer actually supports.

Printing Preferences

For instance, if yours is a color printer, you will see the options to choose between black & white and color. Besides, you might see options to select the tray from which your printer grabs paper for the task, select the orientation, and change printout quality settings.

Steps to Configure Printer Device Settings

To configure a printer device, right-click on the printer icon, and select Printer Properties, instead of Printing Preferences. The properties window’s General tab provides info about features of your printer and drivers it is using. You can change the name of your printer or key in location details and comment in the respective fields.

For instance, you might need to enter “First Floor Office” or something likewise so users can see the location of a shared network printer. You can take a test printout by clicking on the button Print Test Page.

In the Advanced tab, you will see an option or setting that lets you select when the device is available. For instance, if you need to use the printer only during office hours, you could configure the Available from and To timings. People will not be able to print to it outside the configured timings. This is particularly useful in case you have set the printer as a network printer and do not want others print to the device outside your working hours.

How to Configure a Default Printer

Windows 10 automatically manages which printer is your default one. The Operating System configures the previous device to which you printed as it. In other words, you can print to a device and the OS makes it the default one. You can change this and manage Windows 10 printing issues and/or avoid printing to another device.

  • Go to Settings > Devices > Printers and Scanners and deselect the option Let Windows manage my default printer.

Printer Settings

  • To select the default device, click on your printer in the list of Printers and Scanners, click on Manage, and click on the Set as default

Steps to Manage the Print Queue

When you send a print job to a computer, it is enqueued or stored in the operating system before it is sent to the target printer. Sometimes, you may want to pause the print queue to cease printing temporarily, get rid of print jobs from it to cancel printing the respective documents, or even check whether everything is printed. You can do these all from the window of print queue.

To open it, navigate through to Printers and Scanners as mentioned above and click on the printer device for which you need to see the queue, and click on Open Print Queue. In the old Control Panel interface, you can also right-click on the printer icon and select See What’s Printing.

You can right-click on a print job and select Pause, Restart, or Cancel accordingly. Sometimes, print jobs tend to get stuck and you may want to remove them if it is stuck and retry printing after a while. If you want an advanced solution to Windows 10 printing issues or anything related to printing, get in touch with our printer service professionals through the toll-free number.

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