A “printer offline” status on Windows suggests that the system failed to communicate with the connected printer. That can happen due to errors in connection, poor configurations, faulty drivers, or if there are plenty of print jobs pending in the print queue. Regardless, you will not be able to take printouts unless you turn the printer online. Many people complain that their printer keeps going offline on Windows 7, and that can be due to many causes; so you have to start troubleshooting the error from the scratch.
Firstly, ensure that USB cable used to connect the printer to the PC is not loose or damaged. If required, replace it. Also, try to unplug the USB cable and reboot the computer and the printer. Also, ensure that the printer is connected to a working wall socket or power strip to eliminate both possibilities. In case if it is a wireless printer, restart the Wi-Fi router since that may also cause network failures making the printer to go offline.
In case the printer driver is outdated or is incompatible with your Windows OS version, you may have to download and re-install the latest update of the driver from the printer manufacturer website. So check that before you proceed to the next troubleshooting step.
The below troubleshoot can work if a change in printer spooler settings has caused the printer offline error. If this does not help, contact tech support team to troubleshoot the printer keeps going offline error on Windows 7.
If changing the status of print spooler or rectifying its setting to how it should be configured fails to resolve printer offline error, move on to the next troubleshooting step.
If the printer keeps going offline despite trying all these solutions, get in touch with our technical support team to troubleshoot the issue.