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printer-issues

How to Clean a Printer’s Printhead

Printheads clog as nozzles get blocked. Knowing the reasons for clogged printheads can also help you do the necessary things to keep them from happening. If this happens, your printer won’t print whatever you send to it.

Printhead Cleaning Cycles

Check nozzles and run printhead cleaning cycles with the menu on the printer before opening the device and cleaning it manually.

Epson® printer models have a quite efficient cleaning cycle, which will often clear out nozzles in a cycle or two. Keep in mind that newer model printers feature longer cycles which use more ink each time you do it. Here is the way to get started with this.

  • Before doing anything else, ensure the printer is not showing errors on its LCD screen.
  • Then, hit the Home button, choose Setup and select Maintenance.
  • Choose Printhead Nozzle Check
  • The device will present a page with colored grids that are designed to show which nozzles are not blocked and which ones are.
  • If there are no gaps, then select Done.
  • However, if a few lines are faint or there are gaps, then choose Clean the printhead option and proceed.

Do not turn off the printer in the course of a cleaning cycle, or else it can cause damage to the device.

When you run a cleaning cycle, you have to take a test print to check the print quality. If you run it twice or thrice, and if the quality thereof has not improved, then let it rest for many hours, as recommended by Epson®. Then, go through a cycle again and check to see if this makes the quality better.

Here are some ways to manually clean the printhead. These are common methods which work on the majority of Epson® inkjet models.

Clean Sponges of Your Printer with Distilled Water

  • Turn your printer off and open its top. Inside the unit, you should see the printhead assembly.
  • When it is not printing, a plastic lever in the printer will pop up. Search for that lever, to the left side of the assembly. Once you spot it, move the lever forward and down in order to release your printhead, and push the printhead assembly to the right side. It may move only an inch or thereabouts initially, but when pushed to a stop position, it clicks. This then releases the printhead assembly, and then you can push the assembly to the side.
  • You should then see sponges, storing ink from cartridges in the printhead carriage. With a plastic syringe or an eyedropper, saturate sponges preferably with distilled water.
  • Move the printhead assembly back over sponges.
  • Allow the distilled water to set for a minimum of 15 minutes. Think about letting your printer soak overnight for the best possible results.
  • Print around eight pages with dense images and text until your printouts come out crisp and clean. If you are not getting fine results, then think about proceeding to the subsequent step in the printhead cleaning process.

Troubleshooting Tips

Distilled Water in the Ink Port

Detach the cartridges from the carriage.

  • With cartridges detached, you will see cone-shaped indents that take ink from the former to the printhead. Those are ink ports, and the device should have one port for each black/color cartridge.
  • With an eyedropper or syringe, put two drops of the water into the port which may be plugged.
  • Replace the cartridges; wait for the device to set up your new ones. If water dripped from its printhead, then wipe it up using a paper towel.
  • Once you are done with that, print about eight pages of images and text to check clarity. If you are not getting good results even then, try the next method.

Clean the Printhead with the Paper Towel

  • Turn off your printer
  • Tear one sheet of the towel in half, then fold it along the length until it is around one-half inch wide.
  • Then, open the top portion of the printer, and search for a roller transporting the paper via the system where its printhead runs over while printing.
  • Fix the towel to the printer roller using tape and apply many drops of distilled water around the center of the paper item.
  • Move the assembly over the towel and allow it to rest for 15 minutes at the least. Allow adequate time for the ink upon the printhead to start to dissolve. Eventually, you will spot a pool of ink on the towel – this is a combination of multiple colors.
  • Repeat with the new damp paper items until you begin to see separate colors from each port. You might just have to repeat the procedure many times to get good results.
  • Finally, put the assembly back in its place, and turn on your printer.
  • Print many pages to ensure each of the ink ports are cleared.
Categories
printer-issues

How to Connect Your Printer to a Wireless Network

Lots of printers come with Wi-Fi, meaning you can print wirelessly from your desktop PC, laptop, smart phone or tablet. You do not need to be placed in the same building or room to take printouts from a wireless device. Most modern printer models have Wi-Fi, but if yours does not, there are still some ways to make it work wirelessly.

However, before you can even start printing, you have to connect your printer to the wireless network. All you will need for this is a Wi-Fi printer and router.

Connect to a Network

A printer with color screen shows instructions on setting up the connection when users first turn it on. The instructions are easy to follow, and you can only proceed with one step before starting with another.

If you miss to set up your wireless connection in the start-up process, then you can establish it afterwards. Look for the setup ‘wizard’ in ‘networking’ or ‘wireless settings’ of the printer menu.

There is more than one way to connect to a wireless home network, and you might just be offered some different options to set up the connection.

Press the Router’s WPS Pairing Button on Prompt

If your router and printer are compatible with WPS, then this should be one of the options in the network menu of your printer. When prompted, just press your Wi-Fi equipment’s WPS pairing button and the similar button to that one on your printer to connect the device to your network.

Connect Using a Network PIN or Key

If your printer does not have WPS, then you will perhaps need to enter a wireless ‘network key’ into your printer with the function keys and its screen, to set up the connection between the device and your router.

Provided that you have not changed your password since, this key will be mentioned in your router documentation.

Establish the Connection on a Windows Computer

  • Click on the Start button, search for Devices and Printers on the box below All Programs and open the link from the search results.
  • In the Devices and Printers window, click on Add a printer
  • In the wizard that appears next, click on Add a network, wireless or Bluetooth printer.

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  • Choose the printer that you wish to use, and click on the Next
  • If prompted by Windows, click on the Install driver
  • Complete further steps, and click on Finish.

If this didn’t work, make use of our expert technicians to get your printer setup easily and quickly.

Categories
printer-issues

How to Fix a Mac Failing to Communicate with a Printer

If you rely a lot on your computer and peripherals for day-to-day operations at the office, you know the kind of frustration that sets in when even one of these fails to operate as it should. A printer can become inoperable from a number of causes. Since several factors are involved in the working of a Mac and printer, you may need to resolve many separate aspects just to get to the underlying cause.

Cables and Connections

In cases where many peripherals and cables are plugged into the computer, your printer’s cable may not be secured tightly, or may have gotten disconnected. This is obviously the first place to check. To fix the connection problem, unplug the cables between your computer and printer, and then plug them back properly. Every Mac model has multiple USB ports; if your printer is still not working despite reconnecting the cables, then try using a different port. Sometimes, USB cables stop working right after being used for a long while.

  • With all required cables hooked up, open the System Profiler app from the Apple menu, and below About this Mac.
  • Click the More Info button, and select Printers. If the printer device is not listed in the System Profiler, try a different USB cable.
  • In case you see more than a printer listed, check whether you have the necessary program installed for a second printer, and try printing to the second model.

Application or Printer Driver Issues

  • If you have been attempting to print from the same app without success, exit it and retry printing from native MAC OS X version’s software, such as TextEdit.
  • If the printer works, there is probably an issue with the software, or with the printer drivers installed in the operating system. In order to stay up to date on all Mac software, you can use the Software Update option to check for and install the latest version, which may improve your system’s performance.
  • In case your printer driver is unavailable or missing, download a copy of it from the downloads section of Mac OS X, or check the website of your printer manufacturer for the same.
  • Follow the on-screen prompts and instructions in order to install the downloaded printer driver that is compatible with the OS version. In addition, go to the website of the software developer to find out whether there is an update, patch or fix for compatibility problems between the software, Mac OS, and your printer.

Network Issues

  • Networked Mac systems via AppleTalk may possibly present their own communication problems. In case file sharing options are not turned on, or browsing is unavailable, your printer cannot communicate with the Mac.
  • Choose System Preferences from Apple Menu, click on the Network icon, choose Advanced, and select Apple Talk. Make sure AppleTalk is active.
  • In case a different printer is active in this menu, try printing to the device. When printing to another wireless printer, though, add it to your network.

If you have updated to Mac OS X Lion, which does not support AppleTalk anymore, these troubleshooting steps do not apply to you.

Delete the Printer and Clear the Print Job Queue

  • If you have been attempting to print from the same app without success, check if there are multiple print jobs in the list. This varies with the printer model. Most brands use a standalone utility app that allows you to check ink levels as well as clear print jobs in the queue.
  • Alternatively, you can use the Open Print Queue feature located in the Print and Fax pane of Mac OS X System Preferences. Select the print job enqueued in the list, and get rid of the same.
  • Remove the printer itself by choosing System Preferences once more, and then Print and Fax. In case the padlock icon in the window is not locked, click on it, and enter your admin login credentials.
  • Choose the minus icon below the Printers panel in order to get rid of specific printers from the list. Add it again by choosing the Add Printer button accompanied by a plus sign. In case the printing issue persists, remove the printer, and add it back.

Repair Permissions

  • Repairing the permissions on a Mac can often solve a ton of issues, particularly when system files have been corrupted. In order to repair permissions, you need to double-click on Utilities in the Applications folder, and open Disk Utility.
  • Click on First Aid, and select the hard drive in the window that opens next.
  • Run the program by clicking Repair Disk Permissions. This will check hard drive for corrupt permissions.

If the issue still persists, get in touch with our printer support professionals on our toll-free contact number for speedy and efficient resolution.