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printer-issues

What to Do When your Brother Printer is Offline?

Your Brother printer could appear offline if it is unable to communicate with the computer. It can be really annoying to see your printer offline when you try to print something urgently. If you find that the status of your Brother printer is offline or paused, you can follow the troubleshooting steps discussed below to bring it online.

Verify That the Printer is on

  • If the screen (LCD) of your Brother printer is blank, it might not be turned. If this is the case, you need to check the printer to see if it is in sleep mode. Wake it up from sleep mode to turn it online.
  • If you are unable to turn on the printer, then you need to ensure that it is connected to a working power socket and that the switches are turned on.
  • If the printer turns on, check the LCD screen for any error messages like Ink/Toner Empty or Paper Jam. If any error message is displayed on the LCD screen, you need to troubleshoot the error to turn the printer online.

Ensure That the Printer is Connected to the PC

  • If you are using a USB cable to connect the printer to the computer, ensure that the cable is connected to both the computer and the printer. You may also try to connect the printer directly to the computer and not through a hub.
  • If you are using an Ethernet cable to connect the printer, you need to make sure that the cable is connected to the router/access point and the printer. If you need the IP address of the printer, you can print the network configuration page.
  • Use the network configuration page to verify the IP address if you are making use of a wireless connection. If the issue persists, you can move on to the next troubleshooting steps.

Ensure That the Printer is Set as the Default One

To ensure that your Brother printer is set as the default printer, you need to go the Printers folder and ensure that there is a check mark on the icon of the Brother printer. The steps to do this are explained below.

In Windows 8 and Newer Versions

  • Press Windows and R keys together to open Run Type in Control in the Run window and hit the Enter key to open Control Panel.
  • Click on Hardware and Sound and select Devices and Printers.
  • Ensure that the icon of the Brother printer is checked.

In Windows 7

  • Click on Start and select Devices and Printers.
  • If there is no check mark on your Brother printer, you need to right click on the icon of the printer and choose Set as default printer from the available options.

Remove All Print Jobs from Devices and Printers Window

  • Right click on the icon of the Brother printer, select See what’s printing, and then choose Cancel All Documents.
  • If you find that Cancel All Documents is grayed out, you need to select Open as Administrator. Type in the administrator password and click on Yes.
  • Now you will be able to select Cancel All Documents.

Check the Status of the Printer in Devices and Printer

If the Status is Offline

You need to check if the status of the printer is offline. If it is offline, follow the steps explained below.

  • Right click on the icon of your Brother printer and choose See what’s printing, Printer, Use Printer Offline.
  • If you find that the Use Printer Offline option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If the Status is Paused

Check if the status of the printer is Paused. If it is shown as Paused, follow the steps explained below.

  • Right click on the icon of your Brother printer, choose See what’s printing, and then select Pause Printing.
  • If you find that the Pause option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If a Copy of the Brother Printer Icon is Listed in Devices and Printers

There might be a copy of your Brother printer listed with the same name in Devices and Printers. This can be created when you:

  • Change the USB port on the computer to which the Brother printer is connected.
  • Install the same printer driver more than once.

Presence of more than one copy of the same printer in Devices and Printers will make some of the copies of the printer not working properly. In such a case, you will need to select a copy that you know is working. For help with that or any other concerns with your device, get in touch with our printer tech support team over the toll free number listed above.

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printer-issues

How to Troubleshoot the “Windows Cannot Connect to the Printer” Error

Sometimes, users are not able to send a document or a print job to a shared printer or a network printer. This is followed by an error message, which denotes the issue on a Windows computer. You may either come across “Windows cannot connect to the printer” or the same message accompanied by “Access is Denied”.

The error can show up due to several reasons, and it mostly depends on printer configuration. So to troubleshoot, first check whether the printer is configured with a LAN port or connected to another PC and is shared on your network. According to how it is configured, you have to resolve the connection error differently. All possible solutions for it are outlined hereunder. If you are wondering how to turn printer online, try out the applicable troubleshooting step given below.

Shared Network Printer’s Troubleshooting Steps

In case your printer is connected to a PC, you have shared it on that computer, and you are adding that printer to a different system on your network, you can try out a few things.

  • First, navigate to the Add Printer Wizard. For that, click on the Start button, search Add Printer, and open it from the search results.
  • When the wizard appears, select the printer you want to configure. Select A network printer, or a printer attached to another computer
  • Click on the Next button and select the checkbox Connect to this printer. In the Name field, key in the path to your shared printer by using “\\” followed by the name of the system on which the device is shared followed by “\” and your printer name.

You should now be able to connect to your office printer. However, if you still get the “Windows cannot connect to the printer” error, then you can attempt to add it as a local printer.

Make it a point to apply this configuration only if the device is connected to a different PC and is being shared on your network.

  • In the Add Printer Wizard, select the checkbox Local printer attached to this computer, and clear the selection from Automatically detect and install my Plug and Play printer.
  • On the screen that appears next, click on the checkbox Create a new port and select Local Port from the drop-down next to Type of port. Click on the Next button and Windows will prompt you to type a Port Name. In the respective field, you have to type the path to the aforementioned printer.

Troubleshooting Steps for Network Printer

In case your printer is connected to a LAN or wireless network, you have to select Local printer attached to this computer, and select the checkbox to create a new port as said. Instead of selecting a Local Port, select Standard TCP or IP Port from the above-mentioned drop-down.

Next, key in your printer’s IP address and you should be good to go. In case you do not know the IP address, take a printout of the configuration sheet of your printer.

Ensure File and Printer Sharing Option is Allowed through Windows Firewall

You may come across the error or connection issue if the Firewall prevents the connection. So ensure File and Printer Sharing option is enabled through the Firewall on your Windows PC and the system to which your printer is connected.

  • From the Start menu, search for and open Windows Firewall. Once it opens, click to select the Exceptions
  • Ensure the checkbox of File and Printer Sharing has a tick mark. If the checkbox does not have one, then select it. This exception for File and Printer Sharing on Firewall will make sure it will not block your connection.

Update Windows 7 Drivers

You will also come across the error message if you are adding a printer to a computer running on Windows 7 and the one hosting the printer is running on Windows XP or Vista. If so, you have to download the Windows 7 drivers from the manufacturer website and install them on the system hosting the printer. When you retry to connect to your printer from Windows 7 OS, the driver for the version should then be available from the host PC for installation.

Disable the Antivirus Software if it is Blocking Connections

If an antivirus is blocking the connections, then disable the software and then retry to connect to your shared printer. You should do this no matter whether you are using a basic version of a third-party virus removal software or the full suite of the program. If you still come across the “Windows cannot connect to the printer” issue, then get in touch with our printer service professionals through the toll-free number for advanced troubleshooting.

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printer-issues

How to Troubleshoot Network Printing Issues on Windows

A computer network allows users to take printouts, as long as the connection works fine. If you are facing problems in connecting to a network, use these steps to troubleshoot it. One of the common gripes of network users is why my printer is not printing. If you are wondering how to turn printer online, perhaps there will be an issue with the network connection.

Check Router or Internet Connection is Working Fine

Ensure all cables are securely connected to the right ports at the back of your computer and router. In case they are, then crosscheck your router settings. If the settings on your router are correct, then unplug its power cord, wait for sixty seconds and plug it back in. Sometimes, a reset will solve router issues. Also, contact your internet provider to know if there is a connection problem.

Check Network Connection Settings on Windows

In case you have recently updated the OS, then the settings of your network connection may have changed. In order to check the settings, follow the below steps.

  • Click on the Start button, and search for Network and Sharing Center. Open it from the search results.
  • From the new window, click Manage Network Connections.

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  • Right-click on your connection and choose Properties from the popup menu. Upon prompt, type and enter administrator credentials for confirmation.

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Connect your System to a Wireless Network

Wi-Fi routers create hotspots, which are areas close to the router connected to a particular network. In case you cannot connect to a wireless network, try the below steps.

  • Check whether your modem as well as router are turned on and connected properly.
  • Ensure the position of the Wi-Fi switch on your computer is set to ON.
  • Diagnose the problem. Click the Wi-Fi icon on toolbar’s right side. Click Diagnose and Repair In case you see a notification, such as “Unable to Clear the DNS Cache”, get in touch with our computer tech support team for assistance with that.
  • Check whether the network adapter is properly functioning. Reboot and sign in as Windows administrator. From the Start Menu, search for and open Device Manager. Expand Network adapters, and double-click on your adapter to open its Properties. Under the General tab, find the Device Status or check if its description suggests the adapter is working properly. You may have to update the driver of your network adapter.

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Resolve your Internet Connection

In case your network connection is disconnecting from time to time, the adaptor may be configured to “Power Saving” mode. In order to disable it, follow the below steps.

  • From the Adapter Properties window, find the Networking tab and click configure
  • Switch to the Power Management tab, and deselect the checkbox Allow the computer to turn off this device to save power.

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  • Confirm the changes by clicking the OK

Disable Autotuning

This feature resizes TCP windows automatically. Disabling it will limit the TCP window’s size to 65535 and can boost your internet connection speed.

  • Click on the Start button, and search for Command Prompt. From the search results, right-click on it and choose Run as Administrator from the context menu.
  • Type netsh interface tcp set global autotuninglevel=disabled command into the DOS box and run it by pressing Enter

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  • Reboot the computer to finish the process.

Enable Network Sharing

  • To ensure that file and printer sharing between network computers is enabled, go to Network and Sharing Center and expand the Network Discovery Now, enable Network Discovery and click on Apply.
  • Then, expand the File Sharing tab, enable File Sharing and click Apply.
  • Expand the Public Folder Sharing, choose either Turn on sharing so anyone with network access can open, change, and create files or Turn on sharing so anyone with network access can open files.

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  • Expand the Printer Sharing tab, enable the same setting and click on Apply.

Override or Disable Password Protected Sharing

To override it, create similar user accounts for all systems in your workgroup. In order to disable the setting, go to Network and Sharing Center, find Sharing and Discovery and expand Password Protected Sharing. Choose Turn off password protected sharing and click Apply.

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Change the Settings of Network Sharing

  • In the Start Menu, right click on Computer and select Properties.
  • In the new window, find Computer name, domain, and workgroup settings and click on Change Settings
  • Locate the Computer Name tab and click the Change Under Member of section, select Workgroup.
  • In case you want to join your existing workgroup, type its name in the field and click OK To create a fresh workgroup, type a name for it and choose OK.

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The above steps will fix your issue. However, if someone in your workgroup still tells you “my printer is not printing”, then get in touch with our technicians through the toll-free number for advanced troubleshooting.

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printer-issues

How to Troubleshoot the Epson Printer Shown as Offline in Windows

No one would want an Epson printer’s status to show as offline on a Windows PC, much like any other brand of printers, to ensure productive printing needs. This may happen mostly due to wrong printer configurations in Windows or due to bugs in the bundled in Epson printer software. Regardless, follow the below steps to troubleshoot the printer issue and turn back its status in Windows to online.

Turn Off Use Printer Offline in Windows

  • Press and hold down Windows and R keys simultaneously on the keyboard to launch the Run dialog box.
  • Key in Control Panel in that and press Enter
  • Click on Devices and Printers in Control Panel.
  • In the new window, right-click on Epson printer and click on See what is printing.
  • Click on Printer from the toolbar and make sure Use Printer Offline option does not have a tick mark next to it. If it has a selection, click on that to disable it.
  • Click on Printer option again and click on the option to configure it as the default printer.
  • Close this window and see to it if the status has changed back to how it should be.

Download the Driver from Epson Printer Support Site

The above step will bring the printer back online, but not if it is a corrupt printer driver that caused its status to show as offline in Windows. To troubleshoot that, download the latest update of the driver software from the Epson printer support website. Once you download the driver from the website, follow the below steps to add it again on Windows.

Reinstall the Epson Printer in Windows

  • Launch Run by pressing and holding down Windows and R
  • Key in msc in Run and press Enter.
  • Right-click on the Printers button from Device Manager window, right-click on the Epson printer and click on Uninstall from the popup menu.
  • Then, open Devices and Printers by navigating to it the same way as mentioned and click on Add a Printer.
  • In the next dialog box, click Add a network, wireless or Bluetooth printer.
  • Depending on the Epson printer type, add the driver software in Windows.
  • Restart the PC after that and see to it if you can use the printer going forward.

If you find any confusion in the aforementioned steps, or for any other printer troubleshooting queries, get in touch with Epson printer support professionals.