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printer-issues

3 Common HP Printer Problems Resolved

Computer printers are one of the necessary and handy electronic devices out there. Most businesses heavily rely on this electronic gadget to meet their work needs. This is because computer printers allow businesses to easily print documents to a usable format. HP is one of the leading manufacturers of computer printers and millions of users from all over the world use HP printers.

Most of the HP printers offer reliable and satisfactory performance and they help customers to print tons of documents every day. However, just like any other electronic device, HP printers also encounter issues from time to time. HP printer not printing anything issue is one of the frustrating HP printer problems that affect of thousands of users.

It is true that issues like HP printer not printing anything can be annoying when you are at something urgent, but they can be easily resolved through simple troubleshooting steps. Unfortunately, several computer users do not know how to perform these HP printer troubleshooting steps. In such a situation, it is best to contact our printer support technicians, and we will help you through the process.

Below are some of the common HP printer issues that you may experience with your HP printer. As said, these can be resolved easily if you followed the steps mentioned here to the point. Yet again, it is always better to rely on printer tech support experts, if you do not know what you are dealing with.

Paper Jams

One of the most common issues with HP printers is paper jams. Paper jam is a term that is used to describe a situation when printing materials (it may or may not be paper literally) get lodged or stuck into a computer printer. Users who experience this printer error will not be able to eject or remove the printing material. This means that the entire printing operations of your business will come to a halt if you encounter paper jams.

If you fail to regularly clean and maintain your printer or if you unintentionally use a wrong type of paper, then you may experience this HP printer issue. However, using the correct paper type and properly cleaning your printer at regular intervals will help you to stay away from this annoying HP printer error.

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Some HP printer models are a little bit more susceptible to paper jams. For instance, HP printers that vertically hold the paper and pull it down through the device will certainly encounter paper jam issues occasionally. These models are not suitable for heavy use. So, if you are using such a printer in your office for heavy printing tasks, consider replacing them with newer HP printer models.

Ghosting

Ghosting is often regarded as one of the most annoying HP printer issues, which puts the printing operations of an office to a halt. Ghosting is actually a condition in which images get printed without any issue but the frustrating part is that low-quality image or text from the main document may also appear in the final output. These issues are usually predominant in the case of LaserJet printers.

Usually, ghosting issues in computer printers happen when there is an issue with the power port, which is providing power to the device. So, users who experience this issue should initially plug in the printer to a different power source. You also need to reboot the computer as well as the connected devices to see if that works.

Another important thing users should note is that the consumable parts in your printer such as the imaging kit and drum can be used for printing a certain amount of pages. If you have already exceeded the number of pages, then you might need to replace all those consumable parts in order to solve the ghosting issue.

Printer Driver Issues

A recent survey revealed that many computer users are not bothered to update the apps and other programs in their PCs to the latest version. Shockingly, most of the computer printer issues that you are experiencing might be due to the use of an obsolete printer driver. This means that updating the printer driver of your computer to the latest available version might help you to fix at least a few of the HP printer problems.

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Note that if you have recently updated the operating system of your computer to Windows 10, then you might not be able to print documents either. This is because the printer driver, that you used in the older versions of Windows are not supported by the new operating system. You need to install the latest printer driver updates available to fix the issue.

If you are not able to find the latest version of the driver or continue to experience printer driver issues even after updating the driver, you should get in touch with our printer support professionals for assistance. The problem might be due to incompatible software or a malware issue, in which case, it is better to leave the troubleshooting part to the experts.

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printer-issues

How to Clear Stuck Print Jobs on Windows 7 for HP Printer

If print jobs are stuck in the print spooler, and you cannot cancel it manually, you need other ways to get the printing system to function normally. The print job may get stuck when trying to take printouts on any printer, so this is not necessarily a troubleshooting method for HP printer problems alone; although the steps may vary slightly for other printers.

Manually Delete Print Jobs and Restart the System and Printer

  • First, shut down the printer using a power button on it and unplug its power cord.
  • Save the work in case it is not saved. That is because once you apply these steps, the present print jobs will be lost and you will have to initiate a new print command.
  • Open the Services in Windows 7. For that, press Windows and R keys simultaneously, type in services.msc in the Run dialog box, and press Enter.

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  • In the pop-up window, scroll down to find Print Spooler, right-click on it, and select Stop. Once the spooler service has been stopped, exit the window.
  • Then…………………………………………………………………………….. navigate to C:\Windows\System32\Spool\PRINTERS and delete the files inside the folder titled Printers. When done, restart the computer.

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  • In the meantime, ensure the printer’s power cord remains unplugged for 1 minute at the least, and then plug it back on the wall socket.
  • Try to take a printout again. In case you get the printout, you are good to go. However, if HP printer not printing anything, move on to the next step.

Uninstall the Printer Driver and Reinstall it on Windows 7

Note that the troubleshooting step outlined below for stuck print jobs is only for Windows 7 users. This can help reset the system files related to the Windows printing software.

  • Disconnect the printer’s USB cable connected to the PC.
  • Click Start button, search for Devices and Printers on the search box, and open it.
  • Right-click on the printer icon and choose Remove Device from the pop-up menu.
  • Reboot the computer. Then, download the corresponding software of the HP printer‘s model from the manufacturer website.
  • Install the downloaded printer software as per the instructions given on the website. In case the HP printer connects to the computer over a USB cable, connect it only when you are prompted to do so while installing the software.

See to it if reinstalling the corresponding driver fixed the issue on Windows 7. In case not, contact our printer support technicians for advanced assistance.

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printer-issues

What to Do if a Deleted Printer Reappears in Windows 10

One thing that is worse than your HP printer not printing anything is when it keeps reappearing in the system after you delete it. Many users have had this issue, usually with an incomplete printing job that the system greenlit but did not process fully. Your HP printer not printing anything may mean it is time to remove it completely from the PC.

Checking Print Server Properties

  • Hit Win + I, head to Devices, and select Printers.

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  • Select a printer and hit Print Server Properties.
  • Go to the Drivers tab and select the printer you wish to remove from the PC. Right click it and choose Remove.

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  • Hit Apply and OK. This will save the changes that you have made.
  • After that, head to Settings and right click on the System From there, select Apps & Features, followed by finding the printer driver, and remove it from the system.

Checking the Registry

It may not be enough to delete the printer from Control Panel and Settings, because this would not change the registry’s configuration. The latter needs to be edited manually.

  • Hit Win + R, type regedit, and hit Enter. Click OK after registry editor comes up.
  • Go to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers, then maximize the Printers
  • Locate the printer to delete, right click it, and hit Delete. Restart the computer and head to Devices and Printers once more to check that that printer has been removed.

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Logging Out Every User

There will likely be multiple users on office computers, and one or more may be logged in to the printer you are looking to delete. Log out from each account, and then delete the driver package and the printer.

From Device Manager

Head to the Device Manager, then to View, and then select Show Hidden Devices. Maximize the group labeled Software Devices and locate, and delete your printer from here.

Using Print Management

A lot of people use the Print Management app, which also happens to be a great tool for removing printers with minimal hassle.

  • Hit Win + I, and then head to the Print Management
  • Select the Custom Filters option, and select All Printers. From here, you will be able to locate and delete persistent printer.

The above instructions should help you remove persistent printer from the PC, which can be a bigger problem than your HP printer not printing anything. Follow them closely and you will have fixed the issue in no time.