Some Common HP Printer Problems

Even though HP printers are reliable, they can fail at times as they are operating in a highly demanding environment. The most unfortunate situation is when printers fail at the most inopportune moment, and it is important to know how to fix some of the most common issues. The following are some of the common HP printer problems.

Paper Jam

Paper Jam is one of the most common problems with any kind of printers including HP, and there can be a couple of reasons for this. It can be due to feeding the wrong type of paper, the paper being dirty or not uniformly smooth or it can be due to issues with the rollers feeding the paper. The first two can be easily fixed, while replacing the rollers for certain HP printers can be a difficult task. But, you must know that this requires the complete teardown of the printer. Besides, when fixing paper jam you must pull the paper in the direction of the paper path.

You must know that not all HP printers are equally susceptible to paper jam and it depends on the paper feeder mechanism. Printers where papers are held vertically and then pulled through the printers are more susceptible because they are not meant for heavy usage. Therefore, it is important on the part of the user to know about the paper feeding mechanism of the printer before buying it.

Faded Printing

Faded prints are again one of the commonest problems and there can be three reasons for it. The print density is low, the printer is low on toner or it is economode printing. Generally, the printer problems can be found by printer self-test in HP printers and there is a separate button for it. If it is due to economode then turn it off and if it is due to low toner volume, then remove the cartridge and shake it so that it is evenly distributed or you can replace it.


Ghosting is when the printer prints the image properly and there is a lighter copy of the image is printed elsewhere. This can be due to issues with the power supply and it can be tested by connecting a different printer to the power outlet. However, it can also be due to when printer parts such as imaging kit or the drum are at the end of the lifecycle.


HP Printer Not Printing

Printer Displaying 50.4 Error Message

When the printer displays a 50.4 error message, then usually the reason is a problem with the power supply resulting in the HP printer not printing anything. This is more common among the newest HP laserjet printer models. The common cause can be the laser printer being connected to a UPS. To solve the issue, you can connect the printer directly to the wall outlet.

These are some of the general problems faced by HP printers and if the issues persist, then you must take it to a service center.


Fix Printer Driver Unavailability and Conflicts

It is common that you may find issues while printing using your printer. On occasions where the printer does not print at all, it might be due to the unavailability of the printer driver. This is an issue that needs to be fixed immediately if you want to keep printing using your printer. Below is a discussion on how to solve the unavailability of printer drivers for Windows OS and to stop printer driver conflicts.

What Causes Printer Driver Unavailable

When you come to know that there is no driver for your printer, it is caused mainly due to two reasons. Firstly, you may have a wrong printer driver installed on your system. The second reason is that it might be an old version. Below are a few ways to fix this issue.

Reinstall the Printer Driver

The first solution to fix this issue is to reinstall the driver. In case you are using a Windows 10 PC or laptop, you may press the Windows logo along with R to enter the Run Box. After this, you may enter devmgmt.msc to the box before clicking OK. After selecting print queues, you should find the printer driver. Now, right click it and pick the ‘Uninstall device’. After this, confirm the process.

Printer Driver Unavailable

Once you uninstall printer driver, you may reinstall the right driver. Ensure that you install the correct driver or ensure that it is the updated version. Failure to do this will mean that the issue will happen again. Further, if you uninstall the existing installed driver, you will have to install them from the start. In these cases, you will have to find the most updated driver from the internet. When looking to download the driver, make sure you visit a trusted website. It is recommended to go with the official website of the manufacturer of the printer. If your driver is unavailable HP printer, you may look for their official website to find drivers. There are several other non-official websites. Make sure you trust the process before making any mistakes like picking up malware.

Common Printer Issues

Ways to Prevent Printer Driver Conflicts

Print management would have been a difficult task if there were no printer drivers. Hence, it is important to ensure their smooth functioning to avoid any issues in the future. You can take some precautions to ensure the same. Below are six things you can do in order to prevent any printer driver conflicts. These may not address every cause of the problem, but they certainly remove the most common causes of trouble.

  1. Use Universal Drivers: this is the easiest way to prevent driver conflict. You can remove the model specific printer drivers from your system. This may take out the printer-specific functionality. However, it will give you the simplicity and efficiency of management.
  2. Prune The Driver Repository On a Regular Basis: as the size of the print environment grows bigger, the more possibility it has to build up a big collection of drivers. Note that you may not even be using some of these. It is recommended to prune this repository for outdated drivers. This allows you to find the erroneous driver quicker and also reduces the troubleshooting time consumed for printer driver conflicts.
  3. Practice Printer Driver Isolation: the latest printer servers have the capacity to isolate printer drivers when you want to. This means that every driver runs through a self-contained process instead of the one that runs the print spooler which is helpful in avoiding driver spooler crashes. Even though this will not put an end to the spooler crashes it will definitely reduce the major issue.
  4. Disallow Access To Printer Drivers: allowing the user to select and install the printer driver could be highly risky if they do not own the right set of tools. End users may select the wrong driver if they do not have the appropriate naming conventions and safeguards. These issues can be solved if access to drivers is limited.
  5. Separate Drivers Using Print Servers: in order to separate the drivers, it may be necessary to create separate print servers. This will help in sorting the issues of 32- and 64-bit versions. With the help of smaller pools of drivers, the number of variables that create more obstacles while troubleshooting conflicts, would be reduced. Note that the presence of additional print servers will raise the complexity and bulk of print infrastructure.
  6. Think Before Upgrading: remember that a little bit of care while upgrading could save you from a lot of trouble with printer and driver in the future. Read the online reviews, assess the online forums, and speak to admins of other organizations to check if there are any unexpected consequences before using a driver upgrade.

You may face several hp printer problems during its lifetime, out of which a significant number would be printer driver conflicts. You can follow the above measures to stay away from a majority of common problems.


Troubleshooting your HP LaserJet When it Fails to Pick Up Paper

One of the frequent problems faced by the HP users is that the Laserjet printer fails to pick up the paper. It might also be possible that the printer is picking up multiple papers from the printer tray. These problems might cause you great inconvenience if you are in the middle of some important work. Thus, it is essential to bear a few things in mind to fix this issue if it appears while you are working. Below are a few tips to troubleshoot the system yourself and fix the HP printer problems.

If the printer does not pick up the papers, you may try the following steps and try to make work.

  • Firstly, open the printer and eliminate the jammed sheets of paper if there are any. Make sure that there are no remains of torn paper in the tray or inside the printer.
  • Load the tray with the exact size of the paper that is allowed.
  • Check if the paper size and type are adjusted correctly on the control panel of the printer.
  • Ensure that the paper guides in the tray are marked correctly for the paper’s size. Check and adjust the guides towards the right markings on the tray.


Make sure that you do not adjust the paper guides towards the paper stack. Always adjust them to the precise indentations on the tray.

Check again if the humidity conditions of the room follow the specified limits. It is important to keep the papers in a dry atmosphere to prevent them from being spoiled. They are usually sold in moisture-proof wrappings.

You also need to verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In case the paper is exposed to a certain level of humidity, it is possible that the papers absorb moisture. If this happens, you should remove the top 5 to 10 sheets of paper from the bundle of papers.


Paper Pickup Error

Furthermore, if the papers are placed in a low-humidity area, they are bound to build static electricity over time, causing them to stick together. If this happens, you have to remove the papers from the printer first. Then flex the stack by firmly holding them at both ends and bring the ends upwards using your hands to form a U shape. Once you have done this, do it in the reverse direction, and make another U. Now, shift the sides and rotate the papers in your hands. Now the longer side is in your hand. Flex the sides upwards to form another U. Repeat the same in reverse direction.

Other Actions to Follow

  • See if the printer keeps going offline; ensure that it is online while you use it.
  • Ensure that the printer control panel is displaying a prompt to feed the paper in manual mode. Then load the paper and continue.
  • It is also possible that the rollers above the tray are contaminated. Clean this with preferably a lint-free cloth dipped in warm water. If possible, try to use distilled water for this purpose.
  • There is a possibility that the tray rollers could be worn. Go ahead and inspect the rollers for the presence of smooth surface around the entire circumference. Sometimes, only one side is worn, so make sure you check it thoroughly.
  • In case there are smooth areas, you should check the Supplies Status Page and see if the Fuser (Maintenance kit) is running low and whether it needs to be replaced. These rollers arrive with a kit.
  • Replace the tray rollers if necessary.

If the printer picks up several sheets of paper, you have to run the following checks as well.

  • Take out the stack of paper from the tray. Now flex and rotate it to about 180 degrees and flip it. Without fanning the paper, return the stack to the tray. Note that fanning the paper will give rise to static electricity build up. Instead of doing this, you can flex the stack of paper by holding it on either end to make a U shape and repeat the process as mentioned earlier.
  • Make sure you always use paper that meets the HP specifications in this printer.
  • Look into the state of the papers and make sure that they are not folded, wrinkled, or damaged. If need be, use another set of paper.
  • Check if the tray is not overfilled. The stack-height markings shown in the tray will give you a fair idea about this. If it is overfilled, take the stack out, straighten the papers and return only a part of the papers to the tray.

If you need any further help with printer problems or if your printer keeps going offline despite having all the cords and wires connected properly, get in touch with our printer support team for a quick analysis.


How to Troubleshoot the HP ePrint Job Fails to Print Error

HP ePrint allows users to print from a location with access to the internet. A print job is sent via email using their HP printer email address. In case it does not print, check the internet connection for the device and printing requirements.

Check the Status of the Printer

To receive an ePrint job, the printer should be turned on and connected to the web.

  • Turn off the printer and turn it on to clear any existing issues.
  • Take a test print from a device on the exact local network. In case a connection error is displayed or if the printer device is not found, then there is an issue with the network connection.
  • Ensure Web Services in the printer is enabled.
    • If you are using an HP printer with LCD or touch display, touch on the ePrint icon and touch on Else, go to the menu Web Services under Wireless Settings or Network Setup. If the Web Services status is displayed with instructions to enable it, then follow them.
    • If you are using a printer without an LCD or touch display, print a self-test or network configuration page to get its IP address. Open a browser, type the printer IP address in its address bar, and press the Enter In case a website security certificate is displayed in the browser, then click on Continue. This then opens Embedded Web Server information page.
    • Click on the tab Web Services. In case the Web Services Summary web page is displayed, then it is already enabled. However, if the Web Services Setup web page is not listed, then click on Continue, and select Enable or Turn On.
    • Follow the instructions on the screen to enable the Web Services. Then, send a document or an ePrint job. In case the issue persists, then proceed to the next HP wireless printer troubleshooting step.

Check Print Job Requirements and ePrint Email

Confirm the ePrint job is configured correctly and the email attachment file type is supported.

  • Confirm the below ePrint email requirements
    • Enter the printer email address in the field ‘To’. Multiple email addresses might end up in cancelling the print job.
    • Add some text in the field ‘Subject’. Note that leaving the subject field blank might also cancel it.
    • Attach no more than ten items to the e Else, ensure the email’s total size, comprising attachments, is 10 megabyte or less.
  • Confirm the attached file type is compatible
    • Photograph files should be JPG, BMP, GIF, PNG, or TIFF. The photos should have a vertical and horizontal resolution of hundred pixels or higher.
    • Documents should be TXT, HTML, PDF, PowerPoint, MS Word, or Excel. Also, note ePrint cannot print encrypted, digital signed or password protected files or documents.
  • Confirm the email account has access to ePrint.
  • Confirm the settings of ePrint match the print job preferences
    • Print settings by default: The ePrint prints one-sided color documents in the exact orientation as the actual document. A document can be printed on an A4 paper or letter, and a photo can be printed on a 4 x 6 inches paper.

Resolve the Network Connection for the Printer

Fix common HP printer problems that prevent the device from connecting to the local network.

  • Ensure the wireless signal of the printer is on, and it connects to the exact network as the mobile device or computer. Some HP printers have a Wi-Fi icon with a blue light on their control panel. Ensure the said light on the printer is not blinking but on.
  • Many printers of HP have a wireless configuration wizard in their control panel Wireless Settings or Network Use the said wizard to connect the HP printer to the office network.
  • Move the computer and printer closer to the Wi-Fi router, but no more than 1.8 meters. The wireless signal can be weak at a greater distance. Also, position the computer and printer so that a metal object emitting radio signal does not interfere with the Wi-Fi signal.
  • Restart the router. For assistance with that, check in the router’s user manual, or contact your internet provider or the network administrator.
  • Check the router’s band setting as well. Several routers can function in both 2.4 GHz and 5 GHz frequency bands, but not all printers of HP support them. Ensure the 2.4 GHz router band is turned on and broadcasting. In case the wireless router broadcasts separate SSIDs for each band, then connect the printer to the respective 2.4 GHz band network name.
  • Firewall might prevent the wireless printer from accessing the system. Set up or change the firewall’s setting to make it allow wireless printing.
  • The printer can also bypass automatic IP address assigned by DHCP. Instead, use a valid IP address for use on the local network.

If you still come across any issues, get in touch with our printer support professionals for HP wireless printer troubleshooting.


How to Troubleshoot Print Quality Problems on an HP Printer

This how-to guide is for faded or streaked printouts, black or colored ink not printing, printouts with fuzzy or blurred text, ink smears or streaks, or other issues while printing on an HP printer that belongs to DeskJet 1510 or 2540 all in one or standalone models. If you find that quality of a document or photo printout is not up to the mark in your HP printer, try the following steps to troubleshoot the issue.

Use Authentic Ink Cartridges

The printer manufacturer recommends using genuine ink cartridges or toner supplies for best quality outputs. That cannot be guaranteed in case you are using a third party’s remanufactured or refilled cartridges. However, if you are using HP’s cartridge, continue to the next step to troubleshoot printer issues.

Keep your HP Printer Inactive for Some Time

Sometimes, issues related to print quality can be fixed by keeping an HP printer inactive for ideally half an hour. Prior to printing again, allow your printer some rest. If the issue persists despite that, move on to the next step.

Check the Printing Paper

Follow these pointers to ensure that the paper is appropriate for printing. In case it is inappropriate, reload new paper into your printer’s paper tray.

  • Load the Paper into the Tray with the Print Side Down

Many printing papers have non-printing and printing sides, such as photo papers and other special media. Typically, smoothest side of the two is the print side and the non-print side has paper manufacturer’s logo.

  • Avoid Using Curled or Wrinkled Paper

Load clean and wrinkle free papers into your HP printer.

  • Use the HP Recommended Paper as Per Printing Media

To get the best results, you have to use the plain paper or photo paper recommended by the printer manufacturer.

  • Carefully Store the Paper

It is recommended to store the paper package on an even surface and away from moisture. Load ten to twenty sheets of photo-quality paper into the paper tray only prior to printing, and store the other sheets inside a resalable or airtight plastic bag.

  • Try Using a Distinct Paper

This will help you determine if HP printer not printing the proper way due to paper-related issues. Note that damaged, unsupported, or inappropriate paper can also leave streaks in a printout.

Crosscheck Print Settings in Windows

Ensure that print settings are configured correctly in the Windows computer. For that, follow the steps mentioned below.

  • In your printing software, click on File and choose Print. This will launch the print window.
  • Open the dialog box of print Properties.
  • According to the print job, you may want to consider changing the below settings and confirm the changes by clicking OK option in the software.
    • Paper Type: In case you are printing on a photo paper, choose the respective paper type.
    • Print Quality: To improve the quality of printouts, choose Best quality setting or mode. To take printouts relatively quickly and with an acceptable quality, you can choose Normal You would also have a Draft mode to lower quality but improve speed of printing.
    • Paper Size: In case you are printing a differently sized paper than what you usually use, choose the right paper size in the software.
    • Black and White: In case you want to take printouts only in monochrome, select the option for that such as Grayscale.

Replace Ink Cartridge if Required

Replace Ink Cartridge

Generally, a printer displays a warning in case it is running out of ink. That can be an indication that cartridge needs replacement. Although in case you have a new cartridge and come across a “low ink” warning, it may be a cartridge malfunction. There are ways to bypass an unwanted “low ink” warning, which is one of the common printer issues, but it may also be true.

Align your HP Printer after Installing a New Cartridge

You should do this for best possible print quality.

  • Open the multifunction printer’s scanner lid.
  • Place the cartridge alignment paper with its print side facing down on the scanner glass’s right front corner. If you have a user manual or an online document illustrating how-to place it, refer to that.
  • Close the lid.
  • Press on the Start Copy button on the printer’s front panel. The device then aligns installed ink cartridges. Take a test print after doing this step.

Manually Clean the Area Surrounding Nozzles of Ink Cartridges

Do this only if the printout has track marks or smeared text. For that, you will get instructions on the manufacturer website or in the user manual. In case the test print comes out clean, proceed to the subsequent step to troubleshoot HP printer problems.

Clean the Cartridges Automatically

The quality of printouts may be affected if ink cartridges are clogged, so you would have to clean those many times in order to restore the quality. You can clean ink cartridges using the option for that in the printer software. After that, take a test printout. In case it has acceptable quality, you are good to go. In case not, follow on-screen prompts to run the second level clean after half an hour. In case the print head is poorly clogged, then it may necessitate another automated cleaning.

If the print quality issue is due to the cartridge itself, then you would have to replace it or get company warranty service. If you come across HP printer problems, get in touch with our service professionals via our helpline to service the device or software.


3 Common HP Printer Problems Resolved

Computer printers are one of the necessary and handy electronic devices out there. Most businesses heavily rely on this electronic gadget to meet their work needs. This is because computer printers allow businesses to easily print documents to a usable format. HP is one of the leading manufacturers of computer printers and millions of users from all over the world use HP printers.

Most of the HP printers offer reliable and satisfactory performance and they help customers to print tons of documents every day. However, just like any other electronic device, HP printers also encounter issues from time to time. HP printer not printing anything issue is one of the frustrating HP printer problems that affect of thousands of users.

It is true that issues like HP printer not printing anything can be annoying when you are at something urgent, but they can be easily resolved through simple troubleshooting steps. Unfortunately, several computer users do not know how to perform these HP printer troubleshooting steps. In such a situation, it is best to contact our printer support technicians, and we will help you through the process.

Below are some of the common HP printer issues that you may experience with your HP printer. As said, these can be resolved easily if you followed the steps mentioned here to the point. Yet again, it is always better to rely on printer tech support experts, if you do not know what you are dealing with.

Paper Jams

One of the most common issues with HP printers is paper jams. Paper jam is a term that is used to describe a situation when printing materials (it may or may not be paper literally) get lodged or stuck into a computer printer. Users who experience this printer error will not be able to eject or remove the printing material. This means that the entire printing operations of your business will come to a halt if you encounter paper jams.

If you fail to regularly clean and maintain your printer or if you unintentionally use a wrong type of paper, then you may experience this HP printer issue. However, using the correct paper type and properly cleaning your printer at regular intervals will help you to stay away from this annoying HP printer error.


Some HP printer models are a little bit more susceptible to paper jams. For instance, HP printers that vertically hold the paper and pull it down through the device will certainly encounter paper jam issues occasionally. These models are not suitable for heavy use. So, if you are using such a printer in your office for heavy printing tasks, consider replacing them with newer HP printer models.


Ghosting is often regarded as one of the most annoying HP printer issues, which puts the printing operations of an office to a halt. Ghosting is actually a condition in which images get printed without any issue but the frustrating part is that low-quality image or text from the main document may also appear in the final output. These issues are usually predominant in the case of LaserJet printers.

Usually, ghosting issues in computer printers happen when there is an issue with the power port, which is providing power to the device. So, users who experience this issue should initially plug in the printer to a different power source. You also need to reboot the computer as well as the connected devices to see if that works.

Another important thing users should note is that the consumable parts in your printer such as the imaging kit and drum can be used for printing a certain amount of pages. If you have already exceeded the number of pages, then you might need to replace all those consumable parts in order to solve the ghosting issue.

Printer Driver Issues

A recent survey revealed that many computer users are not bothered to update the apps and other programs in their PCs to the latest version. Shockingly, most of the computer printer issues that you are experiencing might be due to the use of an obsolete printer driver. This means that updating the printer driver of your computer to the latest available version might help you to fix at least a few of the HP printer problems.


Note that if you have recently updated the operating system of your computer to Windows 10, then you might not be able to print documents either. This is because the printer driver, that you used in the older versions of Windows are not supported by the new operating system. You need to install the latest printer driver updates available to fix the issue.

If you are not able to find the latest version of the driver or continue to experience printer driver issues even after updating the driver, you should get in touch with our printer support professionals for assistance. The problem might be due to incompatible software or a malware issue, in which case, it is better to leave the troubleshooting part to the experts.


How to Perform Duplex Printing

It is possible to print on both sides of a sheet of paper. This is called duplex printing, and the option is available on most printers. The majority of these offer automatic duplex printing, while the rest require reinserting the pages manually after you are done printing on one side (manual duplex printing). First, see if your printer supports either of these two. Duplex printing is much easier than troubleshooting when Windows cannot connect to the printer.

Check if you Have an Automatic Duplex Printing Option

To figure out whether automatic duplex printing is possible on your printer, check the manual or ask the printer manufacturer. Alternatively, do the following.

  • Go to the File Choose Print.
  • Go to Settings and choose Print One Sided. If you see Print on Both Sides, it means duplex printing is possible on this model.

Print One Sided.

If the machine is a combination of printer and copy machine, and the latter supports two-sided copying, then the printer probably has an automatic duplex printing option. If Windows cannot connect to the printer for some reason, call a PC technician to fix that.

Manual Duplex Printing

If your printer does not have the automatic duplex printing option, there are two ways to get around that. The first one is to print on one side of several sheets, and then manually feed these again, but face down. In Microsoft Word, you can take the following steps.

  • Go to the File Choose Print.
  • Go to Settings and choose Print One Sided. After this, choose Manually Print on Both Sides.

Print One Sided.

Word prompts you to turn the stack over and feed the pages back in. When using manual duplex printing, it is wise to confirm the right way to reload pages based on the printer model.

Print Even and Odd Pages

This is the second way to circumvent the lack of an automatic duplex printing option. Here, you will need to take the following steps.

  • Go to the File Go to Settings and choose Print All Pages. After this, choose Only Print Odd Pages. Choose Print.

 Print All Pages

  • After the printer finishes printing the odd pages, flip the stack. Then, go to Settings and choose Print All Pages. After this, choose Only Print Even Pages. Choose Print.

 Only Print Even Pages

If you have questions regarding this or if you have HP printer problems you need solved, such as when Windows cannot connect to the printer, give us a call on 844-203-1881. Our experts will fix your problem in no time.


How to Clear Stuck Print Jobs on Windows 7 for HP Printer

If print jobs are stuck in the print spooler, and you cannot cancel it manually, you need other ways to get the printing system to function normally. The print job may get stuck when trying to take printouts on any printer, so this is not necessarily a troubleshooting method for HP printer problems alone; although the steps may vary slightly for other printers.

Manually Delete Print Jobs and Restart the System and Printer

  • First, shut down the printer using a power button on it and unplug its power cord.
  • Save the work in case it is not saved. That is because once you apply these steps, the present print jobs will be lost and you will have to initiate a new print command.
  • Open the Services in Windows 7. For that, press Windows and R keys simultaneously, type in services.msc in the Run dialog box, and press Enter.


  • In the pop-up window, scroll down to find Print Spooler, right-click on it, and select Stop. Once the spooler service has been stopped, exit the window.
  • Then…………………………………………………………………………….. navigate to C:\Windows\System32\Spool\PRINTERS and delete the files inside the folder titled Printers. When done, restart the computer.


  • In the meantime, ensure the printer’s power cord remains unplugged for 1 minute at the least, and then plug it back on the wall socket.
  • Try to take a printout again. In case you get the printout, you are good to go. However, if HP printer not printing anything, move on to the next step.

Uninstall the Printer Driver and Reinstall it on Windows 7

Note that the troubleshooting step outlined below for stuck print jobs is only for Windows 7 users. This can help reset the system files related to the Windows printing software.

  • Disconnect the printer’s USB cable connected to the PC.
  • Click Start button, search for Devices and Printers on the search box, and open it.
  • Right-click on the printer icon and choose Remove Device from the pop-up menu.
  • Reboot the computer. Then, download the corresponding software of the HP printer‘s model from the manufacturer website.
  • Install the downloaded printer software as per the instructions given on the website. In case the HP printer connects to the computer over a USB cable, connect it only when you are prompted to do so while installing the software.

See to it if reinstalling the corresponding driver fixed the issue on Windows 7. In case not, contact our printer support technicians for advanced assistance.