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printer-issues

Troubleshooting your HP LaserJet When it Fails to Pick Up Paper

One of the frequent problems faced by the HP users is that the Laserjet printer fails to pick up the paper. It might also be possible that the printer is picking up multiple papers from the printer tray. These problems might cause you great inconvenience if you are in the middle of some important work. Thus, it is essential to bear a few things in mind to fix this issue if it appears while you are working. Below are a few tips to troubleshoot the system yourself and fix the HP printer problems.

If the printer does not pick up the papers, you may try the following steps and try to make work.

  • Firstly, open the printer and eliminate the jammed sheets of paper if there are any. Make sure that there are no remains of torn paper in the tray or inside the printer.
  • Load the tray with the exact size of the paper that is allowed.
  • Check if the paper size and type are adjusted correctly on the control panel of the printer.
  • Ensure that the paper guides in the tray are marked correctly for the paper’s size. Check and adjust the guides towards the right markings on the tray.

Note

Make sure that you do not adjust the paper guides towards the paper stack. Always adjust them to the precise indentations on the tray.

Check again if the humidity conditions of the room follow the specified limits. It is important to keep the papers in a dry atmosphere to prevent them from being spoiled. They are usually sold in moisture-proof wrappings.

You also need to verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In case the paper is exposed to a certain level of humidity, it is possible that the papers absorb moisture. If this happens, you should remove the top 5 to 10 sheets of paper from the bundle of papers.

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Paper Pickup Error

Furthermore, if the papers are placed in a low-humidity area, they are bound to build static electricity over time, causing them to stick together. If this happens, you have to remove the papers from the printer first. Then flex the stack by firmly holding them at both ends and bring the ends upwards using your hands to form a U shape. Once you have done this, do it in the reverse direction, and make another U. Now, shift the sides and rotate the papers in your hands. Now the longer side is in your hand. Flex the sides upwards to form another U. Repeat the same in reverse direction.

Other Actions to Follow

  • See if the printer keeps going offline; ensure that it is online while you use it.
  • Ensure that the printer control panel is displaying a prompt to feed the paper in manual mode. Then load the paper and continue.
  • It is also possible that the rollers above the tray are contaminated. Clean this with preferably a lint-free cloth dipped in warm water. If possible, try to use distilled water for this purpose.
  • There is a possibility that the tray rollers could be worn. Go ahead and inspect the rollers for the presence of smooth surface around the entire circumference. Sometimes, only one side is worn, so make sure you check it thoroughly.
  • In case there are smooth areas, you should check the Supplies Status Page and see if the Fuser (Maintenance kit) is running low and whether it needs to be replaced. These rollers arrive with a kit.
  • Replace the tray rollers if necessary.

If the printer picks up several sheets of paper, you have to run the following checks as well.

  • Take out the stack of paper from the tray. Now flex and rotate it to about 180 degrees and flip it. Without fanning the paper, return the stack to the tray. Note that fanning the paper will give rise to static electricity build up. Instead of doing this, you can flex the stack of paper by holding it on either end to make a U shape and repeat the process as mentioned earlier.
  • Make sure you always use paper that meets the HP specifications in this printer.
  • Look into the state of the papers and make sure that they are not folded, wrinkled, or damaged. If need be, use another set of paper.
  • Check if the tray is not overfilled. The stack-height markings shown in the tray will give you a fair idea about this. If it is overfilled, take the stack out, straighten the papers and return only a part of the papers to the tray.

If you need any further help with printer problems or if your printer keeps going offline despite having all the cords and wires connected properly, get in touch with our printer support team for a quick analysis.

Categories
printer-issues

How to Resolve Driver Package of Printer Cannot Be Installed

There are instances where users are unable to install the right printer driver in Windows PC. An error message appears when the operating system is not successful in installing the necessary drivers. Below are some ways to troubleshoot the issue.

With the Printer Troubleshooter

Run the printer troubleshooter in Windows, and check in case it detects any issues and resolves them.

  • Press the Windows and R keys at the same time, type Control Panel in the dialog box, and press the Enter key to open it.
  • Type Troubleshoot in its search bar at the upper right side, and select the Troubleshooting from the search results.
  • In the next menu that opens, click on View all link situated at the window’s left side. Then, the OS will populate all available troubleshooters in the PC.
  • Go through the options available until you find the one titled Printer, and click on it.
  • Check the Run as administrator option and Apply repairs automatically They will make sure that it finds maximum issues, and fixes are applied quickly as well.
  • Follow the instructions on the screen, and wait for the troubleshooting process to finish.

Stop the Print Spooler Service, Delete Printer Files, and Restart the Service

Try stopping the print spooler from the list of Windows services, deleting temporary internet files, and restarting the spooler service. It could be that drivers are unable to function correctly owing to any discrepancy, and restarting the spooler might resolve it.

  • Press Windows and R keys simultaneously to open the Run dialog box. Type services.msc in it and press the Enter
  • In the list of services, scroll down to and locate Print Spooler. Right-click on the service and select Properties from the shortcut menu. Click on the Stop button under the General tab, and press on the OK button to confirm the change.

Print Spooler.

  • Once it is stopped, you can delete printer files in your system. For that, open Windows Explorer, then type and enter the path mentioned below.

C:\Windows\System32\spool\PRINTERS

Permission might be required to access the PRINTERS folder. If prompted by the OS, then select Continue.

  • Delete files in the folder, and then close the window.
  • Now, go back to the General tab in the Print Spooler Properties, and Start Also, make it a point to configure its Startup type as Automatic.
  • Now, retry installing printer drivers.

For your information, restarting the spooler service or reinstalling the drivers might resolve printer keeps going offline issue, depending on what caused it.

Update Printer Drivers

You can update the driver of your printer manually, or let Windows Update do the task. If your printer driver is unavailable through the Windows Update option, then you have to try downloading it from your printer manufacturer website, and install it.

  • Launch the Run dialog box as mentioned above, and type devmgmt.msc in it and press Enter.
  • In the Device Manager window, go to all hardware and right-click on the printer hardware, and select the Update driver option from the context menu.
  • Now, How do you want to search for drivers dialog box appears. Select the Browse my computer for driver software option, and continue.
  • Browse and select the downloaded driver file, and update it by following instructions.
  • Reboot your system, and check if the issue gets fixed.

In case you are not able to update the drivers manually, you can try using the OS update to search for distinct drivers available on the internet, and update it automatically. This might fix the issue, as important Windows updates roll out aimed at the bug fixes in the OS.

  • In the Start Menu search box, type Windows update. Click on the respective search result, which appears.
  • In the Update Settings, click the button that reads, Check for updates. The OS will then check for available updates automatically, and then install them. You might be prompted to reboot the system for the changes to take effect.
  • After the update, check if the issue got resolved.

Uninstall the Printer

In case the aforementioned methods do not work, then try uninstalling the problem printer, and update it.

  • Open the Device Manager as mentioned above.
  • Right-click on the printer hardware, and select Uninstall device from the pop up menu.
  • After it is done, try the update steps mentioned just above, and then add the printer.

Note that in case your computer does not detect the network printer, try resetting the router, and reconnect your PC and printer. As a precaution, you should restart the router occasionally in order to avoid issues such as these. If you still come across any driver related issues, including printer keeps going offline, get in touch with our printer service professionals through the toll-free number for a solution.

Categories
printer-issues

How to Troubleshoot Printer Offline Status on Windows 7

A “printer offline” status on Windows suggests that the system failed to communicate with the connected printer. That can happen due to errors in connection, poor configurations, faulty drivers, or if there are plenty of print jobs pending in the print queue. Regardless, you will not be able to take printouts unless you turn the printer online. Many people complain that their printer keeps going offline on Windows 7, and that can be due to many causes; so you have to start troubleshooting the error from the scratch.

Make Sure the Print Connections is Fine

Firstly, ensure that USB cable used to connect the printer to the PC is not loose or damaged. If required, replace it. Also, try to unplug the USB cable and reboot the computer and the printer. Also, ensure that the printer is connected to a working wall socket or power strip to eliminate both possibilities. In case if it is a wireless printer, restart the Wi-Fi router since that may also cause network failures making the printer to go offline.

Install Latest Printer Drivers

In case the printer driver is outdated or is incompatible with your Windows OS version, you may have to download and re-install the latest update of the driver from the printer manufacturer website. So check that before you proceed to the next troubleshooting step.

Fixing the Printer Offline Error

The below troubleshoot can work if a change in printer spooler settings has caused the printer offline error. If this does not help, contact tech support team to troubleshoot the printer keeps going offline error on Windows 7.

  • Press Windows and R keys simultaneously to launch Run In that dialog box, type services.msc and press Enter.

Windows

  • In the new window showing the list of Windows Services, scroll down to and find Print Spooler. Double-click on that to manage print jobs.
  • In the Print Spooler Properties, configure Startup type of the service to Automatic. If spooler startup is set as Manual, then click on the drop-down menu to change it.
  • Now, click on Start button and wait until Windows starts the spooler service. Once it completes, click Apply button and confirm the changes.

If changing the status of print spooler or rectifying its setting to how it should be configured fails to resolve printer offline error, move on to the next troubleshooting step.

  • Press Windows key, and choose Devices and Printers from the Start Menu.
  • Right-click on the printer and select See what’s printing from the pop-up menu.
  • In the new window, click Printer tab and deselect Use Printer Offline option from that.

If the printer keeps going offline despite trying all these solutions, get in touch with our technical support team to troubleshoot the issue.