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printer-issues

How to Fix Canon Printer Status Shown as “Offline” in Windows

Like any hardware, even a printer has bugs and issues while interacting with a different system. One of these issues is that it shows “offline” even when it is properly connected. First, ensure it is connected with all the electrical outlets and you are network-connected.

Reconnect your Printer to Wi-Fi

Before getting into other workarounds, reconnect the device to your Wi-Fi router. You can ‘Forget’ the router from your printer by accessing the settings of it. Then, reconnect it. Your printer model might be different, but the following steps to connect it to a Wi-Fi network are pretty much the same.

  • Press and hold your printer’s Wi-Fi button until the Wi-Fi light starts blinking.
  • Once you are certain it is blinking blue continually, head over to the router, and press its [WPS] button.

The Wi-Fi light will continue to blink while searching for the available networks. It will continue to blink when the printer is connecting to your access points. When the device connects to it, the Wi-Fi light on it will remain lit.

Restart the Print Spooler Service

The spooler service is responsible to manage print jobs sent to a computer printer. Usually, it is visible to users, and they can cancel print jobs being processed. It also lets them manage print jobs presently on the waitlist. Try restarting the spooler service and verify if this fixes the issue.

  • Press the Windows and R keys at the same time.
  • In the Run dialog box, type services.msc, and press Enter.
  • In the list of Windows services, click on any service and keep pressing P until Print Spooler is highlighted.

Print Spooler

  • Right-click on Print Spooler, and choose Properties from the pop-up menu.
  • In the General tab, click on the Stop button under the Service status, and click OK to save the change.

Print Spooler,

  • Now that the service is disabled temporarily, focus on deleting the printer files. For that, open Windows Explorer, and navigate to C:\Windows\System32\spool\PRINTERS. Permission might be required to access the PRINTERS If prompted by the OS, click Continue.
  • Once you are in the folder, select and delete the files in it. Then, you are good to close the window.
  • Now, go back to the General tab, and Start the spooler service. In addition, make it a point to keep the spooler’s Startup type as Automatic.
  • Reboot your PC and check if your printer connects properly.

Disable “Use Printer Offline” with Settings App

Another workaround for the issue is taking away Windows’s capability to work with the device when it is offline. Configuring this will make sure it only works when connected properly to your PC. You can revert the changes if this does not fix anything for you.

  • Click on the Start button, and open Control Panel.
  • From it, choose Hardware and Sound.
  • In the subsequent window, click Devices and Printers.
  • Right-click your printer name, and select See what’s printing.
  • Click Printer at the top left, and ensure Use printer offline in the drop-down menu is unchecked. It is unchecked in this case. Once you make the changes, click on Cancel all documents, and try reconnecting your printer.

Update Canon Printer Drivers

If both the aforementioned solutions do not work, then it means there is an issue with your Canon printer drivers. First, uninstall and reinstall it manually. You can download the Canon printer drivers from its official site. Make sure you download the right one for your model from the list of printer drivers on the Canon website.

  • Launch the Run dialog box as mentioned above, key in msc in it, and press Enter.
  • Navigate through the list of hardware in the Device Manager, open the Print queues sub-menu, right-click the printer hardware and choose Update driver from the pop-up menu.
  • Then, Windows will prompt you with the question, “How do you want to search for drivers?” Choose Browse my computer for driver software, and proceed.

Select the downloaded driver with the browse option when it pops up and update the driver accordingly.

  • Reboot your system and verify if the issue gets fixed.

Note: If you cannot update any of your Canon printer drivers manually, then you can also choose Search automatically for updated driver software. Selecting this option will make the OS search the internet automatically and choose the best printer driver out there.

Uncheck “SNMP Status Enabled”

SNMP is used for the purpose of network management. Simple Network Management Protocol is used to collect info from printers and manage them accordingly. Check if disabling it makes any difference in your case.

  • Locate your printer icon, right-click on it, and choose Properties as explained above.
  • Click on its Ports
  • Click on Configure Port
  • Clear the check mark in SMP Status Enabled by clicking on the checkbox. Then, press the OK button to apply the change and close the window.

Now, verify if the issue got resolved. If it has not, then feel free to get in touch with our printer service professionals through the toll-free number mentioned here for advanced troubleshooting.

Categories
printer-issues

How to Print a Document with Secure Print Assistance in Windows

The secure print is a capability, which lets you send documents to a printer, and they will be printed only when you enter a four-digit PIN number or Password into the printer. Additional functionality is obtained by adding an optional Hard Disk Drive or a Compact Flash memory to a printer.

The PIN can be specified when you submit a print job or document from your computer.

A Printer without Optional HDD or Compact Flash Memory

Documents or print jobs remain in the memory of your printer until any of the following things occur:

  • The printer is turned or switched off
  • The secure print job is completed. On the grounds of security, as soon as your document is printed with the PIN, the print job is removed from the memory of the device.

Before using the secure print option with your printer’s memory, you have to format it.

A Printer with an Optional HDD or Compact Flash Memory

Print jobs remain the memory of the device until either any of the below things occur:

  • The device is turned off
  • The secure document, which you send to it, is printed. For security, as soon as the four-digit code is entered and your print job is finished, the document is deleted from its memory.

Before using the secure printing option with an optional Compact Flash memory or an HDD, you have to format either.

Steps to Use Secure Print

Firstly, send your document to your printer. For that, you can use the following steps.

  • Open a word processor program, click on its File menu, and select the option titled Print. This reveals the Print dialog box.
  • In the dialog box, click on the Properties
  • You will see another printer-related dialog box. In it, click on the Advanced tab, and select Device Options Then, you should be able to see a new set of options, including the Secure Print.
  • Click on the Secure Print radio button to activate the option. Then, a small window appears prompting you to specify the Password.
  • Key in the Password or PIN that consists of four characters or digits, and click on the OK
  • Then, it will return to the Properties dialog box. In it, click on the OK and Apply buttons for confirmation.
  • It will then return to the Print dialog box. Click on its OK button, and the document will be sent to your printer. However, as it is a “Secure” print job, it will be completed until you manually enter the PIN on the front panel of your printer.

Steps to Print the Document

  • Press the Reprint button on your printer’s LCD.
  • The display color will then change, and you will also see a message that suggests that the file is secured.
  • The, press the SET
  • Then, the username will be displayed on its front panel. Note that in case there is more than a printer user, you may need to press either the plus arrow key or the minus arrow key until you see the username information.
  • Press the SET button to choose your username.
  • Then, a list of all secure documents that are submitted by you will be displayed. In case there is more than a document, use any of the above-mentioned arrow keys in order to scroll through print jobs.
  • Press the SET button in order to select the document you need to print.
  • The LCD of your printer will show “PASS NO=0000,” which is when you have to enter the PIN or password. It is the same as the one specified earlier by you. In order to enter it, use both the arrow keys along with the SET For instance, in case your PIN is “4567”, press the plus key until the digit changes to “4”, press the SET button, then enter the second digit by pressing the plus button twice, and press the SET button again. Repeat this until all digits are specified.
  • In case the password entered by you is correct, it will display “COPIES = 1”. At this point, specify the number of print copies you want by pressing the above-mentioned arrow keys, and press the button SET.
  • The LCD color will change and your print job will be completed.
  • Also, note that the print job will be removed from the memory of the device when it is printed for security reasons.

As the printer uses a mechanism, it will be more secure to take printouts this way. If you need further assistance with anything related to printing, get in touch with our printer support professionals through the toll-free number.

Categories
printer-issues

How to Fix Printing Issues with the Cloud Print Service of Google

Google’s Cloud Print is a smart tool to get your job done quickly. However, it is not devoid of its fair share of problems. If you are having any trouble printing with the service, then try the troubleshooting steps mentioned below.

Update the Printer’s Driver and Firmware

When you update the driver and firmware of your printer, it gets the latest improvements and features from the device’s manufacturer. Go to its website to check for any available printer updates, and install its latest driver or firmware. If your printer won’t print documents even after the update, then ensure that you have configured your printer with the Cloud Print. For that, first you will need a printer device that connects to your Wi-Fi network, and a PC with Google Chrome.

  • Turn on the printer, and connect it to the Wi-Fi network by following instructions of its manufacturer. Now turn on your PC, and connect it to the same network.
  • Then, connect the printer to the Cloud Print. If it is a non Cloud-ready printer, follow the below steps to connect. If the printer is not cloud-ready, then ensure the computer used to configure it is turned on.
  • On your Windows computer or Mac PC, go to the system settings, and find the section titled “printing”.
  • Now add the device to the system. Open Google Chrome, sign into it using your Google Account, type chrome://devices in its address bar, and press Enter. Click on the Add printers In the subsequent page, choose the printer you need to share, and click on Add printer(s).
  • Click on Manage your printers to confirm whether it was added.

Also, make it a point to share the printer. For that, sign into Google Chrome using the same Google Account with which you configured, visit the Printers section in the Cloud Print using Google Chrome, click on your printer, and select Share. In the dialog box that pops up, type the Google Account or Google Group you need to share with. Click on Share.

You should also update Google Chrome to the latest available version. Moreover, check the list of printers in the Cloud Print section, and remove any duplicate entries. If your printer won’t print a document still, then try removing it from the said list, and configuring it again. For that, visit the Printers section as mentioned above, select your device, and click on Delete.

Fix Other Issues

If you do not see the printer listed in the Cloud Print section, then refresh the Chrome tab or web page by clicking on the Reload button. In case you still do not see them, then try any of the following steps.

  • Ensure the person who configured the device has shared it with you.
  • Update the browser to its latest version.
  • Ensure your system has its software’s latest available version. To know how to update the software, visit the help page of your computer manufacturer website.

If you are using the printer at school or work, then try seeking the help of your administrator. An administrator should try the following steps, too.

  • Log out of the Cloud Print connector, and log in again.
  • Go to the Cloud Print section, and log in with the same Gmail address.
  • Ensure you configured the device with the system, which has the said connector installed in it. If you are unsure, configure it again.

In case you visit the Cloud Print web page, click on Print and select Upload file to print, and it is shown blank, an extension installed in Google Chrome might be causing the issue. So try disabling the extensions one by one to check in case one of them is the underlying reason behind the error. Try turning off a distinct browser extension each time, and retry printing.

If your school or workspace printer is offline, try seeking the help of your admin. If you are one of them, then try the following steps to fix the printer offline issue.

  1. Check Ports

For the Cloud Print to work in your network, ensure you:

  • Open the ports 80 and 443 in order to allow both HTTP as well as HTTPs traffic.
  • Open the port 5222 in order to allow the XMPP message traffic.
  1. Check Firewalls

Your router might comprise a firewall or be using IP filtering, which can potentially block print jobs. To change the firewall, you need to:

  • Find the router.
  • Open your firewall configuration.
  • Allow traffic in port 5222.

If you still come across the Cloud Print not working issue, then get in touch with our printer service professionals through the toll-free number for an advanced solution.