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printer-issues

How to Clean a Printer’s Printhead

Printheads clog as nozzles get blocked. Knowing the reasons for clogged printheads can also help you do the necessary things to keep them from happening. If this happens, your printer won’t print whatever you send to it.

Printhead Cleaning Cycles

Check nozzles and run printhead cleaning cycles with the menu on the printer before opening the device and cleaning it manually.

Epson® printer models have a quite efficient cleaning cycle, which will often clear out nozzles in a cycle or two. Keep in mind that newer model printers feature longer cycles which use more ink each time you do it. Here is the way to get started with this.

  • Before doing anything else, ensure the printer is not showing errors on its LCD screen.
  • Then, hit the Home button, choose Setup and select Maintenance.
  • Choose Printhead Nozzle Check
  • The device will present a page with colored grids that are designed to show which nozzles are not blocked and which ones are.
  • If there are no gaps, then select Done.
  • However, if a few lines are faint or there are gaps, then choose Clean the printhead option and proceed.

Do not turn off the printer in the course of a cleaning cycle, or else it can cause damage to the device.

When you run a cleaning cycle, you have to take a test print to check the print quality. If you run it twice or thrice, and if the quality thereof has not improved, then let it rest for many hours, as recommended by Epson®. Then, go through a cycle again and check to see if this makes the quality better.

Here are some ways to manually clean the printhead. These are common methods which work on the majority of Epson® inkjet models.

Clean Sponges of Your Printer with Distilled Water

  • Turn your printer off and open its top. Inside the unit, you should see the printhead assembly.
  • When it is not printing, a plastic lever in the printer will pop up. Search for that lever, to the left side of the assembly. Once you spot it, move the lever forward and down in order to release your printhead, and push the printhead assembly to the right side. It may move only an inch or thereabouts initially, but when pushed to a stop position, it clicks. This then releases the printhead assembly, and then you can push the assembly to the side.
  • You should then see sponges, storing ink from cartridges in the printhead carriage. With a plastic syringe or an eyedropper, saturate sponges preferably with distilled water.
  • Move the printhead assembly back over sponges.
  • Allow the distilled water to set for a minimum of 15 minutes. Think about letting your printer soak overnight for the best possible results.
  • Print around eight pages with dense images and text until your printouts come out crisp and clean. If you are not getting fine results, then think about proceeding to the subsequent step in the printhead cleaning process.

Troubleshooting Tips

Distilled Water in the Ink Port

Detach the cartridges from the carriage.

  • With cartridges detached, you will see cone-shaped indents that take ink from the former to the printhead. Those are ink ports, and the device should have one port for each black/color cartridge.
  • With an eyedropper or syringe, put two drops of the water into the port which may be plugged.
  • Replace the cartridges; wait for the device to set up your new ones. If water dripped from its printhead, then wipe it up using a paper towel.
  • Once you are done with that, print about eight pages of images and text to check clarity. If you are not getting good results even then, try the next method.

Clean the Printhead with the Paper Towel

  • Turn off your printer
  • Tear one sheet of the towel in half, then fold it along the length until it is around one-half inch wide.
  • Then, open the top portion of the printer, and search for a roller transporting the paper via the system where its printhead runs over while printing.
  • Fix the towel to the printer roller using tape and apply many drops of distilled water around the center of the paper item.
  • Move the assembly over the towel and allow it to rest for 15 minutes at the least. Allow adequate time for the ink upon the printhead to start to dissolve. Eventually, you will spot a pool of ink on the towel – this is a combination of multiple colors.
  • Repeat with the new damp paper items until you begin to see separate colors from each port. You might just have to repeat the procedure many times to get good results.
  • Finally, put the assembly back in its place, and turn on your printer.
  • Print many pages to ensure each of the ink ports are cleared.
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printer-issues

How to Connect Your Printer to a Wireless Network

Lots of printers come with Wi-Fi, meaning you can print wirelessly from your desktop PC, laptop, smart phone or tablet. You do not need to be placed in the same building or room to take printouts from a wireless device. Most modern printer models have Wi-Fi, but if yours does not, there are still some ways to make it work wirelessly.

However, before you can even start printing, you have to connect your printer to the wireless network. All you will need for this is a Wi-Fi printer and router.

Connect to a Network

A printer with color screen shows instructions on setting up the connection when users first turn it on. The instructions are easy to follow, and you can only proceed with one step before starting with another.

If you miss to set up your wireless connection in the start-up process, then you can establish it afterwards. Look for the setup ‘wizard’ in ‘networking’ or ‘wireless settings’ of the printer menu.

There is more than one way to connect to a wireless home network, and you might just be offered some different options to set up the connection.

Press the Router’s WPS Pairing Button on Prompt

If your router and printer are compatible with WPS, then this should be one of the options in the network menu of your printer. When prompted, just press your Wi-Fi equipment’s WPS pairing button and the similar button to that one on your printer to connect the device to your network.

Connect Using a Network PIN or Key

If your printer does not have WPS, then you will perhaps need to enter a wireless ‘network key’ into your printer with the function keys and its screen, to set up the connection between the device and your router.

Provided that you have not changed your password since, this key will be mentioned in your router documentation.

Establish the Connection on a Windows Computer

  • Click on the Start button, search for Devices and Printers on the box below All Programs and open the link from the search results.
  • In the Devices and Printers window, click on Add a printer
  • In the wizard that appears next, click on Add a network, wireless or Bluetooth printer.

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  • Choose the printer that you wish to use, and click on the Next
  • If prompted by Windows, click on the Install driver
  • Complete further steps, and click on Finish.

If this didn’t work, make use of our expert technicians to get your printer setup easily and quickly.

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printer-issues

How to Fix a Mac Failing to Communicate with a Printer

If you rely a lot on your computer and peripherals for day-to-day operations at the office, you know the kind of frustration that sets in when even one of these fails to operate as it should. A printer can become inoperable from a number of causes. Since several factors are involved in the working of a Mac and printer, you may need to resolve many separate aspects just to get to the underlying cause.

Cables and Connections

In cases where many peripherals and cables are plugged into the computer, your printer’s cable may not be secured tightly, or may have gotten disconnected. This is obviously the first place to check. To fix the connection problem, unplug the cables between your computer and printer, and then plug them back properly. Every Mac model has multiple USB ports; if your printer is still not working despite reconnecting the cables, then try using a different port. Sometimes, USB cables stop working right after being used for a long while.

  • With all required cables hooked up, open the System Profiler app from the Apple menu, and below About this Mac.
  • Click the More Info button, and select Printers. If the printer device is not listed in the System Profiler, try a different USB cable.
  • In case you see more than a printer listed, check whether you have the necessary program installed for a second printer, and try printing to the second model.

Application or Printer Driver Issues

  • If you have been attempting to print from the same app without success, exit it and retry printing from native MAC OS X version’s software, such as TextEdit.
  • If the printer works, there is probably an issue with the software, or with the printer drivers installed in the operating system. In order to stay up to date on all Mac software, you can use the Software Update option to check for and install the latest version, which may improve your system’s performance.
  • In case your printer driver is unavailable or missing, download a copy of it from the downloads section of Mac OS X, or check the website of your printer manufacturer for the same.
  • Follow the on-screen prompts and instructions in order to install the downloaded printer driver that is compatible with the OS version. In addition, go to the website of the software developer to find out whether there is an update, patch or fix for compatibility problems between the software, Mac OS, and your printer.

Network Issues

  • Networked Mac systems via AppleTalk may possibly present their own communication problems. In case file sharing options are not turned on, or browsing is unavailable, your printer cannot communicate with the Mac.
  • Choose System Preferences from Apple Menu, click on the Network icon, choose Advanced, and select Apple Talk. Make sure AppleTalk is active.
  • In case a different printer is active in this menu, try printing to the device. When printing to another wireless printer, though, add it to your network.

If you have updated to Mac OS X Lion, which does not support AppleTalk anymore, these troubleshooting steps do not apply to you.

Delete the Printer and Clear the Print Job Queue

  • If you have been attempting to print from the same app without success, check if there are multiple print jobs in the list. This varies with the printer model. Most brands use a standalone utility app that allows you to check ink levels as well as clear print jobs in the queue.
  • Alternatively, you can use the Open Print Queue feature located in the Print and Fax pane of Mac OS X System Preferences. Select the print job enqueued in the list, and get rid of the same.
  • Remove the printer itself by choosing System Preferences once more, and then Print and Fax. In case the padlock icon in the window is not locked, click on it, and enter your admin login credentials.
  • Choose the minus icon below the Printers panel in order to get rid of specific printers from the list. Add it again by choosing the Add Printer button accompanied by a plus sign. In case the printing issue persists, remove the printer, and add it back.

Repair Permissions

  • Repairing the permissions on a Mac can often solve a ton of issues, particularly when system files have been corrupted. In order to repair permissions, you need to double-click on Utilities in the Applications folder, and open Disk Utility.
  • Click on First Aid, and select the hard drive in the window that opens next.
  • Run the program by clicking Repair Disk Permissions. This will check hard drive for corrupt permissions.

If the issue still persists, get in touch with our printer support professionals on our toll-free contact number for speedy and efficient resolution.

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printer-issues

How to Resolve Printing Issues Related to Word Documents

You might come across certain issues with your printer while working on a Word document, such as an error message saying, “Printer Not Responding”. Usually, such an issue happens due to an error in a specific template or a particular document. Worry not, there are many ways to fix such common printer problems; below are a few troubleshooting steps you can try.

Take a Printout of Another Document on MS Word

Do this as a basic test. If you are unable to print a certain page on Word, you can try to print another page. This will confirm whether the issue is pertaining to a single document or template in MS Word, or whether your printer has run into a technical problem.

For that, open the Word processing software and click the Office Button on the top left corner. Choose New in the resulting menu to open the New Document pop up box. Now select Blank Document in the window and click Create.

Enter some random text in the file to print, and use the Ctrl + S shortcut key combination to save the file on your computer. After you have saved the file, click on the Office Button again, and select Print from the dropdown menu. Alternatively, you can use the Ctrl + P shortcut keys to open the Print command box.

Select the name of the printer in the pop up window and click OK to print the document. If the test print is successful, it means that the MS Word template you used earlier was faulty. So you will have to create a new custom template in order to fix the printing problems. However, you can also try renaming the existing template to see if resolves the printer not responding error.

How to Rename an MS Word Template

  • Exit Microsoft Word, and click on the Start button on the bottom left corner of the desktop screen to open the Start Menu. Type Normal.dotm in the search box.
  • If you cannot find Normal.dotm in the search results, enter %appdata%\Microsoft\Templates in the Start Menu search box and press Enter.
  • A window will open on the screen with the Normal.dotm template in it. If you see the template with an exclamation mark, it confirms that there is some issue with the Normal.dotm template. Right click on it, click on Rename, and change the extension from .dotm to .old

Once you are finished with these steps, create a new document following the previously mentioned steps, and take a test print again. You should be able to take the printouts successfully now. However, note that you may not be able to print the documents made using other templates. So you also need to create a new template and set that as default.

Creating a New Custom Template

  • Open Word and click on the Office Button on the top left corner. Choose New in the dropdown, select Blank Document, and click Create. You can enter any basic data that you want to keep as a template, or leave the file blank.
  • Now click on the Office Button once again, and select Save As from the resulting menu. Click on Word Template in the context menu, and name the file as NewTemplate.
  • Select Local Disk (C:)/Users and open the folder for your computer user name. now go to AppData/Roaming/Microsoft and open the Templates Set this as the location to save your NewTemplate file.
  • When done, open a MS Word document and click on the Developer tab on the top ribbon menu. If you do not see the same in MS Word ribbon, click on the Office Button, select Word Options, and put a tick mark against Show Developer tab in the Ribbon
  • Select Document Template in the Developer tab, and click on the Attach button near the Document template Select NewTemplate.dotm from the pop up box and click Open, followed by OK, to set the template as default.

The above steps would have helped you to fix your printing issues with MS Word. However, these are applicable only if there was an error with the document file or the template. If the printer not responding problem persists, it may be due to some other error, in which case, it will be better to get in touch with our technical support team for further assistance.

Sometimes, the printer won t print error can be due to the print spooler problems, whereas at times, an outdated printer driver can also lead to the issue. So it would be always better to call our printer tech support team to diagnose and fix the problem promptly.

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printer-issues

How to Print a Document with Secure Print Assistance in Windows

The secure print is a capability, which lets you send documents to a printer, and they will be printed only when you enter a four-digit PIN number or Password into the printer. Additional functionality is obtained by adding an optional Hard Disk Drive or a Compact Flash memory to a printer.

The PIN can be specified when you submit a print job or document from your computer.

A Printer without Optional HDD or Compact Flash Memory

Documents or print jobs remain in the memory of your printer until any of the following things occur:

  • The printer is turned or switched off
  • The secure print job is completed. On the grounds of security, as soon as your document is printed with the PIN, the print job is removed from the memory of the device.

Before using the secure print option with your printer’s memory, you have to format it.

A Printer with an Optional HDD or Compact Flash Memory

Print jobs remain the memory of the device until either any of the below things occur:

  • The device is turned off
  • The secure document, which you send to it, is printed. For security, as soon as the four-digit code is entered and your print job is finished, the document is deleted from its memory.

Before using the secure printing option with an optional Compact Flash memory or an HDD, you have to format either.

Steps to Use Secure Print

Firstly, send your document to your printer. For that, you can use the following steps.

  • Open a word processor program, click on its File menu, and select the option titled Print. This reveals the Print dialog box.
  • In the dialog box, click on the Properties
  • You will see another printer-related dialog box. In it, click on the Advanced tab, and select Device Options Then, you should be able to see a new set of options, including the Secure Print.
  • Click on the Secure Print radio button to activate the option. Then, a small window appears prompting you to specify the Password.
  • Key in the Password or PIN that consists of four characters or digits, and click on the OK
  • Then, it will return to the Properties dialog box. In it, click on the OK and Apply buttons for confirmation.
  • It will then return to the Print dialog box. Click on its OK button, and the document will be sent to your printer. However, as it is a “Secure” print job, it will be completed until you manually enter the PIN on the front panel of your printer.

Steps to Print the Document

  • Press the Reprint button on your printer’s LCD.
  • The display color will then change, and you will also see a message that suggests that the file is secured.
  • The, press the SET
  • Then, the username will be displayed on its front panel. Note that in case there is more than a printer user, you may need to press either the plus arrow key or the minus arrow key until you see the username information.
  • Press the SET button to choose your username.
  • Then, a list of all secure documents that are submitted by you will be displayed. In case there is more than a document, use any of the above-mentioned arrow keys in order to scroll through print jobs.
  • Press the SET button in order to select the document you need to print.
  • The LCD of your printer will show “PASS NO=0000,” which is when you have to enter the PIN or password. It is the same as the one specified earlier by you. In order to enter it, use both the arrow keys along with the SET For instance, in case your PIN is “4567”, press the plus key until the digit changes to “4”, press the SET button, then enter the second digit by pressing the plus button twice, and press the SET button again. Repeat this until all digits are specified.
  • In case the password entered by you is correct, it will display “COPIES = 1”. At this point, specify the number of print copies you want by pressing the above-mentioned arrow keys, and press the button SET.
  • The LCD color will change and your print job will be completed.
  • Also, note that the print job will be removed from the memory of the device when it is printed for security reasons.

As the printer uses a mechanism, it will be more secure to take printouts this way. If you need further assistance with anything related to printing, get in touch with our printer support professionals through the toll-free number.