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printer-issues

What to Do When your Brother Printer is Offline?

Your Brother printer could appear offline if it is unable to communicate with the computer. It can be really annoying to see your printer offline when you try to print something urgently. If you find that the status of your Brother printer is offline or paused, you can follow the troubleshooting steps discussed below to bring it online.

Verify That the Printer is on

  • If the screen (LCD) of your Brother printer is blank, it might not be turned. If this is the case, you need to check the printer to see if it is in sleep mode. Wake it up from sleep mode to turn it online.
  • If you are unable to turn on the printer, then you need to ensure that it is connected to a working power socket and that the switches are turned on.
  • If the printer turns on, check the LCD screen for any error messages like Ink/Toner Empty or Paper Jam. If any error message is displayed on the LCD screen, you need to troubleshoot the error to turn the printer online.

Ensure That the Printer is Connected to the PC

  • If you are using a USB cable to connect the printer to the computer, ensure that the cable is connected to both the computer and the printer. You may also try to connect the printer directly to the computer and not through a hub.
  • If you are using an Ethernet cable to connect the printer, you need to make sure that the cable is connected to the router/access point and the printer. If you need the IP address of the printer, you can print the network configuration page.
  • Use the network configuration page to verify the IP address if you are making use of a wireless connection. If the issue persists, you can move on to the next troubleshooting steps.

Ensure That the Printer is Set as the Default One

To ensure that your Brother printer is set as the default printer, you need to go the Printers folder and ensure that there is a check mark on the icon of the Brother printer. The steps to do this are explained below.

In Windows 8 and Newer Versions

  • Press Windows and R keys together to open Run Type in Control in the Run window and hit the Enter key to open Control Panel.
  • Click on Hardware and Sound and select Devices and Printers.
  • Ensure that the icon of the Brother printer is checked.

In Windows 7

  • Click on Start and select Devices and Printers.
  • If there is no check mark on your Brother printer, you need to right click on the icon of the printer and choose Set as default printer from the available options.

Remove All Print Jobs from Devices and Printers Window

  • Right click on the icon of the Brother printer, select See what’s printing, and then choose Cancel All Documents.
  • If you find that Cancel All Documents is grayed out, you need to select Open as Administrator. Type in the administrator password and click on Yes.
  • Now you will be able to select Cancel All Documents.

Check the Status of the Printer in Devices and Printer

If the Status is Offline

You need to check if the status of the printer is offline. If it is offline, follow the steps explained below.

  • Right click on the icon of your Brother printer and choose See what’s printing, Printer, Use Printer Offline.
  • If you find that the Use Printer Offline option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If the Status is Paused

Check if the status of the printer is Paused. If it is shown as Paused, follow the steps explained below.

  • Right click on the icon of your Brother printer, choose See what’s printing, and then select Pause Printing.
  • If you find that the Pause option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If a Copy of the Brother Printer Icon is Listed in Devices and Printers

There might be a copy of your Brother printer listed with the same name in Devices and Printers. This can be created when you:

  • Change the USB port on the computer to which the Brother printer is connected.
  • Install the same printer driver more than once.

Presence of more than one copy of the same printer in Devices and Printers will make some of the copies of the printer not working properly. In such a case, you will need to select a copy that you know is working. For help with that or any other concerns with your device, get in touch with our printer tech support team over the toll free number listed above.

Categories
printer-issues

Steps to Manually Install a Canon i960 on a Mac

It is pretty simple setting up a printer on a Mac. What most people have an issue with is the machine malfunctioning for no apparent reason. Whenever the printer is not responding Mac users tend to call for technical assistance, which is always a good idea, especially when they are not well versed in tackling the issue themselves.

To normally install a Canon i960 printer, you only need to connect it to the Mac, turn it on, and allow the computer to automatically install the new peripheral. The automatic method works almost every time, but there is the chance that it will not, in which case you get stuck having to install the printer manually. Assuming you do not require canon printer repair, following are the steps (in three sets) you need to follow to manually install a Canon i960 printer on a Mac. These should work for Yosemite and older versions of OS X.

Setting it Up in the Printer & Scanner Preference Pane

  • Connect the printer and the Mac with a USB cable.
  • Ensure the printer is configured rightly in terms of ink and paper.
  • Turn it on.

1

  • Bring up System Preferences by selecting this from the main menu. Alternatively, choose System Preferences from the dock.
  • Select the preference pan marked Printers & Scanners.
  • See if your printer is listed here. If yes, skip to the final set of steps.

If the Printer is Not Listed

  • Hit the plus (+) button next to the bottom left corner of the sidebar, to start the process of adding the printer.

 2

  • A new Add window comes up. Here, choose the Default
  • This will show your printer in the list of those already connected to the Mac. Choose the one you are going to install, which in this case is a Canon i960.

3

  • Wait for the bottom part of the window to fill with information regarding the printer, such as its name, location, and assigned driver.
  • Your Mac is meant to auto-select the driver for the printer, following which the name of the driver should show up. If you see that, then skip ahead to the final set of steps. If you see Choose a Driver instead, move on to the next step.
  • If your computer could not find a suitable driver, maybe you can do that. Click on Use: and then Select Software. This will bring up the Printer Software
  • Move down and locate a driver that matches the model of your printer. If there is no specific driver you can use, try a generic one instead. If you do find a specific driver, choose it and hit OK. After that, hit Add, and then skip ahead to the final set of steps.
  • If the list shows no matching printer driver software, try visiting the manufacturer’s website and downloading the most recent version they have put up for your particular printer model. The Canon i960 has a driver for OS X Snow Leopard, for instance, but this may work with other versions of the OS if you are willing to take the risk of installing it.
  • Install by following the prompts, and once that is done, go back to the preference pan marked Printers & Scanners. If you made no mistakes, the printer should now be visible in the sidebar. Skip ahead to the final set of steps.
  • If the printer failed to be automatically added to the list, repeat this set of steps until that is taken care of.

Making Sure the Printer is Working

  • You have either hit the Add button or auto-added the printer somehow. At this point, you are ready to find out whether the peripheral is working.
  • Bring up the preference pan marked Printers & Scanners.
  • Choose your particular printer from the sidebar, and wait for information about it to fill the right-hand portion of the window.

3-1

  • Hit the Open Print Queue
  • This will bring up the Print Queue Choose Printer out of the menu bar, and then hit Print Test Page.
  • This will bring up a test page in queue window, and it will get sent to the printer to check if the latter is working. This may take some time, so be patient. Most printers carry out calibrations before making their first print, so find something to occupy yourself while that is happening.
  • If the test print comes out fine, your printer is all set to use.

After performing all the steps mentioned above, if the printer is not responding Mac users should call for technical assistance. You can call us for that as well as other printer-related problems at 844-203-1881.

Categories
printer-issues

How to Troubleshoot ‘Printer Not Responding’ Error on Mac OS X

One commonly seen error message on Apple computers featuring Mac OS X, features a pop up announcing that the printer is not responding to printing queries. If you come across “the printer is not responding Mac” queries while using a multifunction printer, try the below steps to fix the error.

If the Printer Is Connected Over a Wi-Fi Network

  • Turn off the printer, wait for half a minute, and then turn it back on.
  • In case “the printer is not responding Mac” error persists despite restarting the compatible printer, apply the below setting on the OS:
    • Click on the Apple drop-down menu, ND choose System Preferences

From the section titled Hardware, choose Print and Fax

Hardware

Click on the Plus sign, and highlight the printer in the Bonjour

Bonjour

    • After that, click on Add.

Note that if the printer is nowhere to be found in that list, you need to verify that it’s connected to the wireless network. For instructions on that, refer to the user guide that came with the model.

If a USB Cable Is Used For Printer-PC Connection

If you are using a USB cable to connect the printer and Mac PC, ensure that this is securely connected to either port. Furthermore, make sure that USB 2.0 cable is used for this, and that the distance from the computer to printer is less than 6 feet. In case the error persists despite ensuring this, try the below things:

  • Ensure the cable it is connected securely to a USB port.
  • From the Apple drop-down, choose System Preferences.
  • From the Hardware section, as before, choose Print and Fax.
  • Connect the USB cable’s other end to the computer.
  • When the Mac detects the printer, the latter appears in the list of printers. Otherwise, reconnect the cable to another open USB port on the computer.

If you are not able to print with the USB connection, but a wireless connection works, it is likely a third-party printer driver conflict that is causing the issue. So, check under Apple Menu > System Preferences for a third-party software and uninstall it. In case you come across printer connectivity issues on any OS, contact us on our helpline and talk to one of our technical support team members.