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printer-issues

How To Troubleshoot Connectivity Problems Of WiFi Printer

WiFi printers is one of them most useful output device that can ease the work of people in a closed area. It helps the users to connect to the device without any data cable and can print anything very conveniently. However, some people have reported that even if the computer and the printer are connected to the same network, it shows a notification that the wireless printer is offline and restrict them to use the same. This can happen due to many reasons and some tips for wireless printer troubleshooting are as follows.

Try Other Modes Of Connection

If you are not able to access the printer through the wireless network, it would be better to check the connection. The user must make sure that the printer and the computer is in the same network. Reconnecting the device to the network may also help in solving this issue. However, if it is still unavailable even after reconnecting, it would be better to change the mode of connection, which is to switch the device to wired mode.

Make Sure That The Printer Is Not Engaged

Wireless Printer Troubleshooting

In most of the offices there will be so many computers in their local network and only one printer for all those users. It is an economical and effective set up because printer is not something that is used all the time. But the main problem with this setup is that if more than one person needs to take some prints one will have to wait till the other person completes. Therefore, if you are getting a notification that the printer is offline while trying to use a wireless printer in the workplace, it would be ideal to check whether someone else is using the same before moving to further troubleshooting procedures.

The above mentioned are some of the main problems and their remedies associated with wireless printers. If your printer is taking more than an optimum time to respond or if it is not responding, it is necessary to check the connectivity. If the connections are all good and the printer is still not responding, try rebooting the device and reconnecting it to the network. If that is also not effective, it is better to inform your customer service center and seeking technical support from the experts.

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printer-issues

How to Troubleshoot Wireless Printer Not Printing

As technology gets more and more advanced, it gets more complicated and thus, more error-prone. This is also true of wireless printers. These wireless devices work fine for a while, and then when you need an urgent document, it will not print it. If you have come across the issue, here are some steps you can try for wireless printer troubleshooting.

Restart Everything

When your router has issues, printers will not work any longer. This is the case even if you can connect your computer to the wireless network. People waste countless hours trying to alter settings on their computer and printer, only to discover that they had to restart their router for everything to work fine again.

So the first step you have to do is shut down your PC and turn off your printer. Then, restart your router by unplugging it and waiting half a minute before plugging it back into the power socket. Then, turn on both the devices. Let everything reconnect and then retry printing.

Check Wireless Connectivity

Another thing you have to do is ensure your printer is connected to the Wi-Fi network. After you own the device for a very long time, you often forget it depends upon the network. You might change your router (mode, SSID, password, etc) and unexpectedly, discover that your printer is not connecting any longer.

It is important to take a print out of the “network configuration page”. Usually, there is a menu option or button which allows you to print the existing network status. So take the printout of the page, and it will show you whether or not your printer is connected to your wireless network. If there is an IP address such as 169.254.x.x, then that means it is not being connected properly to the network. When your wireless printer offline, you will need to either cable connect your printer to the PC and configure it to connect again to the network or manually add your printer back to the wireless network. Some printers will even let you run the software program and connect the device to the network without needing to connect it to the PC through cable. It essentially creates an ad-hoc network between both the devices, thereby not requiring a router.

Check Your Firewall or Antivirus Programs

Did you install any program on your PC such as antivirus or any type of security suite or extra firewall? These are programs used to protect a PC against malware. Oftentimes, programs such as these can also block the connection from a PC to the printer. So try disabling any security or antivirus program and check to see whether that fixes the issue with printer connectivity.

In addition, if you have installed anything else such as virtualization programs, it is best to remove those and retry printing. Uninstall something only if you have recently installed it on your PC and started seeing the issue.

Reconfigure Your Printer

We have sort of mentioned this wireless printer troubleshooting step above, but it is worth repeating here. If you have replaced an old wireless router or altered some settings on it, then you may need to configure the printer again in order for printing to work wirelessly. If you have changed wireless security protocol or password, SSID of your router, or enabled any sort of filtering such as AP Isolation or MAC address filtering, then you will need to change the printer settings to match the wireless router and then reconnect.

IP Address Change

Your printer will usually have the same address on the LAN because its lease will not lapse as long as the latter communicates with the server, which relies on DCHP, every two days. However, the IP address of the printer will change sometimes and suddenly, your printing capability will go bye-bye. In this situation, the easiest step to do is to merely change the printer’s IP address on your system.

You will not have this issue when you use the disc, which came with your printer, used to install its driver. Why? Because the software will automatically detect any IP address change and send print jobs to the right address. After installing the driver software, if you manually add a normal TCP/IP printer on Windows PC, then you will need to manually delete that printer and re-add it in order to take printouts.

Download and Install Latest Utilities

If the issue still persists, then try downloading the newest install package for the printer from its manufacturer site. If the CD does not have the latest printer drivers, then it is best to download these from the manufacturer site.

Another step you can try to narrow down the causes of the issue is to try printing from multiple systems. If you have set up your printer on many computers, try to see whether you can take a printout from another machine. This way, you can tell whether it is a problem with your computer or printer. Again, do this once you rule out your router by restarting it.

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printer-issues

How to Fix Unable to View Web Page Print Preview Error in Internet Explorer

The Print Preview allows you to see what a to-be-printed web page or a document will look like. However, when you attempt to print or view a web page print preview, the page opened via Internet Explorer may not preview or print properly and you may get the browser script error.

The issue can happen due to one or a combination of the below scenarios.

  • Video driver or video card is corrupt or outdated; note that corrupt or outdated printer drivers also can cause the script error in the browser
  • Printer permission may not be assigned
  • The Protected Mode for a web page’s Internet security zone is enabled
  • There is a problem with temporary folders in the user account and the folder titled Low in the Temp folder has been deleted

To troubleshoot the issue, follow the steps mentioned below in the exact order. In case one method does not resolve the issue, move to the next printer troubleshooting step.

Resolve Issues with the Printer and Update its Drivers

In some cases, a printer driver’s update may not be available via the Windows Update. Therefore, you may have to visit the printer manufacturer’s site and download the right driver for your specific printer model and install it. Updating or reinstalling the problem driver can fix the issue. Note that driver issues can cause printer not responding problems too.

Retry Web Page Printing by Running Internet Explorer with Administrator Privileges

To check that you are signed in as a Windows administrator, simply follow the below steps.

  • Click on the Date and Time in the desktop taskbar and select Change Date and Time Settings
  • In the new dialog box that appears, click on the Change Date and Time When the dialog box User Access Control pops up, click on Continue.
  • Depending on what your system shows upon clicking the Continue button, do any of the below two actions:
    • If Windows does not prompt for a password, then you are using the administrator account. If so, click Cancel twice to close the dialog box, and you are good to proceed with the task.
    • In case the operating system prompts for a password, then you are not signed in as an administrator.

Note that you should use an account with administrator permission in order to change its type from Standard to that.

To open the IE browser with Administrator permission, follow the steps mentioned below.

  • Close all open browser tabs
  • Click on the Start button, click on All Programs, right-click on Internet Explorer, and then select Run as administrator
  • Then, open a web page in the browser and test print it.

Disable Protected Mode and Retry Printing

  • Open Internet Explorer, press Alt and X keys or click the Tools icon, and select Internet options.
  • In the dialog box of Internet Options, switch to the tab Security and deselect the checkbox Enable Protected Mode (requires restarting Internet Explorer).
  • Click on the Apply button, and then click on the OK button for confirmation.
  • Exit the browser by closing all open tabs, and then reopen it with Administrator
  • Open a web page and retry printing it.

Recreate the Missing ‘Low’ Folder

  • Exit Internet Explorer and/or close any instances of it in the system.
  • Click on the Start button, key in %Temp% in the Search box of the Start Menu, and press the Enter key; or simply click on the Temp folder from the search results. This opens the folder containing temporary internet files.
  • Click on the New Folder button below the Menu bar, which contains drop-down menus such as File, Edit, and so forth. Else, you can right-click in an empty field in the Temp folder, move the cursor over to New and then click Folder to create it.
  • Assign Low as the folder’s name, and press Enter.
  • Once you are done, exit the folder or Windows Explorer, open the browser, and either print or print preview a web page.

Reset the Integrity Level to Low in the ‘Low’ Folder

  • In the Start Menu, click on All Programs, and select Accessories or open its folder.
  • Right-click on Command Prompt, and select Run as administrator option from the context menu
  • Key in the follow command and then press Enter
    • ICACLS “%userprofile%\AppData\Local\Temp\Low” /setintegritylevel (OI)(CI)low
  • Reboot the system
  • Then, open the browser and print preview a web page.

If you still come across printer not responding or the software not responding to your print query, then get in touch with our service professionals through the toll-free number for a solution.

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printer-issues

How to Fix the Type of Printhead is Incorrect Error

Several small and large-scale businesses in the country heavily rely on computer printers to meet their monthly business targets. These handy electronic devices allow employees to print large volumes of documents every day without any issues. However, in some cases, computer printers also encounter a few errors, and if you fail to resolve these problems immediately, then it might put your entire business operations at risk.

Several users who experience regular printer issues often ask themselves “Why my printer is not printing”. If you are unable to print any documents from your printer, then it means that the device is experiencing some sort of error. If you do not know about common printer errors and how to troubleshoot them, then you will not be able to find the answer to the question, “Why my printer is not printing”, which might have been bothering you for a while.

Computer users who are stuck in such a difficult scenario should consider reaching out to expert printer support technicians. They will perform the necessary wireless printer troubleshooting to help you fix the print problem with ease.

“The type of printhead is incorrect” error is one of the most common printer errors that prevent users from printing documents from their PC. If you are seeing such an error message on the screen of your device, then below are a few wireless printer troubleshooting steps that might help you to resolve the error.

Reseat the Printhead

Restart The Printhead

The first and foremost thing you need to do is to reseat the printhead, as it might solve the error. However, before reseating your printhead, you need to read the printer instruction manual and strictly follow the instructions. Once you have reseated the printhead, take a test print to check whether the issue is resolved.

Check the Connections

Several computer users are not aware that the type of printhead is incorrect error occurs due to loosened connections. So, thoroughly examine the connections and ensure that the printhead is properly connected to the printer. If not, establishing a proper connecting between these components will help you to fix the error.

Clean the Head Cartridge

Several computer users and printer support technicians claimed that they were able to solve the type of printhead is incorrect error by simply cleaning the head cartridge of their printer. So, check the manual to see how the remove the cartridge and then clean it before placing it back on your printer, as it might fix the printer error you are experiencing.