Fix Printer Driver Unavailability and Conflicts

It is common that you may find issues while printing using your printer. On occasions where the printer does not print at all, it might be due to the unavailability of the printer driver. This is an issue that needs to be fixed immediately if you want to keep printing using your printer. Below is a discussion on how to solve the unavailability of printer drivers for Windows OS and to stop printer driver conflicts.

What Causes Printer Driver Unavailable

When you come to know that there is no driver for your printer, it is caused mainly due to two reasons. Firstly, you may have a wrong printer driver installed on your system. The second reason is that it might be an old version. Below are a few ways to fix this issue.

Reinstall the Printer Driver

The first solution to fix this issue is to reinstall the driver. In case you are using a Windows 10 PC or laptop, you may press the Windows logo along with R to enter the Run Box. After this, you may enter devmgmt.msc to the box before clicking OK. After selecting print queues, you should find the printer driver. Now, right click it and pick the ‘Uninstall device’. After this, confirm the process.

Printer Driver Unavailable

Once you uninstall printer driver, you may reinstall the right driver. Ensure that you install the correct driver or ensure that it is the updated version. Failure to do this will mean that the issue will happen again. Further, if you uninstall the existing installed driver, you will have to install them from the start. In these cases, you will have to find the most updated driver from the internet. When looking to download the driver, make sure you visit a trusted website. It is recommended to go with the official website of the manufacturer of the printer. If your driver is unavailable HP printer, you may look for their official website to find drivers. There are several other non-official websites. Make sure you trust the process before making any mistakes like picking up malware.

Common Printer Issues

Ways to Prevent Printer Driver Conflicts

Print management would have been a difficult task if there were no printer drivers. Hence, it is important to ensure their smooth functioning to avoid any issues in the future. You can take some precautions to ensure the same. Below are six things you can do in order to prevent any printer driver conflicts. These may not address every cause of the problem, but they certainly remove the most common causes of trouble.

  1. Use Universal Drivers: this is the easiest way to prevent driver conflict. You can remove the model specific printer drivers from your system. This may take out the printer-specific functionality. However, it will give you the simplicity and efficiency of management.
  2. Prune The Driver Repository On a Regular Basis: as the size of the print environment grows bigger, the more possibility it has to build up a big collection of drivers. Note that you may not even be using some of these. It is recommended to prune this repository for outdated drivers. This allows you to find the erroneous driver quicker and also reduces the troubleshooting time consumed for printer driver conflicts.
  3. Practice Printer Driver Isolation: the latest printer servers have the capacity to isolate printer drivers when you want to. This means that every driver runs through a self-contained process instead of the one that runs the print spooler which is helpful in avoiding driver spooler crashes. Even though this will not put an end to the spooler crashes it will definitely reduce the major issue.
  4. Disallow Access To Printer Drivers: allowing the user to select and install the printer driver could be highly risky if they do not own the right set of tools. End users may select the wrong driver if they do not have the appropriate naming conventions and safeguards. These issues can be solved if access to drivers is limited.
  5. Separate Drivers Using Print Servers: in order to separate the drivers, it may be necessary to create separate print servers. This will help in sorting the issues of 32- and 64-bit versions. With the help of smaller pools of drivers, the number of variables that create more obstacles while troubleshooting conflicts, would be reduced. Note that the presence of additional print servers will raise the complexity and bulk of print infrastructure.
  6. Think Before Upgrading: remember that a little bit of care while upgrading could save you from a lot of trouble with printer and driver in the future. Read the online reviews, assess the online forums, and speak to admins of other organizations to check if there are any unexpected consequences before using a driver upgrade.

You may face several hp printer problems during its lifetime, out of which a significant number would be printer driver conflicts. You can follow the above measures to stay away from a majority of common problems.


How to Clean a Printer’s Printhead

Printheads clog as nozzles get blocked. Knowing the reasons for clogged printheads can also help you do the necessary things to keep them from happening. If this happens, your printer won’t print whatever you send to it.

Printhead Cleaning Cycles

Check nozzles and run printhead cleaning cycles with the menu on the printer before opening the device and cleaning it manually.

Epson® printer models have a quite efficient cleaning cycle, which will often clear out nozzles in a cycle or two. Keep in mind that newer model printers feature longer cycles which use more ink each time you do it. Here is the way to get started with this.

  • Before doing anything else, ensure the printer is not showing errors on its LCD screen.
  • Then, hit the Home button, choose Setup and select Maintenance.
  • Choose Printhead Nozzle Check
  • The device will present a page with colored grids that are designed to show which nozzles are not blocked and which ones are.
  • If there are no gaps, then select Done.
  • However, if a few lines are faint or there are gaps, then choose Clean the printhead option and proceed.

Do not turn off the printer in the course of a cleaning cycle, or else it can cause damage to the device.

When you run a cleaning cycle, you have to take a test print to check the print quality. If you run it twice or thrice, and if the quality thereof has not improved, then let it rest for many hours, as recommended by Epson®. Then, go through a cycle again and check to see if this makes the quality better.

Here are some ways to manually clean the printhead. These are common methods which work on the majority of Epson® inkjet models.

Clean Sponges of Your Printer with Distilled Water

  • Turn your printer off and open its top. Inside the unit, you should see the printhead assembly.
  • When it is not printing, a plastic lever in the printer will pop up. Search for that lever, to the left side of the assembly. Once you spot it, move the lever forward and down in order to release your printhead, and push the printhead assembly to the right side. It may move only an inch or thereabouts initially, but when pushed to a stop position, it clicks. This then releases the printhead assembly, and then you can push the assembly to the side.
  • You should then see sponges, storing ink from cartridges in the printhead carriage. With a plastic syringe or an eyedropper, saturate sponges preferably with distilled water.
  • Move the printhead assembly back over sponges.
  • Allow the distilled water to set for a minimum of 15 minutes. Think about letting your printer soak overnight for the best possible results.
  • Print around eight pages with dense images and text until your printouts come out crisp and clean. If you are not getting fine results, then think about proceeding to the subsequent step in the printhead cleaning process.

Troubleshooting Tips

Distilled Water in the Ink Port

Detach the cartridges from the carriage.

  • With cartridges detached, you will see cone-shaped indents that take ink from the former to the printhead. Those are ink ports, and the device should have one port for each black/color cartridge.
  • With an eyedropper or syringe, put two drops of the water into the port which may be plugged.
  • Replace the cartridges; wait for the device to set up your new ones. If water dripped from its printhead, then wipe it up using a paper towel.
  • Once you are done with that, print about eight pages of images and text to check clarity. If you are not getting good results even then, try the next method.

Clean the Printhead with the Paper Towel

  • Turn off your printer
  • Tear one sheet of the towel in half, then fold it along the length until it is around one-half inch wide.
  • Then, open the top portion of the printer, and search for a roller transporting the paper via the system where its printhead runs over while printing.
  • Fix the towel to the printer roller using tape and apply many drops of distilled water around the center of the paper item.
  • Move the assembly over the towel and allow it to rest for 15 minutes at the least. Allow adequate time for the ink upon the printhead to start to dissolve. Eventually, you will spot a pool of ink on the towel – this is a combination of multiple colors.
  • Repeat with the new damp paper items until you begin to see separate colors from each port. You might just have to repeat the procedure many times to get good results.
  • Finally, put the assembly back in its place, and turn on your printer.
  • Print many pages to ensure each of the ink ports are cleared.

How to Troubleshoot Wireless Printer Not Printing

As technology gets more and more advanced, it gets more complicated and thus, more error-prone. This is also true of wireless printers. These wireless devices work fine for a while, and then when you need an urgent document, it will not print it. If you have come across the issue, here are some steps you can try for wireless printer troubleshooting.

Restart Everything

When your router has issues, printers will not work any longer. This is the case even if you can connect your computer to the wireless network. People waste countless hours trying to alter settings on their computer and printer, only to discover that they had to restart their router for everything to work fine again.

So the first step you have to do is shut down your PC and turn off your printer. Then, restart your router by unplugging it and waiting half a minute before plugging it back into the power socket. Then, turn on both the devices. Let everything reconnect and then retry printing.

Check Wireless Connectivity

Another thing you have to do is ensure your printer is connected to the Wi-Fi network. After you own the device for a very long time, you often forget it depends upon the network. You might change your router (mode, SSID, password, etc) and unexpectedly, discover that your printer is not connecting any longer.

It is important to take a print out of the “network configuration page”. Usually, there is a menu option or button which allows you to print the existing network status. So take the printout of the page, and it will show you whether or not your printer is connected to your wireless network. If there is an IP address such as 169.254.x.x, then that means it is not being connected properly to the network. When your wireless printer offline, you will need to either cable connect your printer to the PC and configure it to connect again to the network or manually add your printer back to the wireless network. Some printers will even let you run the software program and connect the device to the network without needing to connect it to the PC through cable. It essentially creates an ad-hoc network between both the devices, thereby not requiring a router.

Check Your Firewall or Antivirus Programs

Did you install any program on your PC such as antivirus or any type of security suite or extra firewall? These are programs used to protect a PC against malware. Oftentimes, programs such as these can also block the connection from a PC to the printer. So try disabling any security or antivirus program and check to see whether that fixes the issue with printer connectivity.

In addition, if you have installed anything else such as virtualization programs, it is best to remove those and retry printing. Uninstall something only if you have recently installed it on your PC and started seeing the issue.

Reconfigure Your Printer

We have sort of mentioned this wireless printer troubleshooting step above, but it is worth repeating here. If you have replaced an old wireless router or altered some settings on it, then you may need to configure the printer again in order for printing to work wirelessly. If you have changed wireless security protocol or password, SSID of your router, or enabled any sort of filtering such as AP Isolation or MAC address filtering, then you will need to change the printer settings to match the wireless router and then reconnect.

IP Address Change

Your printer will usually have the same address on the LAN because its lease will not lapse as long as the latter communicates with the server, which relies on DCHP, every two days. However, the IP address of the printer will change sometimes and suddenly, your printing capability will go bye-bye. In this situation, the easiest step to do is to merely change the printer’s IP address on your system.

You will not have this issue when you use the disc, which came with your printer, used to install its driver. Why? Because the software will automatically detect any IP address change and send print jobs to the right address. After installing the driver software, if you manually add a normal TCP/IP printer on Windows PC, then you will need to manually delete that printer and re-add it in order to take printouts.

Download and Install Latest Utilities

If the issue still persists, then try downloading the newest install package for the printer from its manufacturer site. If the CD does not have the latest printer drivers, then it is best to download these from the manufacturer site.

Another step you can try to narrow down the causes of the issue is to try printing from multiple systems. If you have set up your printer on many computers, try to see whether you can take a printout from another machine. This way, you can tell whether it is a problem with your computer or printer. Again, do this once you rule out your router by restarting it.


Laser or Inkjet; which is the Right Option

At some point, most printer users may debate about whether to choose an inkjet printer or a laser printer. If you are also in such a dilemma, the first thing that you must understand is the purpose of both these options. An inkjet printer uses ink, as the name indicates, and is ideal for low volume printing. In fact, inkjet printers are conventional options for home users. On the other hand, a laser printer uses toner for printing and is mainly used for high volume printing jobs. Hence, laser printers are mainly used for office purposes. This shall solve your predicament to an extent. Besides, you may do a brief comparison between the pros and cons of both inkjet and laser printer for better clarity and, thereby, to reach a conclusion.

Inkjet Printers


  • Inkjet printers are the conventional option and they are mainly designed for home users. Additionally, these printers are relatively small and lightweight making it an ideal option for people who value space saving.
  • When it comes to blending and creating vibrant colored printouts, inkjet printers are better when compared to laser printers. So, people mainly rely on this option for printing image-heavy documents.
  • Relatively cheaper when compared to laser printers.
  • Does not require warm-up time.
  • Can do printing on a wide range of papers including textured art paper, fabrics, glossy photo paper, etc.
  • Can trim down the printing expenses by using ink refill kits.
  • Can print on larger-sized papers.


  • An inkjet cartridge can print only on a few hundred papers. Hence, a regular user will have to repurchase a number of cartridges making the entire printing process a bit expensive.
  • The paper trays can accommodate only 50 to 100 sheets making it a frustrating affair for a user who prints a lot.
  • Slow printing when compared to laser printers.
  • Monthly duty cycle is low.

Laser Printers


Most laser printers are much faster than their inkjet counterparts. This will be a huge attraction for high volume users.

  • Features sharp text. So, this will be the right option for you if you need a high volume printer and mostly concentrate on text documents.
  • High monthly duty cycle.
  • A single laser printer cartridge will be enough to print around thousands of papers. Hence, this will be an ideal option in the long run for high volume printing


  • It will be hard to print complex photos and images.
  • Most of the laser printers are heavier and bigger when compared to inkjet printers.
  • The upfront cost is comparatively higher.

Overall, you may choose a printer depending on the points such as what do you print, your printing budget, how often will you print, etc. Note that while inkjet printers cater to small volume image-heavy printing jobs, a laser printer will be your way to go if you focus on high volume text-based documents


The Significance of Printer Spooler and Ways to Tackle the Associated Issues

Most of you would have heard about printer spooler. However, your knowledge regarding the functioning and issues associated with the same would be probably limited. Note that spooling is a programming term and the function of this computer application is to organize and pass the information or data across to a device. This is, in turn, the purpose of employing a printer spooler. Still, some people would be contemplating the necessity of employing printer spooler software on their computer. Note that most printers lack vast memory and speed. Hence, it would struggle to understand and process the multiple information or data that you send at a time. This is highly crucial if you are working in an office since a number of people may rely on the same printer to carry out their printing jobs. This explains the necessity of printer driver software. In simple words, a printer spooler functions as a translator between the computer and printer and its key function is to manage the printing jobs.

This application will let your printer process the data in order, mainly depending on who clicked the ‘print’ button first. Then, it will start processing each document rather than all at once. Traditionally, you were expected to wait until your printer process one document to load the next option. Currently, most modern computers come with in-built spooler software that will automatically put all your printing works in a queue, eliminating the above-mentioned step.

When it comes to printer spooler errors, one of the notable issues is slow printing or printing job failures. This mainly occurs when one of the printing tasks or documents that are added to the printing queue gets corrupted. In this case, all the printing jobs that are behind the corrupted document on the queue will grind to a halt. A spooler service failure can also result in the same issue. Anyway, an error message will pop up on your screen when this kind of issues occurs. Of course, you will have to resolve the problem to resume your printing works. For this, you can do the required fixes to your spooler application using your computer. Note that spooler issues can pose a huge loss when it comes to the commercial field and it demands instant action. Thankfully, you can resolve this kind of printer spooler issues on your own by considering the following tips.

  • Verify the spooler settings
  • Restart the printer spooler application
  • Enable automatic start

If the printer spooler issue persists even after carrying out these steps, it is better to contact a tech support team at the earliest.


How to Connect Your Printer to a Wireless Network

Lots of printers come with Wi-Fi, meaning you can print wirelessly from your desktop PC, laptop, smart phone or tablet. You do not need to be placed in the same building or room to take printouts from a wireless device. Most modern printer models have Wi-Fi, but if yours does not, there are still some ways to make it work wirelessly.

However, before you can even start printing, you have to connect your printer to the wireless network. All you will need for this is a Wi-Fi printer and router.

Connect to a Network

A printer with color screen shows instructions on setting up the connection when users first turn it on. The instructions are easy to follow, and you can only proceed with one step before starting with another.

If you miss to set up your wireless connection in the start-up process, then you can establish it afterwards. Look for the setup ‘wizard’ in ‘networking’ or ‘wireless settings’ of the printer menu.

There is more than one way to connect to a wireless home network, and you might just be offered some different options to set up the connection.

Press the Router’s WPS Pairing Button on Prompt

If your router and printer are compatible with WPS, then this should be one of the options in the network menu of your printer. When prompted, just press your Wi-Fi equipment’s WPS pairing button and the similar button to that one on your printer to connect the device to your network.

Connect Using a Network PIN or Key

If your printer does not have WPS, then you will perhaps need to enter a wireless ‘network key’ into your printer with the function keys and its screen, to set up the connection between the device and your router.

Provided that you have not changed your password since, this key will be mentioned in your router documentation.

Establish the Connection on a Windows Computer

  • Click on the Start button, search for Devices and Printers on the box below All Programs and open the link from the search results.
  • In the Devices and Printers window, click on Add a printer
  • In the wizard that appears next, click on Add a network, wireless or Bluetooth printer.


  • Choose the printer that you wish to use, and click on the Next
  • If prompted by Windows, click on the Install driver
  • Complete further steps, and click on Finish.

If this didn’t work, make use of our expert technicians to get your printer setup easily and quickly.


Troubleshooting your HP LaserJet When it Fails to Pick Up Paper

One of the frequent problems faced by the HP users is that the Laserjet printer fails to pick up the paper. It might also be possible that the printer is picking up multiple papers from the printer tray. These problems might cause you great inconvenience if you are in the middle of some important work. Thus, it is essential to bear a few things in mind to fix this issue if it appears while you are working. Below are a few tips to troubleshoot the system yourself and fix the HP printer problems.

If the printer does not pick up the papers, you may try the following steps and try to make work.

  • Firstly, open the printer and eliminate the jammed sheets of paper if there are any. Make sure that there are no remains of torn paper in the tray or inside the printer.
  • Load the tray with the exact size of the paper that is allowed.
  • Check if the paper size and type are adjusted correctly on the control panel of the printer.
  • Ensure that the paper guides in the tray are marked correctly for the paper’s size. Check and adjust the guides towards the right markings on the tray.


Make sure that you do not adjust the paper guides towards the paper stack. Always adjust them to the precise indentations on the tray.

Check again if the humidity conditions of the room follow the specified limits. It is important to keep the papers in a dry atmosphere to prevent them from being spoiled. They are usually sold in moisture-proof wrappings.

You also need to verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In case the paper is exposed to a certain level of humidity, it is possible that the papers absorb moisture. If this happens, you should remove the top 5 to 10 sheets of paper from the bundle of papers.


Paper Pickup Error

Furthermore, if the papers are placed in a low-humidity area, they are bound to build static electricity over time, causing them to stick together. If this happens, you have to remove the papers from the printer first. Then flex the stack by firmly holding them at both ends and bring the ends upwards using your hands to form a U shape. Once you have done this, do it in the reverse direction, and make another U. Now, shift the sides and rotate the papers in your hands. Now the longer side is in your hand. Flex the sides upwards to form another U. Repeat the same in reverse direction.

Other Actions to Follow

  • See if the printer keeps going offline; ensure that it is online while you use it.
  • Ensure that the printer control panel is displaying a prompt to feed the paper in manual mode. Then load the paper and continue.
  • It is also possible that the rollers above the tray are contaminated. Clean this with preferably a lint-free cloth dipped in warm water. If possible, try to use distilled water for this purpose.
  • There is a possibility that the tray rollers could be worn. Go ahead and inspect the rollers for the presence of smooth surface around the entire circumference. Sometimes, only one side is worn, so make sure you check it thoroughly.
  • In case there are smooth areas, you should check the Supplies Status Page and see if the Fuser (Maintenance kit) is running low and whether it needs to be replaced. These rollers arrive with a kit.
  • Replace the tray rollers if necessary.

If the printer picks up several sheets of paper, you have to run the following checks as well.

  • Take out the stack of paper from the tray. Now flex and rotate it to about 180 degrees and flip it. Without fanning the paper, return the stack to the tray. Note that fanning the paper will give rise to static electricity build up. Instead of doing this, you can flex the stack of paper by holding it on either end to make a U shape and repeat the process as mentioned earlier.
  • Make sure you always use paper that meets the HP specifications in this printer.
  • Look into the state of the papers and make sure that they are not folded, wrinkled, or damaged. If need be, use another set of paper.
  • Check if the tray is not overfilled. The stack-height markings shown in the tray will give you a fair idea about this. If it is overfilled, take the stack out, straighten the papers and return only a part of the papers to the tray.

If you need any further help with printer problems or if your printer keeps going offline despite having all the cords and wires connected properly, get in touch with our printer support team for a quick analysis.


How to Fix Canon Printer Status Shown as “Offline” in Windows

Like any hardware, even a printer has bugs and issues while interacting with a different system. One of these issues is that it shows “offline” even when it is properly connected. First, ensure it is connected with all the electrical outlets and you are network-connected.

Reconnect your Printer to Wi-Fi

Before getting into other workarounds, reconnect the device to your Wi-Fi router. You can ‘Forget’ the router from your printer by accessing the settings of it. Then, reconnect it. Your printer model might be different, but the following steps to connect it to a Wi-Fi network are pretty much the same.

  • Press and hold your printer’s Wi-Fi button until the Wi-Fi light starts blinking.
  • Once you are certain it is blinking blue continually, head over to the router, and press its [WPS] button.

The Wi-Fi light will continue to blink while searching for the available networks. It will continue to blink when the printer is connecting to your access points. When the device connects to it, the Wi-Fi light on it will remain lit.

Restart the Print Spooler Service

The spooler service is responsible to manage print jobs sent to a computer printer. Usually, it is visible to users, and they can cancel print jobs being processed. It also lets them manage print jobs presently on the waitlist. Try restarting the spooler service and verify if this fixes the issue.

  • Press the Windows and R keys at the same time.
  • In the Run dialog box, type services.msc, and press Enter.
  • In the list of Windows services, click on any service and keep pressing P until Print Spooler is highlighted.

Print Spooler

  • Right-click on Print Spooler, and choose Properties from the pop-up menu.
  • In the General tab, click on the Stop button under the Service status, and click OK to save the change.

Print Spooler,

  • Now that the service is disabled temporarily, focus on deleting the printer files. For that, open Windows Explorer, and navigate to C:\Windows\System32\spool\PRINTERS. Permission might be required to access the PRINTERS If prompted by the OS, click Continue.
  • Once you are in the folder, select and delete the files in it. Then, you are good to close the window.
  • Now, go back to the General tab, and Start the spooler service. In addition, make it a point to keep the spooler’s Startup type as Automatic.
  • Reboot your PC and check if your printer connects properly.

Disable “Use Printer Offline” with Settings App

Another workaround for the issue is taking away Windows’s capability to work with the device when it is offline. Configuring this will make sure it only works when connected properly to your PC. You can revert the changes if this does not fix anything for you.

  • Click on the Start button, and open Control Panel.
  • From it, choose Hardware and Sound.
  • In the subsequent window, click Devices and Printers.
  • Right-click your printer name, and select See what’s printing.
  • Click Printer at the top left, and ensure Use printer offline in the drop-down menu is unchecked. It is unchecked in this case. Once you make the changes, click on Cancel all documents, and try reconnecting your printer.

Update Canon Printer Drivers

If both the aforementioned solutions do not work, then it means there is an issue with your Canon printer drivers. First, uninstall and reinstall it manually. You can download the Canon printer drivers from its official site. Make sure you download the right one for your model from the list of printer drivers on the Canon website.

  • Launch the Run dialog box as mentioned above, key in msc in it, and press Enter.
  • Navigate through the list of hardware in the Device Manager, open the Print queues sub-menu, right-click the printer hardware and choose Update driver from the pop-up menu.
  • Then, Windows will prompt you with the question, “How do you want to search for drivers?” Choose Browse my computer for driver software, and proceed.

Select the downloaded driver with the browse option when it pops up and update the driver accordingly.

  • Reboot your system and verify if the issue gets fixed.

Note: If you cannot update any of your Canon printer drivers manually, then you can also choose Search automatically for updated driver software. Selecting this option will make the OS search the internet automatically and choose the best printer driver out there.

Uncheck “SNMP Status Enabled”

SNMP is used for the purpose of network management. Simple Network Management Protocol is used to collect info from printers and manage them accordingly. Check if disabling it makes any difference in your case.

  • Locate your printer icon, right-click on it, and choose Properties as explained above.
  • Click on its Ports
  • Click on Configure Port
  • Clear the check mark in SMP Status Enabled by clicking on the checkbox. Then, press the OK button to apply the change and close the window.

Now, verify if the issue got resolved. If it has not, then feel free to get in touch with our printer service professionals through the toll-free number mentioned here for advanced troubleshooting.


What to Do When your Brother Printer is Offline?

Your Brother printer could appear offline if it is unable to communicate with the computer. It can be really annoying to see your printer offline when you try to print something urgently. If you find that the status of your Brother printer is offline or paused, you can follow the troubleshooting steps discussed below to bring it online.

Verify That the Printer is on

  • If the screen (LCD) of your Brother printer is blank, it might not be turned. If this is the case, you need to check the printer to see if it is in sleep mode. Wake it up from sleep mode to turn it online.
  • If you are unable to turn on the printer, then you need to ensure that it is connected to a working power socket and that the switches are turned on.
  • If the printer turns on, check the LCD screen for any error messages like Ink/Toner Empty or Paper Jam. If any error message is displayed on the LCD screen, you need to troubleshoot the error to turn the printer online.

Ensure That the Printer is Connected to the PC

  • If you are using a USB cable to connect the printer to the computer, ensure that the cable is connected to both the computer and the printer. You may also try to connect the printer directly to the computer and not through a hub.
  • If you are using an Ethernet cable to connect the printer, you need to make sure that the cable is connected to the router/access point and the printer. If you need the IP address of the printer, you can print the network configuration page.
  • Use the network configuration page to verify the IP address if you are making use of a wireless connection. If the issue persists, you can move on to the next troubleshooting steps.

Ensure That the Printer is Set as the Default One

To ensure that your Brother printer is set as the default printer, you need to go the Printers folder and ensure that there is a check mark on the icon of the Brother printer. The steps to do this are explained below.

In Windows 8 and Newer Versions

  • Press Windows and R keys together to open Run Type in Control in the Run window and hit the Enter key to open Control Panel.
  • Click on Hardware and Sound and select Devices and Printers.
  • Ensure that the icon of the Brother printer is checked.

In Windows 7

  • Click on Start and select Devices and Printers.
  • If there is no check mark on your Brother printer, you need to right click on the icon of the printer and choose Set as default printer from the available options.

Remove All Print Jobs from Devices and Printers Window

  • Right click on the icon of the Brother printer, select See what’s printing, and then choose Cancel All Documents.
  • If you find that Cancel All Documents is grayed out, you need to select Open as Administrator. Type in the administrator password and click on Yes.
  • Now you will be able to select Cancel All Documents.

Check the Status of the Printer in Devices and Printer

If the Status is Offline

You need to check if the status of the printer is offline. If it is offline, follow the steps explained below.

  • Right click on the icon of your Brother printer and choose See what’s printing, Printer, Use Printer Offline.
  • If you find that the Use Printer Offline option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If the Status is Paused

Check if the status of the printer is Paused. If it is shown as Paused, follow the steps explained below.

  • Right click on the icon of your Brother printer, choose See what’s printing, and then select Pause Printing.
  • If you find that the Pause option is grayed out, you need to select Open as Administrator and then type in the administrator password and select Yes.

If a Copy of the Brother Printer Icon is Listed in Devices and Printers

There might be a copy of your Brother printer listed with the same name in Devices and Printers. This can be created when you:

  • Change the USB port on the computer to which the Brother printer is connected.
  • Install the same printer driver more than once.

Presence of more than one copy of the same printer in Devices and Printers will make some of the copies of the printer not working properly. In such a case, you will need to select a copy that you know is working. For help with that or any other concerns with your device, get in touch with our printer tech support team over the toll free number listed above.


How to Fix Problems with Printer Drivers

Printer errors are not uncommon and those like “Windows failed to recognize the new hardware” are very frequent when you try to install a new printer. Most of these errors happen when the printer driver is not installed properly, or when the printer driver is out of date or corrupted. Printer driver issues are the main reason for most of the printer errors. Luckily, most of the printer driver issues are easy to fix and the below post discusses the details of causes of some of the most common printer driver errors.

Printer Drivers

Printer drivers are software programs whose responsibility is to convert the data that the user commands to print to a form that is understandable by the printer. There can be many reasons for printer driver problems. Below listed are some of the most common reasons.

  • Incorrect configuration of printer driver
  • Printer driver not compatible with the Windows version or the installed printer
  • Incorrect entry of printer driver in Windows Registry
  • Malware infection of printer driver files

If there is a problem with your printer driver, you will not be able to print documents or some of the features of your printer might not work as normal. Two common printer driver error messages are listed below.

  • “Windows Explorer has encountered a problem and needs to close. We are sorry for any inconvenience.” This error message is usually displayed when the installed printer driver is not the latest one.
  • “Spoolsv.exe has encountered a problem and needs to close. We are sorry for the inconvenience.” This error message is displayed when the printer driver that is installed is incompatible with the Windows version that you use.

Install Latest Driver to Fix Printer Driver Problems

To fix printer driver problems, you can make use of a good driver update tool like DriverDownloader. After installing the program, open it and select Scan. The program will automatically identify the printer that is connected to the computer and find the latest driver available for it. It will then install the printer driver.

You can also install the latest driver version manually, but note that it can be a time consuming process depending on the driver, that you are looking to install. The steps to install the printer driver manually are explained below.

Install Driver from Printers Folder

If the latest driver for the printer is stored in your computer, you can do the following steps to install it manually.

  • Open Control Panel.
  • Choose Hardware and Sound.
  • Select Printers and right click on the one that you need to install the driver and choose Run as administrator.
  • Select Properties and then click on Advanced.
  • Click on the New Driver tab, and follow the onscreen instructions to install the printer driver.

Printer Properties

Download and Install Driver from Manufacturer

You can visit the website of the printer manufacturer to find the latest driver that is available for your printer model. You can then download the driver and follow the instructions provided on the website of the printer manufacturer to install it.

Uninstall and Reinstall the Printer

If you find that installing the latest driver does not fix the issues with your printer, the next thing that you can do is to uninstall and reinstall the printer. Uninstalling and reinstalling the printer is recommended when you encounter errors like printer settings not supported, enlarged coupon print, partial coupon print, weird symbol output etc.

To uninstall the printer, you need to navigate to the installed printer. The steps can vary with operating systems. Follow the below steps to navigate to the printer.

Windows 8

  • Go to the installed printers and click on the yellow folder on desktop.
  • Select Computer and then open Control Panel. If you are unable to find Control Panel, you can hold down the Ctrl key and then press the F1
  • Choose View devices and printers.

Windows Vista and Windows 7

  • Click on the Windows icon on the desktop.
  • Select Devices and Printers.

After navigating to the printer, you can follow the steps explained below to uninstall the printer.

  • Right click on the default printer and then select Remove device.
  • You can then click on the Yes button to remove the printer.

These steps will remove the printer connected to your computer. Now you can reinstall the printer.

  • Under Devices and printers, select Add a Printer.
  • You need to select the type of printer that you wish to install. You can choose from a local, wireless, or network printer.
  • Select the type of printer that you need to install and follow the instructions to complete the process.
  • Set the printer as the default one and click on Finish